Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jul 2, 2024 06:03:50 AM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Feb 20, 2024 12:05:30 AM by Saddam F
Hi, I want to buy Membership Plus but what happens is like this picture "problem 1". After I checked settings>Billing & Payments there was a note like this picture "problem 2" so please give advice and explain what that means. Thank You
Feb 20, 2024 12:57:49 AM by NikolaS N
Hi Saddam,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Feb 22, 2024 02:11:51 AM by Hasham D
Hi there, I am facing this issue while attaching my Visa card for buying connects.Please Help
Feb 22, 2024 03:23:32 AM by Luiggi R
Hi Hasham,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Feb 24, 2024 09:08:39 PM by Ahmad S
hey!
I'm not able to buy connects, I have tried with the posted solutions (Deleted Cookies and others) but the issue is still looming.
"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."
Could you please help me out with this?
please help
Ahmad soleh Mihardi
Feb 24, 2024 11:33:21 PM by Pradeep H
Hi Ahmad,
Thank you for your message. I checked the transaction you are referring to and can confirm that your card was declined with the reason, 'Insufficient funds/over credit limit'. Could you please contact your card issuing bank to check available limits and permission to complete international transactions?
- Pradeep
Feb 26, 2024 04:31:09 AM by Ariel H
Hi,
I'm receiving the following when trying to buy connects "We are sorry but we cannot setup PayPal as your payment method because it is not verified. Please verify your PayPal account or add a payment card"
Feb 26, 2024 05:08:34 AM by Luiggi R
Hi Ariel,
I'm sorry you're having trouble buying Connects. If you haven't already, could you please confirm if your PayPal account is verified? You can check this article for more information.
Feb 26, 2024 04:51:20 AM by Kurnianto K
I am trying to add a billing method and when I choose Paypal I'm able to successfully log in however Upwork says "we cannot setup PayPal as your payment method because it is not verified"
Feb 26, 2024 05:21:04 AM Edited Feb 26, 2024 05:22:59 AM by Luiggi R
Hi Kurnianto,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 29, 2024 06:00:24 AM by Tejas T
I am not able to buy the connects, it is shown that it is the issue by your end please resolve this issue as soon as possible!!
Feb 29, 2024 07:43:24 AM by Luiggi R
Hi Tejas,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 1, 2024 10:26:43 AM by Ibad R
I am having trouble in buying connects from my debit card it keeps showing the same error from yesterday that there is an error from your end while doing the transaction please try again later
Mar 1, 2024 12:38:45 PM by Luiggi R
Hi Ibad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 2, 2024 02:35:25 AM by Rajni D
I am writing to report an issue I encountered while attempting to purchase connects on the Upwork platform. Upon trying to complete the transaction using my debit card, the payment of Rs. 1615.77 was deducted from my account, but the connects were not received. Additionally, an error message appeared, stating: "Something went wrong from our side, please refresh the page."
I'm attempting to engage with chat support, but I'm encountering an issue where only one message is displayed at a time. Despite my efforts, I haven't found a solution to this problem yet.
Mar 2, 2024 03:24:57 AM by Luiggi R
Hi Rajni,
Thanks for bringing to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 3, 2024 12:46:07 AM by Mehjabin Shahidi M
I don't know what kind of problem is it but ı have been trying for 3-5 days to buy connects, but even ı refresh to page, ı can not buy connect and ı tried to talk with help center. could you please help?
Mar 3, 2024 02:43:17 AM by Pradeep H
Hi Mehjabin,
Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Mar 19, 2024 03:30:16 AM by Lisette Hannah S
Hello there, its been more than a week already yet I am still having a hard time connecting my bank account to upwork billing method. Is there a problem with my account? May I know the reasons? I cant continue to find clients because I have low connects remaining. I really want to find clients but I cant proceed. Please help me.
Mar 19, 2024 04:20:40 AM by Luiggi R
Hi Lisette,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 26, 2024 10:50:15 AM by Leandro Manuel M
I've tried to add billing methods via paypal and debit/credit cards, however Upwork keeps rejecting them for some reason and I am unable apply to any jobs. I tried erasing the browser cookies too but there was no result unfortunately
Mar 26, 2024 04:47:01 PM by Arjay M
Hi Leandro,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble managing your billing method. Rest assured that one of our agents will be reaching out to you with further assistance.
Mar 26, 2024 11:46:14 AM by Aleksandr C
I use agency profile and tried to buy connects with account balance. Previously it's worked (past week).
"Since you have enough money in your Upwork account, we’ll use it for this purchase."
But this week I got this message: Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.
Can you please help with this?
Balan
Mar 26, 2024 04:49:02 PM by Arjay M
Hi Aleksandr,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.