Help profile online status not working

[5862286c]

hi i am new at upwork, for some reason my profile not showing online even though i am online. this happened when i switched my wifi connection, so i switch to my previous wifi network but still its showing offline,

please watch attached screenshot. 

[AndreaG]

Hi Abu,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[5862286c]

i did but still same problem 

[PradeepH]

Hi Md Abu,

Thank you for your message. I checked and I am unable to replicate the same issue. Could you please try using a different browser? Feel free to message us if problems persist.

Thank you,

Pradeep

[5862286c]

Thank you for your message.

i did as you said but nothing happened, i also tried changing devices but same result.should i delete this account and create a new one?

[PradeepH · Accepted solution]

Hi Md Abu,

Thank you for your message. You do not have to create a new account for this issue. I'll have one of our customer support agents reach out to you directly to assist you further.

Thank you,

Pradeep

[e871b4e4]

Hi,

My Upwork profile is Public. But while using Android device, I can't see my online status and it seems I'm offline even being online.

Help me sort this out.

Thanks

Muhammad Taha

[759e32fa]

Hi Muhammad,

Thank you for reaching out to us. Setting your visibility to online via desktop will also set your visibility via mobile to online. I hope this helps!

[arsalanodesk]

I have the same issue. my profile is not showing online. Dot is grey on mobile browser and as well as on the app. Please resolve my issue. Thanks

[AndreaG]

Hi Arsalan,

Could you please try clicking on your profile picture and making sure your status is set to online there?