Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

I have already done this several times, and when contacting the support chat they only give automatic answers that do not help to solve the specific issue of successfully registering my credit card to buy connects. It is necessary that there are more channels of attention to us freelancers to solve the problems that may arise. Like my colleague, we need a channel that is not a robot's answers, a more personalized attention.

Thank you

[#3]

Hi Sergio,

We value each member's journey and aim to provide the right level of support at every stage. For personalized assistance, we invite members who have completed an Upwork Academy course or achieved a revenue milestone to reach out to our support agents. For others, our community forums are a wonderful resource for guidance and answers to common questions, and a moderator can help escalate your question if necessary. This approach ensures effective utilization of our support resources while fostering a collaborative and self-sufficient community environment.

Please feel free to share more information about the issue you're having and we'll gladly look into it. Thank you for your understanding and active participation!

[#4]

Facing Issue while buying connects through by Visa Card. Kindly resolve the issue

[#5]

Hi Muhammad,

I checked and it looks like the transaction was declined. It would be best to reach out to your card issuing bank to check the specific decline error. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

[#6]

Greetings. I need to buy connects but whenever I try to attach my Debit Card - it shows me this message. (We are unable to authorize your card. Please add another billing method or contact your issuing bank). If anyone from Upwork's team can sort this matter it would be highly appreciated.

Thank you! 

Reply

[#7]

Hi Muhammad,

Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.

[#8]

Hi Goran ! Thank you for responding.

I'll anxiously wait for the team member as I've tried using 3 Different Cards But None of them is working on Upwork !! Other than that - I also tried contacting with Bank, But there isn't any issue from their side. 

[#9]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#10]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#11]

Greetings. I need to buy connects and upgrade my account but whenever I try to attach my HBL Debit Card to Billing Method it shows me this message. (We are unable to authorize your card. Please add another billing method or contact your issuing bank). If anyone from Upwork's team can sort this matter it would he highly appreciated.

[#12]

Hi Uzair,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

[#13]

Thank you for replying Goran, waiting anxiously.

[#14]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#15]

Hi,

I am very new to Upwork. Currently, I am trying to add a payment method but failed several times. I get the following error.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I will be very thankful to you for any sort of help.

[#16]

Hi Muhammad,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#17]

Hi! Please clear your browser cache then provide the correct card number, Name and CVC. Then recheck it. Thanks!

[#18]

I am unable to attach my Debit (Visa) card with Upwork to upgrade my membership plan,
Whenever if provide my card information it says " We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[#19]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method and membership plan. Thank you.

[#20]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#21]

Hello Upwork
I have cleared the cookies
I have used a Debit Visa card
I have used a Master card but still facing the same issue
Upwork says that :
"We are unable to authorize your card. Please add another billing method or
contact your issuing bank."

[#22]

Greetings. I need to buy connects and upgrade my account but whenever I try to attach my UBL VISA Card to Billing Method it shows me this message. (We are unable to authorize your card. Please add another billing method or contact your issuing bank). I have already contacted  my service provider, No issue from my bank.  If anyone from Upwork's team can sort this matter it would he highly appreciated.

[#23]

Hi Babar,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

[#24]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#25]

Hi, 

I'm not able to add my Card to my account. I am out of connects and want to buy some connects. Could you please help me my card ending # is 2264 and for other card is 3687

[#26]

Hi Muhammad,

It looks like the charges on both of your cards are getting declined. Please try again later and, if you're still experiencing issues, contact your card-issuing bank for more information about the specific charge decline.