Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 3, 2024 07:23:00 PM by Gianni A
I am unable to invite talent to my roles. I am not sure if this is due to the fact that the system will not let me update my billing information or if that is a separate issue.
Apr 4, 2024 03:30:37 AM by Veronica B
Despite updating payment information and providing more sources and having 'Balance: $0.00, upwork account is showing as "Financial transactions on your account have been limited due to a failed charge". This has prevented the rehire of contractor. Upwork is also showing the freelancer a message "This feature is not available because your client has been suspended". 'Chatbot' message was Upwork would have sent a message about what needs to be done, but that has not happened. Why has Upwork not sent an email about how to fix this issue Chatbot refers to, but messaging freelancers to state the client has been suspended? Help needed from a moderator (real person, not a chatbot) with this issue!
Apr 4, 2024 04:09:58 AM by Nikola S
Hi Veronica,
I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 4, 2024 05:26:16 AM by Daniel O
Hello upwork team,
My ID verification is still pending without any feedback concerning the status ofy verification. It's about 48hours today.
Please I need help, so I can continue working.
Apr 4, 2024 04:47:28 PM by Jason T
Hello My account was temporarily suspended and some days later the Financial Transaction was limited without knowing what actually happned and I've been trying to solve this but no repose at all
Apr 4, 2024 06:14:16 PM by Joanne P
Hi Jason,
We're sorry for the delays in responding to your ticket. We've followed up with the team. They will review your ticket and update you directly through there.
Apr 5, 2024 01:08:05 AM by Jason T
Okay but can't you help
me solve this because I've got no response since more than 15 days I opened the ticket
Apr 6, 2024 11:37:21 AM by Virginia Andrea G
Please help! My account has been suspended, I don't know how to contact technical support or get some type of more accurate response. At the top of my profile two red banners appear alerting me that there is a problem with the primary billing method. I have already contacted Paypal and the associated cards and they assure me that there are no problems and everything is verified. I do not know what else to do !
Apr 6, 2024 12:21:22 PM by Luiggi R
Hi Virginia,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 5, 2023 03:24:10 AM by Houriyah A
Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance.
It shows this message even though payment has left my account on 2nd September, this still shows and limits my account!
Sep 5, 2023 04:13:02 AM by Matt E
Hi Houriyah,
I appreciate you reaching out to us for help. I've escalated your post to a support ticket. One of our specialists will contact you as soon as possible and help you with your concern. Thank you for posting in the Upwork community.
For reference, you may check your ticket here.
Apr 7, 2024 09:41:24 PM by Sunny S
Hi Team,
I have been dealing with the same issue for more than couple of weeks. I use freelancer and client both accounts. In my account it says error
Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance.
But I have checked everything there are no pending payments, I also have added multiple cards and accounts, verified with bank and they say all good. I tried through chat bot but it's not helpfull in resolving this issue. I came here today as I wanted to post a job and it doesn't allow me to post a job. I need help urgently please
Kind regards
Sunny
Apr 8, 2024 01:41:34 AM by Pradeep H
Hi Sunny,
I am sorry to hear about your account status. I have followed up with the support team and I am pleased to inform you that your account has been restored. Feel free to message us if you need further assistance.
- Pradeep
Apr 9, 2024 08:00:29 PM by Ariel Y
i've even purchased connects and have them available, but apply button is grayed out.
ai bot is not helping me.
can you please contact me?
Thank you
Apr 9, 2024 10:46:01 PM by Shipon K
Sorry to hear about your trouble with setting up your billing method. The grayed-out Apply button might indicate an issue with your account's financial transactions. I suggest reaching out to Upwork support for assistance. They can provide personalized help to resolve the matter swiftly. Best of luck with your freelancing journey!
Apr 9, 2024 11:14:54 PM by Joanne P
Hi Ariel,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 11, 2024 05:01:39 PM by Ubaidullah M
Hi people i am trying to Withdraw funds from my upwork account but it says " Withdrawal is currently restricted on your account. Please contact Upwork Support." but there is no way to contact upwork's support what do i do in this case?
Attaching screenshot below
Thank You
Apr 11, 2024 06:51:46 PM by Joanne P
Hi Ubaidullah,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Apr 12, 2024 08:03:21 AM by Ken C
No matter what I do, Upwork refuses to remove this message, I've tried multiple good credit cards and Paypal.
I can't clear this message and I supposed it is the reason I can't "Submit Proposal" to clients:
Apr 12, 2024 09:04:25 AM by Luiggi R
Hi Ken,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 12, 2024 09:47:51 PM by Joanne P
Hi Nunzia,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 14, 2024 06:44:13 AM by Shurentsetseg E
Hello Upwork Team,
I added and changed my PayPal account and visa card. But still I have this notification ''Financial transactions for your account have been limited. Please check your email for additional information or contact customer support.'' on my account. I already tried support, the bot, looking for human help somewhere bt all the automatic alternatives just take me to the steps I already followed.
Please help!