Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[759e32fa]

Hi Mariia,

Thank you for reaching out. I just checked and it looks like you successfully purchased the Freelancer Plus. Please feel free to reach out if you need additional assistance.

[aec3ca73]

Hi, i also having same problem, my card was declined for the payment, please help me out. thank you.

[PradeepH]

Hi Mohammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[tanazgems]

Hello Nikola,

Greetings...

I tried to add connects but every time fails to add new  connects due to failure of attached  error. Please check error and do let me know how I can overcome this problem.

Thanks,

Javed Khan

[759e32fa]

Hi Javed,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[401dd71b]

When I want to buy Connects, I keep getting this message.

"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, Contact Customer Support."

[759e32fa]

Hi Chinemerem,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[cee6ba33]

I have been trying to buy connects  but i am not able to buy  connect ( i have recharged my card ) 

[PradeepH]

Hi Pradeep,

Thank you for your message. I am sorry to hear about the issue while purchasing Connects. Could you please contact your card issuing bank to check the available limit and permission to complete international transactions? Also, please ensure you are entering the correct card details while completing the transaction. 

Thank you,

Pradeep

[cb25f262]

I cannot add connects too. Each time I link to PayPal, I'm prompted to enter credit card number!

[759e32fa]

Hi Jose,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[cee6ba33]

 i was not able to buy connects  i will share the  screenshot. buy connects  button is not cilickable

[PradeepH]

Hi Pradeep,

Thank you for your message. I checked your account and noticed that you are subscribed to the Agency Basic plan. You’ll need to upgrade to our $20-a-month Agency Plus plan in order to purchase Connects. Check out this help page for more information on the Agency Plus plan.

Thank you,

Pradeep

[ArjayM]

Hi Aruldass,

Apologies for the difficulty you experienced while purchasing Connects. In general, this is usually due to the bank declining the transaction. Please contact your card-issuing bank for more information regarding the charge decline.

If you’re still experiencing issues after checking with your bank, you can escalate this to our support team by selecting Get Support at the bottom of the Help Center page.

[b2251dc8]

Why i cant buy connects? the notification is "recent charge failed"

[spectralua]

Upwork unable to receive money from this card. You can add another one (fast) or contact support (slow).

[b2251dc8]

But before that, I could make a purchase...

[spectralua]

It happening time from time. Paypal more stable if you have it.

[AveryO]

Hi Andi, 

When you get this notification, it's likely because the system (whether Upwork or any platform) cannot successfully charge your card. Check if you have any available balance on your card. You can also check this with the card-issuing bank for more information. 

[d2ee659e]

Hello, I can't buy any more connects.

Can you please help me so I can apply to jobs on upwork?

First it says - Available funds Since you have enough money in your Upwork account, we’ll use it for this purchase. Your available balance is $105.56

then it says Sorry, we couldn't charge the billing method you selected.

Please try a different one. If you still need help, contact customer support.

And I am only trying to buy 9$

Can someone help me please?

thanks

[williamtcooper]

Isabel,

Update your billing method eventhough the system should pull the money out of your balance. Thanks!

[LuiggiR]

Hello Isabel,

I'm sorry to hear you're having trouble buying Connects. I can see that you've already raised a ticket to our Customer Support team. Kindly allow 24-48 hours for an agent to get back to you and assist you further.

[590ad994]

Hello!

I have been trying to upgrade my membership to a Plus but my payment isn't going through even when I have enough balance on my card. It keeps telling me to change to an alternate card.

What is going on, please?

[LuiggiR]

Hello Darasimi,

I'm sorry to hear you're getting your payment declined. We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!

[5db27388]

I am getting this message when trying to buy connects. I have sufficient amount on my Upwork balance. Please advise.
https://url.upwork.com/_01wGGcyYuuDOQZWUCg2HFq3oeUvVQU1mxM