Nov 28, 2020 04:56:01 AM Edited Nov 28, 2020 04:59:40 AM by Dishant A
Apr 16, 2023 05:00:43 AM Edited Apr 16, 2023 05:01:02 AM by Annie Jane B
Hi Sultan,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
May 23, 2023 07:36:26 PM by Hady A
Hi, I was billed a couple of days ago and would like a refund too as I am no longer using upwork. I stopped using it two months ago, and I was billed for the last two months without even using the platform. Can I be refunded for the last two months or at least the last month? Thanks!
May 23, 2023 09:00:54 PM by Joanne P
Hi Hady,
I've shared your concern with the team. One of our agents will assist you directly via a support ticket.
Jan 29, 2024 11:51:01 AM by Marocico A
Hello Joanne Marie,
My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?
Jan 29, 2024 04:14:01 PM by Arjay M
Hi Marocico,
Arjay here stepping in for Joanne Marie. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 23, 2023 09:24:25 PM by Hazem A
Hi there,
i have a problem as i got billed as a freelancer plus member twice without my permission while im very sure that i disabled any auto renewal box in the first time, im even un active on upwork if you checked my activity and login, i discovered this morning while checking the upwork mail for the first time in a while that i got billed for april and june automatically without any permession so i need to refund those billings and desperatly cant reach real human support.
Jul 24, 2023 02:01:59 AM by Pradeep H
Hi Hazem,
I apologize for the inconvenience you have experienced. I understand how important it is to have control over your account and billing. We would be happy to help you with this issue.
I have shared your concern with the relevant team and one of our team members will reach out to you soon to investigate this further.
Thank you,
Pradeep
Jul 26, 2023 05:57:06 AM by Carlos G
Hello everyone, as many in this thread, I had my Freelance Plus subscription auto-renewed.
Already canceled for the next month, but I really didn't want it for this month to happen, and I want to initiate the refund process, as other state is hard to get a hold on Upwork customer support, would be possible to have someone to reach me?
Thank you
Jul 26, 2023 07:27:14 AM by Dimple C
My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. please provide me my refund asap
Jul 26, 2023 08:15:28 AM by Nikola S
Hi Dimple,
Thank you for reaching out to us. I shared your request with our team and one of our agents will follow up with you via a support ticket as soon as possible.
Aug 17, 2023 07:18:00 AM by Christopher H
I have been charged $14.99 for Membership fee (Subscription Renewal Charges) and I never knew that upwork would automatically take payment.
Aug 17, 2023 09:00:13 AM by Luiggi R
Hi Christopher,
I can see that you've already raised a ticket regarding your concern; please allow 24-48 hours for the Customer Support team to contact you and assist you further.
Aug 17, 2023 12:03:16 PM by Caroline M
Sep 1, 2023 04:02:38 AM by Bayram M
Sep 1, 2023 05:12:51 AM by Luiggi R
Hi Bayram,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 12, 2023 10:33:45 AM by Jomel G
I was trying to cancel my membership 2 days before the automatic billing, but the website wouldn't let me. Not sure the exact words, but there was a message stating it's in the process of renewing membership, but it wouldn't let me click on the cancel button. I need a refund for the $14.99, cuz won't be using Upwork anymore. I can't get a hold of LIVE SUPPORT, so hopefully someone can help me here.
Oct 25, 2023 01:39:37 AM by Shreyas B
My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request? When I go my requests there is no option to create a ticket for refund. no cstomer support email, terrible service.
Please cancel my plus membershil, for which I was billed 30 minutes back. and issue a refund.
Oct 25, 2023 03:16:52 AM by Annie Jane B
Hi Shreyas,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 25, 2023 01:01:04 PM by Jomel G
Hello Annie,
I don't understand. Everyone on this thread has gotten a Moderator reply on their message the same day except me. I posted my comment on Oct 12 and have been waiting for someone to escalate my community post to a support ticket. Can you please help. If you look below, you can see me message, which is the same a majority of members here. Thanks,
Jomel
Oct 25, 2023 05:20:40 PM by Arjay M
Hi Jomel,
We saw your post in the community and immediately converted it into a support ticket to give it the attention it deserves. We sincerely apologize for not being able to get back to you sooner. Rest assured that one of our agents will be reaching out to you here with further assistance.
For future reference, A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of the Help and Support page. Thank you!
Dec 19, 2023 04:41:19 AM by Ryan M
It's ridiculous that I've had to come to this thread to request a refund. There should be a standard process for this by now considering how many people are here doing the same thing.
I was unwell when it auto-renewed and I'd like a refund on my last bill as I no longer use UpWork.
Thank you
Dec 19, 2023 05:42:34 AM by Luiggi R
Hi Ryan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 25, 2024 02:56:00 AM by Oleg S
May 10, 2024 09:08:08 AM Edited May 10, 2024 09:09:26 AM by Precious E
Hi upwork team, trust you’re doing well.
I just got charged $20 + Taxes for a plus subscription although I thought that had been canceled.
I don’t have need for the upwork freelancer plus services.
I would need to get a full refund. I haven’t used any of the connects or the plus benefits yet.
Thank you.
May 10, 2024 11:10:43 AM by Arjay M
Hi Precious,
I've escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will contact you soon with more information about the charge you're referring to and further assistance.
May 22, 2024 07:17:52 AM by Gie G
Hi, I want a refund for the automatic credit to my account for Freelance Plus.
May 22, 2024 07:49:44 AM by Nikola S
Hi Gie,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.