Financial transactions for my account have been limited

[#1]

Hi, I got a Financial limit on my account it's been 3 weeks now. I have done each and every step asked my customer support including changing password, enable multi-authentication but still, my finical limit is not removed. It's been 4 days since I have emailed Upwork support under the same ticket ai haven't ruined any reply from them. Please help me. I need to buy connections and submit proposals and withdraw funds and I am unable to accept job offers as well.

[#2]

Hi Mohammad, 

I can confirm that this has already been assigned to the correct team. Once they get your ticket in their queue, they will assist you further with your account concern. I have also made a gentle follow-up with the team so they can get back to you soon. 

[#3]

Thanks for checking and response. I am waiting for thier response in ticket

[#4]

Dear Concern, 
Seems almost 5 days over, still nobody contact on my ticket #36087418. I am not sure, why they are not getting this ticket in thier queue? Its really unexpected and disappointing for me. I have raise another ticket #36167368 today for same issue. Please help me to solve the issue. Its my humble request.

Thanks

[#5]

Hi Avery, Its almost 12 days over, seems nobody assigned on my ticket yet. Can you please advise, how long it will take?

[#6]

Hi Mohammad,

I'm sorry for any delay. I'd like to confirm that the ticket has been assigned already to the team handling this case. Please allow them more time to review and update you on the same ticket. Thank you for your patience!

[#7]

I didnt know my financial account was suspended until I tried to withdraw it from waiting for 5 days on hold. Maybe upwork shouldnt have let me accept jobs and get paid without warning me first that my financial account was actually suspended and that I should do something about it first before accepting job offers. Thats really unfair.

Is there any way you can help me about this? 

[#8]

Hi Adam,

Thank you for your message. I am sorry to hear about the action taken on your financial account. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#9]

Team please look into it ASAP. I already raised the ticket but I didn't get any update.

[#10]

Hi Faheemuddin,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#11]

Hi, Upwork Community

I hope you all are doing well.

In my Upwork profile, I've added a Withdrawal Payment Method to get payments from Upwork. However, when I tried to click on Get Paid Now then I received a POPUP BOX (I've also attached a screenshot) which says Account Suspended Your financial account has been suspended. To proceed, please contact Customer Support.
 
I am now so worried why it is saying that, so I need help from you to how can I remove this Financial Suspension Account status from my Upwork account.

This is my first payment that I'm going to Withdraw and this issue occurs. I've searched for a solution, mostly I found that may be you've asked your client to do payment out of the Upwork. But I've never discussed about payment things outside of the Upwork. But I don't know what to do now. I've also submitted a ticket and its been 2 days now, I didn't received any reply yet.

...

Thanks and Regards,
Muhammad

[#12]

Hi Muhammad,

Thank you for reaching out to us. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#13]

Hi Nikola,

Thank you for your kind response.

Yes, I do waiting to get response on my ticket asap. I'm just looking forward for it.

Regards,

Muhammad

[#14]

Hi, Nicola

Thank you for your support and guidance. My tickets are get resolved now and I got my account back.

Thanks again,

Regards,

Muhammad

[#15]

Hi,

I received an error today that my financial account has been suspended. I have updated my payment method and raised a ticket to Upwork's Support Team. I have not received a response yet.

Please assist on what to do to fix this.

Thank you.

[#16]

Hi, 

I am also experiencing the same issue today. I already raised a ticket but no one is assigned to it yet. May I please get any help to get this resolved? Thank you.

[#17]

Hi Loracorn,

Thank you for your message. I am sorry to hear about the hold placed on your financial account. I have followed up with the support team to expedite a response to your support ticket. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you,

Pradeep

[#18]

Hi Loracorn,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

Also, if you wish to update the team with new information, I highly suggest that you post it on the ticket thread. Otherwise, I would recommend avoiding sending follow-ups on the same ticket thread because it goes back to the end of the queue every time a new message is added.

[#19]

Hi AJ. Thank you for your response.

I hope I could receive an update on the ticket the soonest time possible. I'd highly appreciate it.

Thanks

[#20]

Hi AJ. I understand that your response timeframe is between 24-48 hrs.  However, it's been more than 24 hrs but one is assigned to the tickets yet. Please assist to escalate or follow up on this. I am requesting to receive an update, please. Thank you.

[#21]

Hi AJ. I understand that your response timeframe is between 24-48 hrs.  However, it's been more than 24 hrs but one is assigned to the tickets yet. Please assist to escalate or follow up on this. I am requesting to receive an update, please. Thank you.

[#22]

HI Support Team,

I hop you are Doing well. I am so Worried About Becuase My Client approved the project release money and give me five star feedback. But the reason is that UPWORk automatically Refund Both Money for the Same Client:

Invoice  498573927

Description: Invoice for You will get 5,000+ Real and Active Twitter Followers | Organic Twitter Follower

Amount Refunded: $40.00

Refund of Fixed Price REF ID 498607436

Invoice 498607436

Description: (31022536) Semo Teho - Bonus

Amount Refunded: $30.00

can you please Explain Why Upwork Refund The Payments?

[#23]

Hi Naseem,

Thank you for your message. I am sorry to hear about the payment reversals. I see that the relevant team has already notified you about this action via a support ticket here. Please don't hesitate to follow up with them on the support ticket if you have additional questions regarding your concern. 

Thank you,

Pradeep

[#24]

I am filed by a ticket on 19 June and got no reponse after 27 July
Is there is anyone who can solve my problem.

[#25]

Hi Wasif,

Thank you for your message. I have followed up with the team and one of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you,

Pradeep

[#26]

Eleven days ago, I found out that my financial account had been suspended. I have not received an email from Upwork about this and do not know what is the reason for the suspension of the financial account. I’ve contacted Upwork support and was told that the department that applied the restrictions would contact me within the next 24-48 hours to resolve the issue. It's been 11 days and no one has contacted me. I am from Ukraine and in this difficult time of the war, working with Upwork is the only source of income for me and my family. I contacted Upwork support several times about this issue, and each time they created a new ticket and immediately closed it with a "resolved" mark. This may be because I already have one ticket open, but this ticket is related to a different problem, and for this reason, I am not receiving a response regarding my financial account? Please help me solve this problem as soon as possible, it is very important for me.