Solved: Re: Lost access to old email and account - Page 19

Andrea G · ‎01-01-2023

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

Luiggi R · ‎01-01-2023

Hi TK,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the 'Chat with Upwork' button.
Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ AJ

View solution in original post

Daniela M · ‎11-20-2023

Hello,

I was trying to log in to my old Upwork account, but I got an alert saying my account had been closed and to contact support to get it open again.

I could find no way to contact support without logging in first, which of course I cannot do since my account is closed.

I had to open a new account, but I still want to get my old one back. How can I go about recovering it?

Thank you

Arjay M · ‎11-20-2023

Hi Daniela,

I'm sorry to learn about the status of your account. Could you please click on my name and send me a PM with more information about the account you're referring to? I'll have that reviewed and assist you accordingly. Looking forward to your message.

~ Arjay

Daniela M · ‎11-23-2023

Hello,

I tried PMing Arjay but I haven't recived a reply. Could anyone else help me get my account back?

Arjay M · ‎11-23-2023

I did receive your message, Daniela and I'm sorry for not being able to notify you sooner.

I've converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page and the email associated with the account you need assistance with. Feel free to coordinate, and the team will surely assist you accordingly.

~ Arjay

Aniket Y · ‎11-20-2023

My Upwork account was created by my previous company and now I have left my company, They have changed the creds of my account and they are using my account for bidding purposes. I want to recover my account. Kindly help me fo same.

Arjay M · ‎11-20-2023

Hi Aniket,

I see that you've raised several support tickets about your request. Please allow our team time, and you will get an update on one of your tickets here once your account and concerns are thoroughly reviewed.

~ Arjay

Vanesa G · ‎11-21-2023

Hi all,

yesterday I tried to create a new account and closed it afterwards by mistake and now I cannot reopen it. I tried resolving the issue with the chatbot but unsuccessfuly. Can you help me with that?

Thanks in advance!

Annie Jane B · ‎11-21-2023

Hi Vanesa,

Could you please share more information about the original account? You can send me a PM by clicking on my name and then on "Send a message."

~ AJ

Sai Sharad Raj P · ‎11-22-2023

Hello,

I am posting this on behalf of someone else (since they have trouble logging into Upwork).

They had previously created an account but closed it a year ago. Now on trying to create a new account, a message of "This email is already in use" appears. At the same time, the login page also turns up the message "Oops! Username is incorrect".

I believe it's the same issue as in this post - https://community.upwork.com/t5/New-to-Upwork/Problem-with-accounts/m-p/434264

Kindly help. I can provide more identity verification in DMs.

Annie Jane B · ‎11-22-2023

Hi Sai Sharad Raj,

Could you please share more information about the original account? You can send me a PM by clicking on my name and then on "Send a message."

~ AJ

Sai Sharad Raj P · ‎11-26-2023

Hey Annie. Thanks for reaching out. I have sent you a private message, please check.

Shabraiz M · ‎12-03-2023

Hi Annie,

I have contacted you directly on several occasions but you seem to ignore my messages. I need to reopen my closed account as a matter of urgency - Please support!

Arjay M · ‎11-22-2023

Hello,

I have an account with Upwork linked to the**Edited for Community Guidelines**email address. I try to reach my account but I get a message "Your account has been blocked because we've suspended operations in Russia and Belarus."

How can I possibly get my account unblocked as I am not in either of these.

Thanks for your help.

Arjay M · ‎11-22-2023

Hi Pavel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

~ Arjay

Paula I · ‎11-30-2023

I had to open a new account to be able to send this message. I've lost acess to my email. I filed the forms with the informations, but no answer on my new email.

Please help!

Luiggi R · ‎11-30-2023

Hi Paula,

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi

Arjay M · ‎11-30-2023

Hi!
My old email was **Edited for Community Guidelines**, but since I changed my phone I had so
much trouble accessing the account.
I opened another gmail account and tried to add it to the upwork account.

I had this request, but after I changed the password and tried to log in
again, my password was not working.
https://support.upwork.com/hc/requests/44156488
What can I do?

Arjay M · ‎11-30-2023

Hi Paula,

I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon on that ticket and your email to assist

~ Arjay

Shabraiz M · ‎11-30-2023

Hi Upwork,

I recently closed my business account. I don't really want to be useing my personal account for business. Can you please re-instate my work account as a matter of priority. I have contacted Upwork several times but they have failed to respond. The email address for my business account is no longer in use.

Best Regards,

Arjay M · ‎11-30-2023

Hi Shabraiz,

We certainly understand your situation and concerns. Could you please click on my name and send me a PM with more information about the account you're referring to? I'll have that reviewed and assist you accordingly.

Looking forward to your message.

~ Arjay

Shabraiz M · ‎12-04-2023

Hi All,

I'm becoming increasingly with Upwork and the moderators. I have sent several direct messages to these so called moderators as they have failed to escalate my case. I am unable to reopen my account and have waited weeks for them to respond. Really bad customer service - How many direct messages do you need with my details?

Annie Jane B · ‎12-04-2023

Hi Shabraiz,

Please check your inbox. I have responded to your PM.

~ AJ

Shujaat Ali K · ‎12-04-2023

Hi Team,

I created a casual profile a whle back and now I wanted to create a proper one using my CV etc. I used my professional email when I created the account first. I closed that account and started fresh. I couldnt reuse my professional email as system wouldnt allow me (emal already exists).

So i created an account using my private email, now I want to change my new account's email to my professional one. How do I do that?

Thanks

Annie Jane B · ‎12-04-2023

Hi Shujaat Ali,

Could you please share the email address you're referring to via PM? You can send me a PM by clicking on my name and then on "Send a message."

~ AJ

Shujaat Ali K · ‎12-04-2023

Hi, Thanks for your prompt response. I can't really see ay option 'Send a message'

How Do I Reopen Closed Account