Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

My problem has been solved. Thanks

[#3]

Hi, I want to buy Membership Plus but what happens is like this picture "problem 1". After I checked settings>Billing & Payments there was a note like this picture "problem 2" so please give advice and explain what that means. Thank Youproblem 1problem 2 

[#4]

Hi Saddam, 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#5]

Hi there, I am facing this issue while attaching my Visa card for buying connects.Please Help

[#6]

Hi Hasham,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[#7]

hey!

I'm not able to buy connects, I have tried with the posted solutions (Deleted Cookies and others) but the issue is still looming.

"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

Could you please help me out with this?

please help

Ahmad soleh Mihardi

[#8]

Hi Ahmad,

Thank you for your message. I checked the transaction you are referring to and can confirm that your card was declined with the reason, 'Insufficient funds/over credit limit'. Could you please contact your card issuing bank to check available limits and permission to complete international transactions? 

- Pradeep

[#9]

Hi,

I'm receiving the following when trying to buy connects "We are sorry but we cannot setup PayPal as your payment method because it is not verified. Please verify your PayPal account or add a payment card" 

[#10]

Hi Ariel,

I'm sorry you're having trouble buying Connects. If you haven't already, could you please confirm if your PayPal account is verified? You can check this article for more information. 

[#11]

I am trying to add a billing method and when I choose Paypal I'm able to successfully log in however Upwork says "we cannot setup PayPal as your payment method because it is not verified"

[#12]

Hi Kurnianto,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

I am not able to buy the connects, it is shown that it is the issue by your end please resolve this issue as soon as possible!!

[#14]

Hi Tejas,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

I am having trouble in buying connects from my debit card it keeps showing the same error from yesterday that there is an error from your end while doing the transaction please try again later

[#16]

Hi Ibad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

I am writing to report an issue I encountered while attempting to purchase connects on the Upwork platform. Upon trying to complete the transaction using my debit card, the payment of Rs. 1615.77 was deducted from my account, but the connects were not received. Additionally, an error message appeared, stating: "Something went wrong from our side, please refresh the page."

I'm attempting to engage with chat support, but I'm encountering an issue where only one message is displayed at a time. Despite my efforts, I haven't found a solution to this problem yet.

[#18]

Hi Rajni,

Thanks for bringing to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

I don't know what kind of problem is it but ı have been trying for 3-5 days to buy connects, but even ı refresh to page, ı can not buy connect and ı tried to talk with help center. could you please help?

[#20]

Hi Mehjabin,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#21]

Hello there, its been more than a week already yet I am still having a hard time connecting my bank account to upwork billing method. Is there a problem with my account? May I know the reasons? I cant continue to find clients because I have low connects remaining. I really want to find clients but I cant proceed. Please help me. 

[#22]

Hi Lisette,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

I've tried to add billing methods via paypal and debit/credit cards, however Upwork keeps rejecting them for some reason and I am unable apply to any jobs. I tried erasing the browser cookies too but there was no result unfortunately

[#24]

Hi Leandro,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble managing your billing method. Rest assured that one of our agents will be reaching out to you with further assistance.

[#25]

I use agency profile and tried to buy connects with account balance. Previously it's worked (past week).

"Since you have enough money in your Upwork account, we’ll use it for this purchase."

But this week I got this message: Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

Can you please help with this?

Balan

[#26]

Hi Aleksandr,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.