Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Same problem i am facing 
Error :

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

I tried many times But still  have issue to buy connects even i tried to pay for upwork plus but not succeeded , please solve this problem 

[#3]

Hi Swapnil,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hey I am new in Upwork family. I am sorry to hear about the trouble while purchasing Connects. Did you tried to purchase connects by your Upwork balance? Also you can try with Payoneer Mastercard.

[#5]

Hello,

I am unable to buy new connects from my account. This Issue is coming - Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

Please Help !

Rajat

[#6]

Hi Rajat,

I am sorry to hear about the trouble buying Connects. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#7]

Hello Pradeep,
I tried clearing Cookies and Cache in browser and also tried with different brower but still I am unable to buy connects. Kindly Help !

[#8]

Hi Rajat,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Hi, 

I am facing issues as below due to my account not being reviewed even after multiple days:

1. Payment method not active.

2. Billing method not ative.

I have uploaded my documents and they have been verified once before also.

[#10]

Hi Muhammad Humza,

I see that you reached out to our support team and raised a ticket about your financial account concerns. Please allow them 24-48 hours and you will get an update on your ticket here once your case is thoroughly reviewed. 

[#11]

Hi Arjay,

It has been more than 24-48 hours. Can you please take up this issue with the support team?

Thankyou.

[#12]

Hi Humza,

We've followed up with the team and they've shared an update with you via your ticket. Please continue communicating with them from there; they will be assisting you further. 

[#13]

I tried adding a mastercard as my billing method but it's saying we are unable to authorize your card. Please what can I do?. I have been waiting for a reply but no one seems to care. I tried some of my other cards but it still didnt work and my cards are actively working.

[#14]

Hi Elijah,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hey i just added billing method (mastercard cc) to buy some connects, but it keeps saying "Billing method is not active.". I have put the right information and i've used this card for international transaction before. Can anyone help me? Thank you in advance.

[#16]

Hi Salma,

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#17]

i am finding it very difficult to buy connect, the error message i keep receiving is that the fault is from upwork end. i dint know what to do

[#18]

Hi Chinazom,

We checked and saw that you've purchased Connects successfully. You can view it here once logged into your Upwork account. 

[#19]

Hi everyone I can't seem to buy connects on my upwork it keeps telling me to go to the support system I ve tried logging in to different devices but it is still declining and I am losin a lot of jobs 🙏😔

[#20]

Click the above Support link and send a screenshot with the issue.

[#21]

 

[#22]

I can see that you tried buying the connects but I will advise you to check the card or the type of billing method that you are using because probably the billing method doesn't correspond with the point of payment.

[#23]

Hi Conde,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

.

[#24]

Hi, It's been like 10 days I am facing an issue that my billing method is not active. Thanks

[#25]

Hi Falak,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#26]

Hi There, I keep getting this error message we are unable to authorize your card. Please add another billing method or contact your issuing bank.

My bank has confirm everything is ok and upwork accepts the card, but I still same error message on upwork 

 That "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I want to buy connects but can't move forward cause of this. Please help.