Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

When I am trying to buy the connects, it's saying Sorry, something went wrong on our end. Please refresh the page and try again. I tried to refresh and buy again, but failed again.The card has sufficient balance and everything is normal but I am not sure why it's failed. I need to figure it out soon. Thanks.

[#3]

Hi Corey,

I checked and saw that the transaction was declined. It would be best to contact your card-issuing bank in this case so that they can look into the specific decline error. 

[#4]

I recently created a profile, no matter which card I put in it says primary billing isn't good. I've tried 4 including my debit card, but it let me BUY credits i cant use because i cant use any of my credits either. I can't edit any of my information. And lastly, I can only get help from a chat bot that gives me solutions that do not work. Can I get help from a real person?

[#5]

Hi Leif,

I'm sorry you're having trouble buying Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

I AM SO FRUSTRATED. 

I am unable to apply to jobs despite having purchased 150 connects. It says something is wrong with my payment method, but I saw that the transaction was confirmed and neither in my email nor in my support requests is there an explanation from upwork. 

I have tried to speak to the chat bot for 1 hour and it doesn't redirect me. I do NOT see a way to contact a live agent on the help or support page. I am upset that I was charged and CANNOT use what I paid for.

[#7]

Hi Tanvi,

I'm sorry for any frustration this caused you. We've escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#8]

Hello, 
I am trying to buy the connects using my attached card to my account, but I kept getting these errors for two days.

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

[#9]

I had same issue while buying connects from my card. I removed it and added again.. it worked a couple of times and then same error i faced. So i used another card and it worked!

[#10]

Since yesterday I have been getting "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, every time I click buy connects. I need to apply for a very important job so kindly help me Asap.

[#11]

Hi Hamna,

Thank you for reaching out to us. I am sorry to hear about the issue you experienced with purchasing Connects. I checked and it looks like the charge on your credit card keeps getting declined. Could you please contact your card-issuing bank for more information about the specific charge decline?

Let us know if you need further assistance from our end.

[#12]

Master card visa card or American express card is required to buy connect to upwork but I don't have passport, how can I pay dollars from Bangladesh without endorsing my passport for dual currency. Upwork does not support virtual cards. Can I use my friend's card to buy Connect which has not yet been used on any upwork account..? Please assist me anyone.

[#13]

Hi Iftier,

Thank you for reaching out to us. Yes, users are allowed to use someone else’s credit card to purchase Connects for their account. This is allowed as long as the credit card owner has authorized them to do so.

Please use a billing method you are authorized to use. If any issues arise, the Upwork team will notify you directly.

You can also check out this helpful article for more information about available Billing Methods that might work for you.

[#14]

Hello sir ! I am facing the problem. I am trying to add my master card in billing method but upwork is showing the message          

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

plz help me as i want to buy connects

[#15]

Hi Muhammad,

I'm sorry you are having trouble using your billing method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello,

I am unable to buy connects, it says - (Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support)

I have tried clearing my browser cookies but no luck! Can someone help figure out the issue?

Thanks,

Eva

[#17]

Hi Eva,

I'm sorry you are having trouble buying Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Dear Eva,

Could you please confirm if the payment card you are using is compatible
for international transactions?

[#19]

Hi Upwork Community,

I hope this message finds you well.

I am writing to seek your assistance with an issue I have been experiencing while attempting to attach my card as a payment method on Upwork. Despite multiple attempts (2 to 3 times), I have been unable to successfully attach my card. Consequently, I am unable to purchase connects, which is hindering my ability to bid on projects.

I have contacted my card-issuing bank regarding international transaction limits, and they have confirmed that everything is in order on their end.

I would greatly appreciate your prompt assistance in resolving this issue at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
Amna Ali

[#20]

Hi Amna,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Hello,

I am a new joiner to upwork. Trying purchase connects to submit my first proposal but unable to purchase it.

[#22]

Hello Tareq,

Did you try to contact customer support as prompted in the red dialog box? 

[#23]

Hi Tareq,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

For several weeks now I have been having problems buying connects. When I checkout I get the following error:

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

On one occasion I deleted and re-registered the debit card I have on file and was able to purchase connects. But now I am getting the same error again and can't find any answer from Upwork.

I have tried to communicate through the chat but the only answer I get is that it recommends me to join the community but does not give me any solution or communicate with an agent. I would be very grateful if you could help me to solve this problem since I have not been able to apply.

[#25]

Hi Diana Marcela,

We value each member's journey and aim to provide the right level of support at every stage. For personalized assistance, we invite members who have completed an Upwork Academy course or achieved a revenue milestone to reach out to our support agents. For others, our community forums are a wonderful resource for guidance and answers to common questions, and a moderator can help escalate your question if necessary. This approach ensures effective utilization of our support resources while fostering a collaborative and self-sufficient community environment.

Please know that we’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hey! Yesterday I tried to buy connects but when I added my credit card a sign showed up saying there's a problem with my primary billing and to update it now and the financial transactions on my account have been put on hold. I already updated it and the new card is on my profile with a tick next to it but I'm still getting that message. Please if someone could turn this into a support ticket, I'm desperate