How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

Hello,

Today I am raising a very serious issue i.e. regarding Upwork account reopening process which is that they don't reopen an account after it is being closed.

I’ve mistakenly closed my verified account on 26th September 2023 .I have tried to reopen my closed account & received a ticket ID and have been receiving continuously this automated message from support staff saying:

Hi, Anika

Thank you for your patience while we worked on your account.

We are now ready to proceed with the final agent review. After this step, we will either confirm that your account has been successfully reopened or inform you of any eligibility issues that may arise.

To initiate the final agent review, kindly reply to this email with the reason for your request. Once we receive your response, our team will promptly proceed with the review process.

Best regards,
Upwork Support Team

I respond to the above message every single time but didn't receive a follow up mail from the support staff which is very unprofessional.

Can anybody please escalate my complaint to the higher authorities so that this issue of ghosting customer complaints can be resolved on priority basis?

The ticket ID that has been assigned to me on 26th September 2023 is #42852588

DISCLAIMER: I had to make this fake account to raise my voice in this community in the hope that my issue will get resolved on priority basis as my main account is closed and unusable. Once I get my account back I will close this fake account.

[#3]

Hi Anika,

I understand your concern, so I've immediately shared your post with our support team and created a support ticket to give your case the attention it deserves. One of our agents will contact you soon on that ticket or the email linked to the account you need assistance with. Feel free to coordinate, and they'll surely assist you accordingly.

[#4]

How do i reopen my closed account?

[#5]

Hi Angelo,

Could you please share more details about the account you want to reopen via PM? You can send me a message by clicking on my name and then on "Send a message."

[#6]

I accidentally closed my account associated with email **Edited for Community Guidelines**, kindly please reopen it please. 

[#7]

Hi Raukl,

I see that you've reached out to our support team and raised a ticket with the same concern. Please allow our team 24-48 hours, and you will get an update on your ticket here and on the email associated with the account you need assistance with once your case is thoroughly reviewed.

[#8]

I've got the same problem - I relocated to Poland and the appeal process indicates that my account "remains active (not suspended)".
Could you assist me?

[#9]

Hi Aleksei,

Thank you for reaching out. Could you please send me a PM with more information about the account you're referring to? Kindly click on my name then on "Send a message."

[#10]

I'm having a problem. Upwork terminated my account for unknown reasons. I can't see my work history, payments, or my 100% job success badge after I asked them to reopen it and regain access to my account. How can I reclaim all of this information?

[#11]

don't think you can....i had to open a new one 2-3 years back and lost 200 reviews I had on odesk and elance....and now seems that bid system is too expensive with 10 free /month you can apply to 1-2 projects and nobody notice you

[#12]

Hi Hamzah,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information about your account and how you can access it again. Please check your email or access your support tickets here.

[#13]

Hi Annie,
Thank you for providing this information. I'm mainly worried about the missing information on my profile and how I'll get it restored, because the support tickets you said above have been fixed, but this is another issue for which I have yet to generate a ticket or receive assistance from the support team.

[#14]

Hi Hamzah,

I can see that you already opened a support ticket regarding this issue. The same team should be able to assist you regarding your concern. Please allow them 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#15]

Hi. I have no way to recover my old account, as the access to my old computer that was at my former job is lost (email and secret password I can't remember) and I am now in another country. I have the possibility to confirm my identity, there is a link to the old account there is also a list of my recent projects. can you help me? Thank you

[#16]

Hi Daria,

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address for your account?

- Pradeep

[#17]

Hello Pradeep.
I'm trying to do as you asked, but it goes to the page "This profile is no longer available."

[#18]

Hi Daria,

You don't need to go to Pradeep's profile to send him a message. Just click on his name and you should be taken to his Community profile and see this button:

[#19]

Dear Upwork Team,

I require assistance with the restoration of my account. Is this the appropriate channel to address this issue?

Thank you,

Anton

[#20]

Hi Anton,

Thank you for reaching out. Could you please share more details about the account you want to restore? You can send me a PM by clicking on my name and then on "Send a message." 

[#21]

Hello Annie,

I sent two private messages to you on that day, but nothing has happened yet. I am confused because I cannot see them in my 'Private Messages.' Are there any issues that I could help fix, or should I simply wait?

Thank you.

[#22]

Hi Anton,

Arjay here stepping in for Annie Jane. I also see that you've provided the information for the account you need assistance with. I've escalated your community post to a support ticket and shared the information with our support team for further review. One of our agents will contact you soon on this page with more information and further assistance. You may also expect an update on the email associated with the account in question. 

[#23]

Dear Upwork Help,

I am Nina Vainmaster (currently Weinmeister), my Upwork account was blocked, because it was registered in Russia.But I do not live in Russia anymore, I moved to Germany years ago. 

I am a German resident (I have a German passport and I live in Dusseldorf). 

I would be very appreciated if you could recover my account here.
My email is 

**Edited for Community Guidelines**

I would be very appreciative if You could make my account active again. I am sure that email is correct.
My current account I had to create to write this message.

Thanks in advance,

Nina Weinmeister

[#24]

Hi Nina,

I can see that you were able to reach out to our support team and raise a ticket about your concern. I've submitted a follow-up to the team, and kindly expect an update on your ticket here and on the email address associated with the account you need assistance with. Don't hesitate to coordinate, and they'll surely assist you accordingly.

[#25]

I have created an Upwrok account before using my old email. It's probably years since I have not used it and must have been teh reason why no matter I tried to log in to using the old email it says it recognized but can't log in. I used a new email to set up an Upwork account but I would like to change the email I used using the same old gmail that I have been using for years. Can Anyone please help me!? I tried to reachout from support chat but I don't get any useful help from chatbot. It promised to contact me within 48 hrs but it's been over a week and I have not recevied any help.

[#26]

Can't really help but adding my reply to point out that Upwork system is broken in many ways and now emails included. I am still receiving emails to my old email I used to register here, while at the same time getting emails to the email to which I switched to. Yes, it has been several years since I changed the email, both are still in Upwork use, one without my consent since I removed it. To add to this incompetency in running data servers apparently, my old surname from before the divorce was used for Upwork for years after I changed it, as a main name for my account, about which I had no idea and found out only after I had issues with bank account (again, thanks to Upwork messed up system that mismatched names).

Conclusion, you have to attack them with support tickets constantly until they answer you in a meaningful way. It is unacceptable to have such a mess in customer's data. Upwork staff seems to be unable to even send proper answer because what they were sending me was just copy-paste nonsense from "how to use the website". Still I'm trying.