Financial Account Change

[irradiant]

My financial account is showing old name. I changed my profile name to "Sukhdev Patidar" but in notificaiton and email it is showing "Irradiant Sw". I want to change it to "Sukhdev Patidar". 

[278007bb]

Hello! I have the same issue with an old name in the financial account. Could you help me, please?

[ArjayM]

Hi Claudia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[0d7c707d]

Hi, I am facing the same problem. My Financial Account name did not match my profile name and my bank account name. please help me to update my financial account name.

[NikolaS]

Hi Jahid,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0d7c707d]

Thanks Nikola

[fe5ed9de]

I want to change my financial account name, please. It keeps showing up the old name whenever I get a notification about my financial account.

[759e32fa]

Hi Toluwani,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[fe5ed9de]

Hi, I want to change my financial account name as it's not matching with my bank account and I'm unable to withdraw my funds. Please, this is very urgent, thanks.

[ArjayM]

Hi Toluwani,

We understand how you want your concern be addressed immediately. However, I took a closer look and confirmed that there's no beneficiary name mismatch issue that was raised. You payment method on file is active and ready for use. You may process a withdrawal and let us know if you're still having difficulties. If you can share a screenshot of the error from your end, that would be extremely helpful.

[fe5ed9de]

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Arjay M wrote:

Hi Toluwani,

We understand how you want your concern be addressed immediately. However, I took a closer look and confirmed that there's no beneficiary name mismatch issue that was raised. Your payment method on file is active and ready for use. You may process a withdrawal and let us know if you're still having difficulties. If you can share a screenshot of the error from your end, that would be extremely helpful.

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 Yes, the current payment method there is Payooner, and I don't want to use Payooner anymore. I want to add my bank account, which is far more convenient. Anytime I add my bank account, it says it doesn't match the name on my Upwork account. So, I tend to remove it. Now, I've added it again, and it says the same thing. 

Also, after adding my bank account, I do receive an email with my financial account name as."Jjoshua Oxborn" whilst my Upwork profile name is Toluwani Akinwande, and it's the same name I have on my ID after name modification was done a year ago.

I just want to change my upwork name, so everything will match. If it requires re-verification, then I'd gladly resubmit my ID. 

Thank you, I'll appreciate a swift response. 

[PradeepH]

Hi Toluwani,

I have followed up with the team handling your account and one of team members will be updating your account soon.

Thank you,

Pradeep

[8cd20f70]

I have the same issue. I have changed my profile name but when I added a payment method the notification still mentions my old name. Please help!

[759e32fa]

Hi Pham Thi Minh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4d4cd96c]

Hello

I change my financial name to Micheal Macaulay. 
previously it was Ufoma Micheal. 
my email notification still shows my financial name as Ufoma Micheal, it has not been updated

[759e32fa]

Hi Micheal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[4d4cd96c]

Yes
Thank You Very Much, it has been helpful