Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Asad,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#3]

Thanks I would appreciate it. Just so that you know, these card and billing methods are working perfectly fine everywhere else other than upwork.

[#4]

I am also getting this error, what does it mean

[#5]

My mastercard is unable to be aunthorised for payments, Why?

[#6]

Hi Chimnadindu,

I checked, and it looks like your card-issuing bank has declined the transaction. Please contact them directly so that they can assist you with the specific decline error. 

[#7]

Anyone can help me out with this? How can I buy connects

[#8]

Hi shahidul,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[#9]

My card has a sufficient balance, but I see this error message "Recent charge failed." and can't purchase connets.

Darial.

[#10]

Hi Dariel,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, let us know and we'll look further into that for you.

[#11]

Hi @upwork community. I've been trying to buy connects but I keep getting this error message. My bank confirms that the card has no issues but now I can't buy connects. I've had to remove and add the card again but still the issue persists. Please help

[#12]

Make sure that your card is enabled for online purchase, POS, and eCommerce transactions.

[#13]

Hi Margaret,

I see that you were able to raise a support ticket regarding your concern. One of our agents has just recently followed up with you with more information and to assist you further.

[#14]

Hi luiggi

The issue still persists. I've done as per the recommendation and still
can't buy connects.

[#15]

Hi Margaret,

I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#16]

**Edited for Community Guidelines**

[#17]

Hi Vikram,

I'm sorry to hear that you were having trouble purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? You may also try using other billing methods.

[#18]

I already tried the different billing method, I got same error.

I used visa debite card but I got same problem.

[#19]

Hi Vikram,

Could you please also contact your card issuing bank to check the available limit and permissions to complete international transactions? 

- Pradeep

[#20]

Hi, Pradeep,

I used different master and visa cards but I got the same error.

- Vikram

[#21]

Hi Vikram,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#22]

Hello, I have added an SBI VISA GLOBAL INTERNATIONAL DEBIT CARD to my financial Upwork account. I can buy even 40 connects by using that card. I have to change my membership from basic to plus by using the same card. But, I can't. I have enough balance in my account. I have reached my bank for further information. There is no issue with the bank. They have told me to ask the Upwork customer care department. Please provide me with a solution. Thank you.

[#23]

Hi Biman,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#24]

Hi Annie

Thank you How much Time did solving the problem? Please Humble request to solve.

[#25]

Hi Biman,

Please allow our team 24-48 hours to reach out to you. We appreciate your patience as we try to resolve this for you.

[#26]

I am trying to input my card as a billing method. I'm using mastercard.

There is an error and I don't know what to do with it.

the error is asking me to contact customer support.

please help me.