Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jun 19, 2024 02:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 6, 2024 03:55:13 AM by Luiggi R
Hi Serg,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 6, 2024 06:25:57 AM by Jack B
Hello,
I'm trying to verify my home phone (vonage VOIP phone), but it doesn't have text messaging as a feature. I'm unable to complete my profile because of this. How can I get the phone number verified in this case?
Thanks,
Jack
Mar 6, 2024 06:43:23 AM by NikolaS N
Hi Jack,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 6, 2024 08:47:06 AM by Christine M
I'm also not receiving the SMS verification code after trying a few times. Now I can't complete my account setup. Please assist
Mar 6, 2024 08:53:47 AM by Christine M
I just created this account and got as far as teh step where you have to provide a mobile number to get a verificaton code via SMS.
I tried twice. I tried entering my number with and without a 0 after the UK country code(+44). It doesn't work.
I also can't seem to find the place to create a support ticket. Just an automated chatbot that doesn't understand what I'm asking.
Can someone from Upwork assist please?
Mar 6, 2024 12:13:35 PM by Arjay M
Hi Christine,
Firstly, welcome to Upwork! I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification process.
Mar 8, 2024 10:57:26 PM by Alain B
Hi,
I tried to solve my problem with the chatbot but it didn't solve anything, the best I had was filling a form 2 times without any answer or feedback (by the way the web form is failing to send without explanation, I used the one included in the chat). I had to create a new account (this one) to try to find something else to solve my problem. Which is: I have an account I am trying to access, I have my login and my password but it ask me with a 2FA code, I give the one I have on my Auth App but it's rejected, I don't know why so I can't login anymore. What could I do ?
Thanks
Alain
Mar 9, 2024 02:31:41 AM by Jahanara M
I have not received my verification code on my phone. I'm a new user and i should'nt have to deal with it.
The chatbot was extremely unhelpful. Even the other posts about this are filled with unhelpful suggestions.
There is no solution to this as far as i see.
Very bad service on Upworks part.
Mar 9, 2024 06:15:12 AM by Elias L
Hi,
Sorry about your experience. I can relate. I had to chose the button that say something like "use a different method ". This will send the code to your registered email. You can try that.
Mar 9, 2024 07:04:38 AM by Kushal P
I am also not able to verify my phone number but my id is verified
Mar 9, 2024 07:38:12 AM by Luiggi R
Hi Kushal,
I don't see that you have a pending phone number verification. Could you please share more information about the issue you're experiencing?
Mar 10, 2024 03:31:35 AM by Fiznest C
The app shows phone verification code sent through the code never came and as a result I cannot post a job as a Client . Please help
Mar 10, 2024 04:19:15 AM by Luiggi R
Hi Fiznest,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 11, 2024 11:52:24 PM by Jennylyn C
I don't receive any verification code on my phone after several attempts. The other method with questions are nearly impossible to answer since it's been 8 years since my last transaction. Please help.
Mar 12, 2024 12:34:50 AM by NikolaS N
Hi Jennylyn,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 12, 2024 05:55:39 PM Edited Mar 12, 2024 06:03:40 PM by Koussaimi A
for 5 days I tried to post a job, it asked me to enter my phone number and enter the verification code but I didn't receive anything, I lost a lot of time and I haven't posted the job offer yet
Mar 12, 2024 09:39:28 PM by Joanne P
Hi Koussaimi,
We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Mar 14, 2024 04:58:03 PM by MD. NURUR R
when I log in to a new device or try to get paid from other devices it was asking a verification that was sent to my mobile number but it is not working. So instead I am using my email but my mobile number was varified.
Mar 14, 2024 07:48:16 PM by Joanne P
Hi MD. Nurur,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 16, 2024 10:01:38 AM by Kira H
I am trying to set up a new profile (never used the platform before) but I keep getting stuck at text verification. I have tried multiple times but I am not receiving any code sent to my phone number to complete verification
Mar 16, 2024 10:47:17 AM by Luiggi R
Hi Kira,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 17, 2024 05:19:30 PM by Amor F
Please help me. Unable to log in to my working upwork account. created new one just to contact anyone that could help me, please?
Mar 17, 2024 05:29:58 PM by Amor F
Can anybody help me? I have tried to update / change my password but i havent receive any verification code in neither my phone or email, please help!
Mar 17, 2024 06:16:30 PM by Andrea G
Hi Amor,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 19, 2024 06:27:51 AM Edited Mar 23, 2024 09:08:29 AM by Jony G
The "Accepted Solution" doesn't work. I was blocked out of my account because I was in a different country, and I couldn't use my phone number to get the verification code. The solution for me was renting a UK phone number from an online SMS verification website and using it for the 2FA on Upwork. I used AnonymSMS for this because they guarantee that their phone numbers work with Upwork. This worked in the end, and I got my account back.
Mar 19, 2024 06:55:47 AM by NikolaS N
Hi Jony,
I checked and it looks like you are still in the process of profile creation. Could you please clarify if you have another account?
Mar 19, 2024 09:58:50 AM by Abdullah A
hi
am trying to post a job as a client but I have to verify my phone number first, when I try to verify it I don't receive the SMS code.
I tried more than one phone number and tried to contact the Upwork chat bot but it didn't help. please any support team member contact me to fix the problem so I can start using the platform.
Mar 19, 2024 01:17:38 PM by Andrea G
Hi Abdullah,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 19, 2024 09:42:35 PM by Warren Elijah V
Hi! Is there anyone here that can help me because I have been trying to try and withdraw my earnings. However, I have not been receiving the code being sent to my phone number. Please help.
Mar 23, 2024 06:17:50 PM by Peyton J
Hello,
i'm trying to verify my phone number but the message is not coming through. My network on my phone is working and the number i gave is corrent. Is someone from customer service able to help me, alternatively has anyone else had this issue and found a way to resolve it?
Thanks! Peyton
Mar 23, 2024 09:00:23 PM by Joanne P
Hi Peyton,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 26, 2024 10:34:15 AM by Bradley B
Hello, I am unable to verify my phone number after changing the number too many times and requesting too many pins when my phone had no service.
Mar 27, 2024 07:34:12 PM by E B
I did not receive the verification pin via sms and now I get a message that I have exceeded the limit. It is a new account and I'm unable to post jobs, please help.
Jun 13, 2024 06:38:37 AM by Sarah K
Hi Pradeep. I am having the same issues with not being able to verify my phone number. I cannot find any support or any help. Can you please create a support ticket and have a customer service representative reach out to me? Please advise!
Mar 27, 2024 02:18:50 PM by Jennifer T
I see this is an ongoing problem for UpWork. I am not receiving verification codes for my phone number. I've verified with my service that there is not a problem with my phone. I can't use my freelancer profile until the number is verified.