Jun 30, 2020 06:08:07 PM Edited Jun 30, 2020 06:25:13 PM by Paul M
Hi. I recently joined upwork and changed my profile name, having mistakenly used my nickname to apply at the start. I set up a payment account but it's displaying my old name under financial account. How can this be solved?
Solved! Go to Solution.
Jun 30, 2020 08:35:35 PM by Joanne P
Hi Paul,
I checked your account, and it looks like your name change request has already been approved. For security reasons, your new payment method will become active in three calendar days. Thank you.
Jun 30, 2020 08:35:35 PM by Joanne P
Hi Paul,
I checked your account, and it looks like your name change request has already been approved. For security reasons, your new payment method will become active in three calendar days. Thank you.
Sep 6, 2020 07:38:18 AM by ATIQUZZAMAN M
Hello I need to change my financial account name.I'm add my own bank account.please change my finalcial account to my own name.
Thanks
M Atiquzzaman
Sep 6, 2020 10:43:43 AM by NikolaS N
Hi M,
You can update your name by going to Settings and using the edit button. Our team will reach out to you directly if they need any additional information to verify your name.
Dec 25, 2020 02:43:24 PM by Fezan J
Hi Joanne,
I would like to have my financial account name to be changed. Kindly guide me through the procedure for doing this.
Thanks.
Dec 25, 2020 04:55:45 PM by Bojan S
Hi Fazan,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jan 12, 2021 08:26:16 PM Edited Jan 12, 2021 08:26:36 PM by Ibrahim M
Hi Bojan,
I would like to change my financial name to the current upwork account name. I changed the account name a long time ago, and just discovered that the financial name isn't changed and different from my account name. I can't add my bank account so far! Can some help me with it?
Jan 13, 2021 01:33:51 AM by AleksandarD A
Hi Ibrahim,
I checked with the team and you should be all set now. Let us know if you need further assistance.
Thank you.
Jan 14, 2021 02:41:39 AM Edited Jan 14, 2021 02:42:55 AM by Ibrahim M
Hi Aleksandar,
I tried to add a new bank account but it failed with the same problem. They only accepted my bank account before, they didn't fix the financial account name issue, it is still displaying the name from years ago which I corrected to my current upwork account name!
Still adding bank accounts results in failure to activate. I have another one added but deactivated!
Jan 14, 2021 02:45:48 AM by Goran V
Hi Ibrahim,
Just to confirm, are you referring to the payment method that you`ve added today? If yes, please allow up to 3 days for the verification to be completed. Thank you.
Jan 14, 2021 02:49:23 PM by Ibrahim M
Hi, Goran V
It is the one I added today, but it wasn't waiting for verification. It showed me the same problem with my financial account not having the correct upwork name that I have. But after I asked here in the post, I refreshed the page and the account got activated and waiting for verification. So that is the easy part. I can wait.
But I am still concerned that my financial account name is still wrong and is showing the wrong name that I changed years ago. That is going to make problems later on. Can someone check that with me and confirm that the financial account name is correctly changed to my current Upwork name. Thanks.
May 25, 2021 08:03:57 PM by Caroline S
Jul 12, 2022 12:12:57 AM by Enock M
Hi Bojan,
I would like to change my financial name to the current upwork account name. I changed the account name reently, and just discovered that the financial name isn't changed and different from my account name. I can't add my Mpesa payment method. Can some help me with it?
Regards,
Enock.
Jul 12, 2022 02:35:40 AM by Avery O
Hi Enock,
The information on your Upwork profile should match your government IDs. If it doesn't match, your account may be put on hold until you can verify it successfully. I highly recommend adding your name that matches the name on your government IDs to avoid any delays in the future.
As for your MPESA account, I can see that you recently added the payment method to your Upwork account. This verification process works as designed and should be completed within 48 to 72 hours. If the team needs more information for you, they will reach out to you directly through email.
Apr 14, 2021 04:20:35 AM by AleksandarD A
Hi Roman,
Thanks for reaching out to us. I checked with the team and the name should be corrected now. Let us know if you need further help.
Thank you.
Apr 14, 2021 06:50:36 AM by Roman A
Apr 14, 2021 06:57:46 AM by Goran V
Hi Roman,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
May 25, 2021 08:13:51 PM by Caroline S
Aug 24, 2021 08:56:35 AM by Shifat W
Hi, I would like to know that how can I change the financial account name to the current upwork account name? I changed the account name a few months ago, and just discovered that the financial name isn't changed and different from my account name. I can't get paid on Local Bank due to this name issue so far! Can someone help me with it?
Aug 24, 2021 09:16:59 AM by Bojan S
Hi Shifat,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Aug 24, 2021 02:21:26 PM by Caroline S
Aug 13, 2023 12:54:16 AM by Razelle Joy P
Hi,
I would like to change my financial name to the current upwork account name. Just discovered that the financial name isn't changed and different from my account name. I can't get paid on paypal so far! Can someone help me with it?
Aug 13, 2023 12:37:16 PM by Annie Jane B
Hi Razelle Joy,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Mar 26, 2021 03:21:06 AM by Kamal K
Hi,
I want to change Financial Account Name. Please Suggest.
Thanks
Mar 26, 2021 03:25:37 AM by Goran V
Hi Kamal,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your name. Thank you.
May 5, 2021 06:03:13 AM by Kiptallam T
hi, kindly i want to change my financial account , i resently applied for a job on upwork but i was told the financial account is not the same with the upwork account name
May 5, 2021 06:09:57 AM by Goran V
Hi Kiptallam,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your financial name. Thank you.
Jun 7, 2021 08:23:59 AM by Misti Rani K
My name change request has already been approved But my Financial annount name is not changed yet. can you help me?
Jun 7, 2021 10:49:58 AM by Andrea G
Hi Misti Rani,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jul 13, 2021 04:44:56 AM by Caroline S
Jul 13, 2021 01:03:40 AM by Faisal H
I can't find the suitable option where can I change the financial account name. Can you please change the name according to my profiile name?
Jul 13, 2021 01:07:51 AM by Goran V
Hi Faisal,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Nov 1, 2021 12:18:09 PM by Mariam S
Can you please help me i want to change my Financial Account Name on my info.
Nov 1, 2021 12:45:37 PM by Goran V
Hi Mariam,
One of our team members will reach out to you via ticket and will assist you further with your account. Thank you.
Nov 1, 2021 11:00:53 PM by Mariam S
Nov 1, 2021 11:49:05 PM by NikolaS N
Hi Mariam,
I checked and it looks like you changed your name recently and it's already approved. If you still need to change your name you can go to Settings › Contact Info to edit your name. You can find more information here.
Additionally, feel free to follow up with our team on your open ticket and they will be happy to assist you.