Solved: Re: my email is in use when it's not - Page 4

Andrea G · ‎05-07-2021

How to restore an account closed accidently?

Account username : **Edited for Community Guidelines**

Andrea G · ‎05-07-2021

Hi Chandrakant,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Goran

View solution in original post

Luiggi R · ‎05-22-2022

Hi Darren,

Thanks for bringing this to our attention. Just for clarity, if you wish to use Upwork as a freelancer and a client, you can do so from the same account, you don't need to have a separate account for each of your profiles. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to help.

~ Luiggi

Darren C · ‎05-24-2022

I already sent you a PM. Kindly check and assist me. Thank you

Giorgi E · ‎05-23-2022

hello. i have created this new account to write down my issue. i want to register with my email but it says that it's in use. when i try to log in with it i says that upwork could not recognize your email. months ago i have registered with that email but after i deleted my account. now i'd like to register again with that email

Nikola S · ‎05-23-2022

Hi Giorgi,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the email adress you are referring to? I will be sure to look into your message and assist you accordingly.

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

~ Nikola

Giorgi E · ‎05-25-2022

I messaged you. Please check inbox

Karla M · ‎05-23-2022

The problem is that it was linked to my google account. I was able to sign in with one click.

I thought I was closing only my client account but I deleted both a client and a freelancer account linked to my google account.

Can a moderator please help me get it back?

Arjay M · ‎05-23-2022

Hi Karla,

I have checked your account and I can see that you've already reached out to our team for assistance. A support ticket has been created and I suggest you continue communicating through that ticket for updates.

~ Arjay

Karla M · ‎05-25-2022

Someone reached out but I've sent her messages and she hasn't replied. It looks like the ticked above is marked "resolved". I have not reached a solution. Can you open another ticket or open that one back again?

Joanne P · ‎05-25-2022

Hi Karla,

It looks like you have sent a follow-up to the team already. Please allow them time to check and send you an update on the same ticket to assist further.

~ Joanne

Karla M · ‎05-24-2022

WIll someone help me get it back?

Annie Jane B · ‎05-24-2022

Hi there,

Please send me the details. You can send me a private message by clicking my name.

~ AJ

Lois Gayle B · ‎05-24-2022

Hi, I have the same problem here. I accidentally closed my account and can't log in again. I hope you'll help me with this. I just made this account to reach out to you guys and I promised to delete it right away once I got my account back.

Andrea G · ‎05-24-2022

Hello. I have created this email to contact support. Problem is that i have registered and then deleted account with this email: **Edited for Community Guidelines** after a year (i guess) i want to rejoin upwork with that email. but i cant sign up or sign in with it. kindly asking for a help.

Serhii B · ‎05-24-2022

Hi!
I closed my unused account some time ago and now I want to create an account from scratch with actual information. But the system doesn't allow me to reuse email from the closed account, and also I cannot log in to the previous account. How I can solve this problem?
Also, I created this new account to contact support.

Nikola S · ‎05-24-2022

Hi Serhii,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

~ Nikola

Neha K · ‎05-24-2022

I had an existing upwork account and am attempting to create a new one for use with my new agency.

I closed the old account, but I can't complete the verification process on my new account because it says my phone number is already in use.

Can someone from upwork support please help me with this issue?

Arjay M · ‎05-24-2022

Hi Neha,

I certainly understand your concern and we appreciate you reaching out to us. We can reinstate your old account but you need to close this new account to avoid violating our TOS. Please note that you're only allowed to have one Upwork account. Having a duplicate accounting is a violation of Upwork TOS. Don't worry, I'll have one of our team members reach out to you directly via support ticket to assist you further with your concern.

~ Arjay

Lois Gayle B · ‎05-24-2022

Hi, I have the same problem here. I accidentally closed my account and I can't log in again. I hope you'll help me with this. I just made this account and I promise to delete it right away once I reopen my previous closed account.

Lois Gayle B · ‎05-24-2022

Hi, I have the same problem here. I accidentally closed my account and can't log in again. I hope you'll help me with this. I just made this account to reach out to you guys and I promised to delete it right away once I got my account back.

Joanne P · ‎05-24-2022

Hi Lois Gayle,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne

Surangika R · ‎05-24-2022

Hi,

I'm kind of in a similar situtation I made an account and accidentally close it. now I can't signup or login into that account. i just created this one so i that i can cantact you. Please help

Annie Jane B · ‎05-24-2022

Hi there,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Surangika R · ‎05-25-2022

Hi

Thank you. waiting for your assistance

Fai X · ‎05-25-2022

Hello,

I am a user who wants to register for an Upwork account. After I closed my original account, I found that I couldn't sign up with the same email. The web page shows: "This email is already in use." Is there any way to solve this problem?

Thank you very much for your help, which is very important to me.

Valeria K · ‎06-01-2022

Hi Fai,

Since freelancers can only create one account on Upwork, it's not possible to sign up for another account with the same email. However, we could assist with reopening the original account and closing the new one. Let us know here or feel free to contact customer support via the Get Support button here if you need assistance with that.

~ Valeria

How Do I Reopen Closed Account