Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Nov 7, 2023 05:48:42 AM by Nikola S
Hi Dhanvantari,
Thank you for reaching out to us. I checked but I don't see any limitations on your account. Could you please clarify if you are receiving any notification on your end about the restriction? If so could you please share a screenshot here so that we can look into this further?
Dec 1, 2023 04:10:50 PM by Juan Pablo M
Yes, I was contacted, answer all the questions and provide all the information required, also my ID verification was approved last Saturday, but I'm still waiting for a resolution, or at least an update of my request.
Dec 1, 2023 09:30:45 PM by Joanne P
Hi Juan Pablo,
I checked and can confirm that the correct team handles your ticket. Please allow the team time to review. They will update you directly on the same ticket to assist further.
Jan 11, 2024 10:14:58 AM by Anakarina G
Hi! I am having this same issue.
I am trying to return to work in Upwork but I'm afraid I won't be able to withdraw the money
Jan 11, 2024 12:44:57 PM by Annie Jane B
Hi Anakarina,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Mar 20, 2024 12:22:03 PM by Kenneth F
The AI bot didn't help. Please help my account with this issue. Thanks.
Mar 20, 2024 01:05:10 PM by Andrea G
Hi Kenneth,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 02:13:56 AM by WeiWei D
Hi AveryO,
I have same problem,I already visit Contack Support,and try to fix it step by step,but It's now working!
I really dont know how to fix the Issue.can you help me?I can pay for your help,thank you!Looking forward to your reply!
Apr 28, 2024 09:10:37 PM by Mihir J
I have connected with chat bot and requested for the ticket creation but it is not able to do so
Sep 5, 2022 01:36:30 AM by A M
Hi, I have received this error (Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.)when I try adding a card to my billing and payment.
I have checked with my bank the card work fine .
So could you please help me in this regard
Sep 5, 2022 04:49:32 AM by Pradeep H
Hello AM,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Sep 5, 2022 09:50:02 AM by Ahmer S
Hello,
I'm unable to withdraw funds...Upwork's saying this
Kindly please help.
Sep 12, 2022 09:09:28 AM by Nick T
Financial transactions for your company have been limited.
After paying and having balance as $0, and adding one new card and paypal account, my account continues to be limited. Any help?
Sep 18, 2022 10:42:42 AM by Luiggi R
Hi Nick,
I'm sorry for not following up on this earlier. I've notified the Customer Support team of your concern and one of their agents will be reaching out to you now via a support ticket to assist you further.
Sep 12, 2022 07:29:38 PM by Elsa C
Hello, I got this message when I went ahead to get paid the funds that I have awaiting: "Your financial account has been suspended. To proceed, please contact Customer Support." I had no notification beforehand and can't think of any reason behind that. I tried the chat bot but it didn't give me any indication as to where to submit a support ticket. 😞
Can you help me? Thank you so much!
Sep 12, 2022 08:18:19 PM Edited Sep 12, 2022 08:18:43 PM by Avery O
Hi Elsa,
A member of the Customer Support Team will reach out to you through email to assist you further with your concern.
Sep 15, 2022 02:39:17 AM by Naimul I
Hi
My account is fully verified . And my payment method is also verified . But when i trying to get paid it looks my finacial account is suspended. I dont know why its looks like that . So after that I create 5 ticket in several time with in last 2 days . But Ean Hibionada is closing my tickets without any reply and ticket looks solved.
But my issue is not solved , even I dont know why its happening ?
Someone can you please suggest me what can I do now ?
Sep 15, 2022 05:56:47 AM by Pradeep H
Hi Naimul,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Sep 16, 2022 06:55:30 AM by Samuel Jossue M
Hello!
I've been having a problem with my financial accountt his last month. At the beginning I started having problems because my paypal account was being limited and that's why upwork suspended my financial account. Now I have created a payoneer account and I'm still having the same problemwith my financial account, I would like to know if any of you have had the same problemand how can I solve it.
Thank you so much for reading and I hope you can help me.
Sep 16, 2022 06:57:10 AM by Samuel Jossue M
By the way, I already contacted support and I'm waiting for their response, however I would like to know if you've had the same problem and how you solved it.
Sep 17, 2022 03:02:16 AM by Aki L
I've done everything yet my account is still on hold. I need to pay my freelancer ASAP but still don't have someone reaching out to me. I created several tickets