How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

Hi Huy,

I see that you were able to send Pradeep a private message regarding this. I'll be sending you a private message with more information. 

[#3]

Hi Luiggi,

I have sent you private messages with more information.

Thanks for your help.

[#4]

Hi Pradeep,

Could you check your Private Messages if you see my messages, please? I tried to send you private messages but it just shows as empty in my list.

Thanks for your help

[#5]

No matter which options I choose, despite the fact that none of the options are relevant to my specific issue, I never get an additional option to contact support. It's literally as if this platform has gone out of their way to ensure that good customers can't get a hold of anybody whatsoever. It's really frustrating.

[#6]

my account was frozen, or paused at an administrative level due to a payment issue. When I read the instructions, it says to replace the payment method and pay any outstanding invoices to fix the problem and reinstate the account however after adding a new credit card, which went through successfully there was no balance for me to pay off, and therefore it does not seem that my account is reactivating. I can't imagine why I'm not able to directly contact customer service for an account issue that directly involves backend administration, such as limiting accounts. I do not see anything in the help forum about the issue of having to pay a balance that doesn't exist.

[#7]

Hi Neil,

I'm sorry to learn about the status of your account and the inconvenience of contacting our support team for assistance. I've converted your posts into a support ticket to give your case the attention it deserves. One member will contact you on this page with more information and further assistance in resolving the issue.

[#8]

On chat with Upwork, ai chatting with me and I can't get solution from ai so how to chat with real person to solve my problem 

[#9]

Good day everyone

my account has been suspended almost 2 months ago. Still trying to recover it, writing many emails and trying hard but noone is even listening to what I write.

how is possible to recover my account?
I hope every single day that i will receive a emails with information WHY i have been suspended but still nothing. feeling frustrated..

May any admin here try to assist me with the issue?
I can send information in DM

Thank you in advance!

[#10]

Hi there,

Could you please click on my name and send me a PM with more information about the account you are referring to?

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[#11]

Yes, but once you are suspended you are not able to post in the forum or raise the ticket to support.
That is why all suspended people need to create another account just to post!

DM sent.

[#12]

Any assistance, if possible?

Thank you!

[#13]

Good morning! Does anyone have any suggestions for reopening a closed account? I deactivated my account due to being ill but I didn't realize it would completely close it. Any help is appreciated. 

[#14]

Hi there,

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

[#15]

Hi,

I have recently closed my old account and now I have plan to use my old account to start working. I have opened this new account because there was no other way to communicate with the support. Can I get some help on this? Thank you in advance.

[#16]

Hi Putri,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding reopening your account. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#17]

I have the same problem, I can't find where and how to open a ticket. Can you help?

[#18]

Hi Team,

I accidentally closed my upwork account since I was new and I'm confused with my two accounts. Can you help me reopen my original email? I have been using that email so its important for me to recover it. This is just a new account that I have created and I want to close this after I recover my original email.

Best Regards,

Aiko Mae Narvasa

[#19]

Hi Aiko,

Could you please click on my name above this post and send me a private message with more information? Thank you!

[#20]

My account was hidden or something back in 2020. Literally impossible to even log-in to my account. Says "Oops! Wrong account!" When it's not. Terrible system. Makes no sense why I can't log-in to the account at all. Tried making another account but it says, "Other account is using this phone number." Anyways, I've seen multiple forum threads with the same problem. The solutions aren't useful since I cannot access the account, there is zero way for me to contact the non-existent custumer support to reactivate my account. You'd think a website this larger would have a 24/7 live chat but they are too frugal to hire staff like that.

Very frustrating with no valid excuse for why it exists. Need my account manually reactivated and since there is no customer support, this is the only way I've found to do that.

[#21]

Hi Isaak,

We sincerely apologize for the inconvenience. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. Allow me to assist you with your concern. Could you please click on my name above this post and send me a private message with the email address associated with your original account? I will have it reviewed and assist you accordingly. Looking forward to your response.

[#22]

i want to recover my old deleted account, can anyone help to recover my account

my email was **Edited for Community Guidelines** , please help i have deleted it mistakenly then i have create newone because there is was no get paid option thats way i decided to delete my old account and create new one,but now i want my old account

[#23]

Hi Jawad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#24]

 i deleted my account a few days ago using this email, but now I would like to make a new one however I'm unable to make a new account or re-login because it's saying that I already have an account when I sign up and "that email is already attached to an account  "

[#25]

Hi Reece,

Thank you for reaching out to us. It seems like the account is active. Could you please try logging in instead of signing up? Let us know if the issue persists.

[#26]

Hi I was trying to access my account after a long time but when i try to login i get "Oops! Username is incorrect." error which is false since my account is already there. I don't know what to do to login. Can't sign up with this email either since it says that it already exists. 
This is a very annoying issue and I don't know how to solve it.
My email is **Edited for Community Guidelines**. Please help.