Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[PradeepH]

Hi Rajat,

I am sorry to hear about the trouble while purchasing additional Connects. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[23bf25a4]

Hi Nikola, I have been trying to buy connect on my Upwork but I keep getting a message error that says "recent transaction failed" I have missed applying for lots of jobs that I should have applied for already. Please I need help as soon as possible, thanks.

[ArjayM]

Hi Catherine,

I am sorry to hear about the trouble you had purchasing Connects. This happens when the bank keeps declining the transactions you're attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

Let us know if you need further assistance afterward; we'll gladly look into that for you.

[1d298d92]

Hi Upwork support !
i didn't receive my connects while the funds amount has been deducted from my card i made the payment and received the natification on the phone and everything looks normal about the transaction but i can't see the connects in my account !

please i need help where did my funds go ?

[LuiggiR]

Hi Ahmed,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[collea]

Hi. I bought connects on 1 May 2024 for around ZAR 436.89 ($22.50), in which money was withdrawn from my account. They sent me a notification for this transaction. Today when I checked my bank statement statement the same amount was withdrawn again from my account. I never got an alert or anything. I have been trying to reach support but it seems they don't have an email where can attach the screenshots for these transactions. So can anybody please assist me on how I can get around this? I will attach the screenshots for the transactions here. 

[LuiggiR]

Hi Collea,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[collea]

Hello. It seems there are was a problem with the my bank and on my side. They took the money, and sent it back without actually recording it. On my side I never noticed the change in bank balance. I went there this morning and we had to calculate. Thank you for your assistance. 

[1b082a5f]

Good afternoon. Someone can help me with this problem: I have been trying to register my credit card to buy connects for several days, and although I enter the correct data it does not let me register. If someone in the community has had the same problem and has solved it, can you tell me how to do it? Thank you very much.

[426ba430]

you need to get your credit card online by calling the bank's call center before making the transaction to by the connects.

[spectralua]

Some cards will be rejected with no reason. You can try your card through Paypal.

[singla_sunil88]

Unable to buy connects, getting this error-
Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support. Please help ASAP !

Rajat Verma

[LuiggiR]

Hi Rajat,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c7e9c300]

Hey there, been having difficulty in landing clients and also buying connects to bid on projects. My card couldn't be charged for whatever reason.

Btw, i haven't received my free 50 connect after i earned the rising talent badge. 

[LuiggiR]

Hi Paul,

Thanks for bringing this to our attention. I'm sorry to hear you are having trouble buying Connects. I want to clarify that the number of bonus Connects you receive after earning the Rising Talent badge is 30, not 50. That said, I can see that you haven't received that bonus yet. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f2c3b2ad]

Hello everyone, I cant seem to buy any connects on my upwork profile, when I visit the buy connects page I get this error: Your account has been limited. Please contact customer support.
 
And the dropdown for the connects prices and the button for buy connects is disabled. Please Help! 

[NikolaS]

Hi Patience,

Thank you for reaching out to us. I am sorry to hear about the issue you are experiencing with pursuing Connects and with your account status. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[28afb306]

:warning:Sorry, something went wrong on our end.

Please refresh the page and try again.

If this issue keeps happening, contact customer support.

"This what I keep getting when I try purchasing connect. Please Help!

[d639a835]

After completing upwork account creating I was not allocated any connects and people are being given. Please help!

[ArjayM]

Hi Enock,

Firstly, welcome to Upwork. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month or purchase 100 Connects for $15 USD. A

After you fulfill this requirement, you will also receive 50 free Connects to help you get started on Upwork.

[ArjayM]

Hi Mercy,

I'm sorry you're having difficulties purchasing Connects. I looked closely at the transactions you're trying to process and confirmed that they've been declined. Generally, this happens when the bank declines the transactions you're attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

Let us know if you need further assistance afterward; we'll gladly look into that for you.

[c0e6c367]

How to pay for connects with PayPal balance?

My PayPal is working well on any other platforms, I need help!

[ArjayM]

Hi Mohammed,

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a payment method on Upwork, as the transaction cannot be completed from our end. Once you've added an alternative payment method, please let us know if the issue continues.

To check which payment source failed on your PayPal account, follow these steps:

• Log into your PayPal account and go to "Settings."
• Go to the "Payments" tab and click "Manage automatic payments."
• Click on the billing agreement associated with "Upwork Escrow Inc."
• Scroll to the bottom of the page and check what funding source is your backup.
• Update the backup source to a valid payment method and re-attempt the payment.

If the transaction fails again, the next step is to contact PayPal directly. Specifically, you'll want to talk to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. 

Let us know if you need further assistance afterward; we'll gladly look into that for you.

[583e248e]

Hi community 

My Debit Card Payment Details keeps declined by upwork

I needed to buy connects, so I added a new debit card details and  Upwork returned an error message: it couldn't find my card or keeps declines

Please solve my problem I m really helpless now 

🙏 Thanks

[JoanneP]

Hi Shanavas,

I checked, but it seems like you've already removed your billing method on file. Could you please try adding it again? You may also want to try adding a different card to your Paypal account and see if that works. 

[751a46fe]

hi! cannot add billing method it keep sending me a message of

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[ArjayM]

Hi Shivan,

I am sorry to hear about the trouble you had purchasing Connects. This happens when the bank keeps declining the transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

If you need further assistance afterward, contact the Upwork Support Team directly or file a ticket after interacting with the chatbot.

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center's navigation bar and select the "Contact Support" option.
2. Choose the "Chat with Upwork" option to initiate a conversation with our chatbot.
3. Type in a question or topic and click "Send." The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to use the chatbot to access support options. Asking for assistance directly may not provide sufficient information for the chatbot to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.