How do I chat or talk to a real human for upwork support?

[chandrika_udaya]

Spent a good amount of time on this. Its now close to impossible to get a person to chat or talk to on Upwork. Anyone else experiencing the same? Any workaround to get through this?

[19184f7b]

Here, I'am 😅

[ArjayM]

Hi Udaya Chandrika,

I see that you were able to reach out to our support team and raise several support tickets. Please allow our team time to review further, and we encourage you to keep coordinating with the team through a single active ticket on this page so that they can assist you more efficiently. 

We'd appreciate your patience and understanding while we sort this out for you.

[chandrika_udaya]

Thanks for your response Arjay. 

That does not fully answer my question though. Why am I not able to reach via chat and talk to an agent in real time? Yes I am able to reach out via email but is the chat option done for good now for all upwork users?