Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jul 2, 2024 06:03:50 AM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Sep 28, 2023 11:05:26 AM by Md. Juwel R
Hello Sir,
Have any possibility to suspend my Upwork account because of using other user card?
Sep 28, 2023 12:38:22 PM by Arjay M
Hi Md. Juwel,
Suppose you're not an authorized user of the card, yes! This can be considered an unauthorized use of another user's account, and it's against Upwork's TOS, so your account could be suspended.
Sep 26, 2023 10:52:22 PM Edited Sep 26, 2023 10:53:37 PM by Muhammad Hamza A
I have tried to buy connects using my mastercard but it is giving me error again and again can anyone resolve this issue ??
Sep 27, 2023 02:20:47 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Sep 29, 2023 12:52:22 PM by Daniel S
I recently joined upwork and published my agency here i organized everything my company did on the poritofio and. even upgraded my plan paying $20 but after that i want to bid for work and i need to buy connects everytime i tried no matter how much connects it kept rejecting it i am kinda furstrated if someone can help please. ive attached the screenshot of what it says below.
Oct 3, 2023 02:21:17 AM by Sophia Obianamma O
Hello, Arjay,
I have the same issues and even after my bank sends me my one time password, the issue still persists. I have tried contacting support as well, but it is very futile and I am really frustrated.
I ended up sending my complaint to the email containing the help I received a while ago for my password issues and my password was changed while I did not get any help on my current issue.
Please help me out.
Oct 3, 2023 07:24:12 AM by Annie Jane B
Hi Sophia,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Nov 10, 2023 08:06:32 AM by Sophia Obianamma O
Oh hey, I'm sorry for the late reply. I haven't been here for a while.
Customer service has been of immense help to me already. Thank you.
Oct 4, 2023 04:27:22 AM Edited Oct 4, 2023 07:32:24 AM by Annie Jane B
looking for a help please!
here is my issues
1. I upgraded my agency to agency plus 1st time on Aug 13 2023
2. missed to upgrade it on Sep 13, 2023.
3. So it back to Agency Basic plan again.
4. I tried to upgrade it again on Sep 21, 2023 with a New Card no.
5. But it shows a msg unable to change.
6. Also got a email as below:
**Edited for Community Guidelines**
Why it is comming?
how to solve it?
Oct 4, 2023 07:34:16 AM by Annie Jane B
Hi Dipali,
Thank you for reaching out. It looks like your card-issuing bank has declined the transaction. In this case, it would be best to contact them directly so that they can check on the specific decline error.
Oct 4, 2023 11:46:43 AM by Mudassir S
Oct 4, 2023 10:05:47 PM Edited Oct 5, 2023 01:37:16 AM by Pradeep H
Hi Annie I checked with the bank and they informed that its not a issue from their end. also a 0.10 has charged by upwork for every attempt.
**Edited for Community Guidelines**
Oct 5, 2023 01:36:54 AM by Pradeep H
Hi Dipali,
Thank you for sharing the screenshot. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further with adding the card and the fees charged to you. You can access your support tickets here.
- Pradeep
Oct 5, 2023 08:35:04 AM by Jax J
Can someone please check my account? I purchased connects and they are still not added. So I thought I made a mistake and purchased again on a different card. Now I have 2 charges and NO NEW CONNECTS. When I apply for a job it says not enough credits and still prompts me to purchase again. Not super helpful! Thank you!
Oct 5, 2023 08:37:31 AM Edited Oct 5, 2023 08:37:55 AM by Criselda T
same issue here, connects not reflecting on my account🥹 I was already charged🥹
Oct 5, 2023 08:53:02 AM by Zoe R
I'm having this same issue, not sure where to go from here? If anyone finds out please let me know, thanks!!
Oct 5, 2023 10:06:15 AM by Luiggi R
Hi Jax,
I'm sorry to hear this happened to you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 11, 2023 12:35:24 AM Edited Oct 11, 2023 01:37:23 AM by Annie Jane B
I'm having an issue with using PayPal as the Payment Method for buying Connects. Please help me with any tips or suggestions. Because I can't reach any Customer Support (person) to send a ticket about my issue.
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Oct 11, 2023 01:39:53 AM by Annie Jane B
Hi Adrian,
Thank you for reaching out to us. Could you please contact PayPal support and ask them about the verification needed on your account? Once the issue is resolved on their end, please try purchasing Connects again.
Oct 11, 2023 03:31:35 AM by Muhammad Basit Jam A
Now in my account i have 11$ i earn but i have not connections thats way i want to buy connections with this payment but when i go to buy it didnot show me pay with upwork account
Please guide me
Oct 11, 2023 03:52:14 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. There are three billing methods available to all freelancers.
If you want to purchase Connects or are moving from our free Basic plan to a Plus plan, you will need to sign up and pay for the first month with your billing method (any existing balance can't be used in this case).
If you have sufficient balance available from Upwork earnings, you can use this balance to pay for an ongoing Freelancer Plus membership or purchase additional Connects. If your balance isn't sufficient, we'll charge your chosen billing method.
To add a new billing method to your account:
Or you may go to this link.
Once successfully added, you may go to Membership & Connects.
To learn more, kindly check this help article.
Oct 11, 2023 03:57:25 AM by Muhammad Basit Jam A
i have not showing upwork payment in my upwork account 11$ but i their is no option shows to buy connection from upwork payment their just 2 account shows paypal & master
Oct 11, 2023 04:16:57 AM by Annie Jane B
Hi Muhammad,
You won't be able to use your Upwork balance at this time. You will need to sign up and pay for the first month with your billing method before Upwork can charge your Upwork balance when you decide to renew.
Oct 12, 2023 05:16:26 AM Edited Oct 12, 2023 05:17:59 AM by Collins A
Hello freelancers, how do you buy connects using your debit master/visa cards because mine keeps on being refused.
Thanks
Oct 12, 2023 06:13:33 AM by Annie Jane B
Hi Collins,
Thank you for reaching out. It looks like your card-issuing bank has declined the transaction. Could you please contact them directly so that they can check on the specific decline error? After they've checked everything on their end, you may try the transaction again. If the issue persists, please feel free to reach out to us.
Oct 13, 2023 09:49:24 AM by Mukesh M
I am unable to buy Connects tried various payment methods, several times can anybody help me in this regard
Oct 13, 2023 10:16:49 AM by Annie Jane B
Hi Mukesh,
Thank you for reaching out. It looks like your card-issuing banks declined the transaction. Could you please contact them directly so that they can check on the specific decline error? After they've checked everything on their end, you may try the transaction again. If the issue persists, please feel free to reach out to us.
Oct 13, 2023 01:36:09 PM by Rahul B
I am NOT being able to buy new connects. It says "recent charge failed".
Oct 13, 2023 04:23:35 PM by Arjay M
Hi Rahul,
I'm sorry to learn that you're having difficulties purchasing Connects. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.
If you're still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
Oct 13, 2023 07:27:53 PM by Ashish D
Oct 16, 2023 08:09:41 PM Edited Oct 16, 2023 09:55:13 PM by Sachin Y
Hi there, i have been facing issues to buy connects , i always get the meesage "recent charge failed" authorization problem. not able to do anything without connnects, i have tried all the methods listed in the forum regarding the same issue. My bank account is working perfectly talked to them they say we have'nt recieved any request of funds from upwork. i have also tried multiple times adding and removing payment billing methods after clearing chache and cookies. so kindly please dont reply with any general solution which i already tried. this problem is from the upwork end.
please somebody help !!
Oct 16, 2023 11:49:00 PM by Joanne P
Hi Sachin,
I checked, and it seems like the transaction has been declined. You might want to contact your credit card issuing bank so that they can look into the specific decline error.
Oct 17, 2023 08:35:53 PM by Ashish D
Oct 18, 2023 12:16:06 AM by Haidi A
Good morning
i tried to buy connects but i get this message, plz helpbuying connects issue
Oct 18, 2023 01:28:25 AM by Annie Jane B
Hi Haidi,
Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.
If you're still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
Oct 18, 2023 02:49:44 AM by Felipe Alejandro L
I tried to add PayPal as billing method but it's saying error message like this.
"Sorry, We weren't able to authorize your card. Please choose another way to pay"
I made upwork profile name as same like on PayPal.
What is the issue.
How can i solve this issue?
One Note: Already i added same visa card that linked on PayPal as a billing method but i want to use PayPal as preference.
Thank you
Oct 18, 2023 04:06:42 AM by Annie Jane B
Hi Felipe,
Thank you for reaching out to us. I understand you're having trouble adding PayPal as your billing method.
You may add your PayPal account by going to your account Settings > Billing & payments > Add a New Billing Method.
For more information on the payment methods available, please refer to this article: Billing Methods
If the same error persists, we suggest you contact PayPal directly as to why you are unable to add your PayPal account because the error from the screenshot you provided shows issue with authorizing your card.
Oct 19, 2023 10:15:04 AM by Nofisat O
Have been trying to use my debit card(Nigeria card) to purchase Connect but to no avail