Retired Team Member
Hi Ambreen,
Thank you for your message. The Freelancer Plus plan includes a larger monthly allotment of Connects, membership perks, and visibility into competitor bids along with additional perks for 3 months if you sign up between May 26 - June 30th. Check out this help page for more information on the available perks with your Freelancer Plus membership.
Thank you,
Pradeep
Retiring Moderator
Hi Md,
Can you clear your browser cache and cookies and try again? If the issue persists, please share a screengrab of the error you're seeing on your end so we can better assist you.
Retiring Moderator
Thanks for following up, Md. It looks like your card-issuing bank has declined the transaction. Don't hesitate to contact your bank for more information on why the transaction was declined. In the meantime, feel free to try using a different billing method.
Once they confirm that they approve the transaction and you still get the same error message, please let us know so we can further assist you.
Also, I see that your profile picture is not a portrait of yourself. Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this article for more information on updating your profile photo.
Retired Team Member
Hi Yazir,
Thank you for reaching out to us. When you upgrade to a Freelancer Plus plan, it will cost $14.99 USD a month. That said, your plan will be billed every month on the same date. Your billing cycle date is reset the day you upgrade to a Freelancer Plus plan. For example, if you switch to the Freelancer Plus plan on July 3, your new billing cycle date will be every month on the 3rd. Your Connects will refresh monthly on that day as well.
You may want to check this help article for more information, like the perks you'll receive and detailed instructions on how to upgrade your plan.
Retired Team Member
Hi Harpreet,
Absolutely! To downgrade from Freelancer Plus to Freelancer Basic:
- Go to Settings › Memberships & Connects
- Select View or Edit Membership Plan
- Choose the Switch to Basic button on the Basic plan
Let us know if you still need further assistance.
Retired Team Member
Hi Muhammad,
At this time you cannot request to be invited to complete a skill certification. For the best chance of being invited in the future, we suggest you achieve a solid reputation, keep a complete and up-to-date profile that is not set to private, and maintain an active Upwork account in good standing. Completing a skill certification in your primary field is required before applying to our Talent Scout program.
Retired Team Member
Hi Abdullah,
Thank you for reaching out. When you purchase Freelancer Plus, you will be under a subscription hence the next month's payment will automatically be charged to your billing method.
Once you have the Freelancer Plus, you can opt into coaching inside of your Community profile. Once opted in, you will receive an invitation to connect with one of our Upwork coaches via email. Once you’ve signed up, one of our coaches will reach out to you via email.
Retired Team Member
Hi Abdullah,
Thank you for your response and confirmation. We sincerely apologize for not being able to get back to you sooner. I've shared your report with the appropriate team for further review. We'll surely keep this thread posted with updates whenever we receive a response from them. We seek your patience and utmost understanding while sorting this out for you.
Retiring Moderator
Hi Abdullah,
I checked with the team and it seems that you may not have opted into coaching from your Community Profile. Can you please go to the Freelancer Plus tab from your Community Profile Settings and ensure that you have opted into coaching from there?
