Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[bf272725]

Good morning 

i tried to buy connects but i get this message, plz helpbuying connects issue

[759e32fa]

Hi Haidi,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

If you're still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.

[962f01e8]

I tried to add PayPal as billing method but it's saying error message like this.

"Sorry, We weren't able to authorize your card. Please choose another way to pay"

I made upwork profile name as same like on PayPal.

What is the issue.

How can i solve this issue?

One Note: Already i added same visa card that linked on PayPal as a billing method but i want to use PayPal as preference.

Thank you

[759e32fa]

Hi Felipe,

Thank you for reaching out to us. I understand you're having trouble adding PayPal as your billing method.
 
You may add your PayPal account by going to your account Settings > Billing & payments > Add a New Billing Method. 
 
For more information on the payment methods available, please refer to this article: Billing Methods
 
If the same error persists, we suggest you contact PayPal directly as to why you are unable to add your PayPal account because the error from the screenshot you provided shows issue with authorizing your card. 

[6008dbec]

Have been trying to use my debit card(Nigeria card) to purchase Connect but to no avail

[ArjayM]

Hi Salawudeen,

Thank you for reaching out, and I'm sorry to learn you're having difficulties purchasing Connects. There are several ways to buy these. You can definitely use credit or debit cards, and Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. To learn more about adding a credit card to your account, go here.

You may also want to check this help article to learn more about other methods and detailed instructions on successfully using them as billing methods. Let us know if you need further assistance, and we'll look further into that for you.

[27bc4586]

hi there , i currently added anathor billing method still its saying "recent charged failed" please someone raise a ticket regarding this issue . and please confirm whose problem it is ? banks or upwork ?

[759e32fa]

Hi Sachin,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

[27bc4586]

Actually i called them multiple times regarding this issue , they said your card is fully functional and no such request is declined by your bank. kindly asked the merchent regarding this issue . actually i am able to do transactions on other websites but not on upwork. please solve my problem.

[NikolaS]

Hi Sachin,

Thank you for following up. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[9844a2d9]

Hi 

I am having issues buying connects whereby my account goes through the entire process of approving the amount via PayPal. At the end, it says the payment method is not verified.

Please help me add the PayPal option as well as another bank account because I would to use it alternatively and it's always difficult without a payment option available.

I am sure the issue is not with my bank account. I think the payment methods need to approved by Upwork to ensure authenticity overall. 

Thank you

Regards

Farah

[759e32fa]

Hi Farah,

Thank you for reaching out. Upwork does not need to do additional verification for your billing method as long as your name is listed as the account owner. It looks like the transaction was rejected on their end. It would be best to contact PayPal and your card-issuing bank for more information about the specific charge decline.

[9844a2d9]

Thanks for replying.

I've contacted PayPal and I will be sorting that option with them.

I have also tried to add a credit card could you please approve that? 

[NikolaS]

Hi Farah,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[16241d96]

My payment for the freelancer plus didn't go through and I also couldn't buy connects. It said there was a problem with my paypal which has been linked for months. Now it says "Sorry, we weren't able to authorize your card. Please choose another way to pay". I have tried to remove my paypal account and connect it again but it's not working. I also tried to reinstall the app but still nothing. What can I do?

[ArjayM]

Hi Katja,

I'm sorry you're having difficulties purchasing Connects and renewing your membership plan. Please be aware that a credit card needs to be added as a backup billing method if you plan to use PayPal to purchase Connects or pay for a membership plan.

I've checked your account, and you just removed a card from your financial account. Alternatively, you may try other ways to purchase Connects and pay for your membership plan. You can check this help article for more detailed instructions on how to proceed. 

[7927cb49]

Hello,

Trying to add connects In my Company Settings --> Membership & Connects but having the following issue: "Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support." 
Cleared the cash several times during the day but nothing changed. 
Would appreciate the assistance 

Warm regards, 

Roman

[LuiggiR]

Hi Roman,

I'm sorry you're having trouble adding Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b641db70]

Hi There,

I am right now a basic member of Upwork.com.

I am using my Visa Debit Card from State Bank of India to purchase connects and there is no issue by using the aforesaid Debit Card.

But whenever I tried to upgrade my membership to Upwork Freelancer Plus by using the same Card, it always shows that "Your payment could not be processed. Please choose an alternate payment method or retry again later."

I used another International Debit Card for upgrading the membership but the result still same. I can buy connects but couldn't able to upgrade membership.

I have already contacted with the concerned Bank and according to them there are no problems at their end regarding this issue. They also suggest me to connect with the Upwork Team and escalate the problem towards them.

I would request you to please look after the problem as an early opportunity and provide necessary solution to overcome it.

[N.B- Screen shots of the issues are attached with mail for your reference]

With Regards,

Lala Rajarsi Roy

Upwork profile User ID b641db70 

*Edited for Community Guidelines**

[759e32fa]

Hi Lala Rajarsi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[73576714]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[73576714]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[759e32fa]

Hi Jhanwarlal,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

[98b6721c]

I wants to buy connect,, payment method is Visa card,,, I am facing this issue.

[ArjayM]

Hi Haji,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

Alternatively, you may add a new payment method to your account. We suggest you check this help article to learn more about several ways to purchase Connects or upgrade your membership plan.