Solved: How to Delete Account - Page 12

b7a6f146 · ‎11-11-2021

AveryO · ‎11-11-2021

Hi Arya,

If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page

complete and close any active contracts and don't have any available or pending balance.Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.

As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Avery

View solution in original post

af271c2a · ‎12-02-2022

Hi I want to close my profile but I'm unable to as I get this error message:

Thank you for using Upwork.

At this time we are unable to close your account. Please call our concierge team at 1-xxx-xxx-xxxx, select option 3, and we will help you close your account.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address.

All my jobs, proposals, etc. have been closed. Thanks!

williamtcooper · ‎12-02-2022

Hey Victoria, agreed that your Profile is still online. Please follow the above instructions listed and call the Upwork number. Have a great day!

ArjayM · ‎12-02-2022

Hi Victoria,

I'm really sorry to hear that you wish to close your account and that you're having difficulties processing it. I have shared your report with the team and one of the members will be assisting you further via a support ticket. Please allow them time to review your case and you should be getting an update on this page with your ticket once done.

~ Arjay

bf94758c · ‎12-03-2022

Hello. I need to close my account but there is one proposal in my account that cannot be withdrawn. It says" This job has been removed from Upwork, so we are no longer able to retrieve your proposal". Can u help me out?

PradeepH · ‎12-04-2022

Hi Ravindu,

Thank you for your message. Your account has been closed as requested by you.

Thank you,

Pradeep

4bae4223 · ‎12-12-2022

When I want to close my account I get the following message and when I see this message, I understand how I made the right decision to close the account.

Thank you for using Upwork.
At this time we are unable to close your account. Please call our concierge team at 1-xxx-xxx-xxxx, select option 3, and we will help you close your account.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address.

You don't even have such a right legally, but I don't have time to deal with this since I don't live in the USA. If you do not close an account without a phone, you should not open an account without a phone. Why do I have to call you, what a farce!

What do i do now to close the account??

______________________________________________________
Fullstack(BE Heavy) Developer and Database Expert

PradeepH · ‎12-12-2022

Hi Gurkan,

Thank you for your message. Your account has been closed as requested by you.

Thank you,

Pradeep

77e2b893 · ‎12-20-2022

Hi! I want to delete my account please.

NikolaS · ‎12-20-2022

Hi Samonielly,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

6faf61d6 · ‎12-12-2022

Can you please help me delete and close my account permanently.

NikolaS · ‎12-12-2022

Hi Srikanth,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

1300ab65 · ‎12-14-2022

I have no active contract and I want to close my account. I kept getting the message "Thank you for using Upwork.
At this time we are unable to close your account. Please call our concierge team at 1-866-xxx-xxxx, select option 3, and we will help you close your account." but I don't live in the US and I shouldn't have to make an international call just for this. Can anyone help?

759e32fa · ‎12-14-2022

Hi Mandy,

Thank you for reaching out to us. In general, you only need to go here and click on "Close my account" in order to close your account. You can cehck this article for more information.

Please let us know if you need further assistance.

~ AJ

2276aa87 · ‎12-25-2022

Thank you for using Upwork.
At this time we are unable to close your account. Please call our concierge team at 1-866-xxx-xxxx, select option 3, and we will help you close your account.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address.

759e32fa · ‎12-25-2022

Hi Bereket,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket thread should you have further questions or concerns. You can access your support tickets here.

~ AJ

02d49baf · ‎12-29-2022

At this time we are unable to close your account. Please call our concierge team at 1-xxx-xxx-xxxx, select option 3, and we will help you close your account.
Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address.

Need support to close my account.

ArjayM · ‎12-29-2022

Hi MD Safique,

I'm sorry to learn that you want to close your account. I can see that you've been coordinating with one of our support team members about this concern and several support tickets have been raised here. This has been raised to the appropriate team for further review and please don't hesitate to update your ticket if you have questions or need further assistance.

~ Arjay

e8bbc52a · ‎01-03-2023

While I'm trying to delete my account, I'm getting this weird message-

"At this time we are unable to close your account. Please call our concierge team at 1-866-xxx-xxxx, select option 3, and we will help you close your account."

Please help me to close my account.

fayyazgee11 · ‎01-03-2023

https://support.upwork.com/hc/en-us/articles/211067588-Close-My-Account

Follow this link! DO step by step everything and you can easily get rid of what you are facing

759e32fa · ‎01-03-2023

Hi Parmanand,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

e8bbc52a · ‎01-08-2023

Hey, i have withdrawn all active proposals, but still not able to close my account. The ticket has been marked solved but the issue is still as before.

LuiggiR · ‎01-08-2023

Hi Parmanand,

Your account has been closed as per your request.

~ Luiggi

a7b4a5a8 · ‎01-12-2023

Please delete my account.

Why do you make it so hard for users to delete their accounts? Why can't you just simply let your users decide? The subpage that should allow us to delete accounts doesn't work! Thanks

prestonhunter · ‎01-12-2023

Just set your status to unavailable and stop using your account.

How would "deleting" your account benefit you?

ArjayM · ‎01-12-2023

Hi Oskar,

I'm sorry to learn that you wish to delete your account but we totally respect your decision. I have closed your account as you requested. Thank you for using Upwork!

~ Arjay

innesccc · ‎01-16-2023

I want to close my account

759e32fa · ‎01-16-2023

Hi Innes,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

c15ade08 · ‎01-23-2023

"At this time we are unable to close your account. Please call our concierge team at **Edited for Community Guidelines**, select option 3, and we will help you close your account."

Please resolve this issue. i want to close my account ASAP

PradeepH · ‎01-23-2023

Hi Muhammad,

I see that your account is already closed now.

Thank you,

Pradeep

e357faa7 · ‎01-24-2023

Can someone please help me with deleting my account?

I don't have an option under Contact info to delete my account.

Thank you,

Maria

df602768 · ‎01-24-2023

Just wondering, why would you want to leave Upwork?

759e32fa · ‎01-24-2023

Hi Maria,

Thank you for reaching out. It should be on the lower right corner of the box under "Account." Could you please check again?

~ AJ

385c3c10 · ‎01-28-2023

I WANT TO DELETE MY ACCOUNT

759e32fa · ‎01-28-2023

Hi Eslane,

Thank you for reaching out. It looks like your account has been deleted already. Feel free to reach out if you need further assistance.

~ AJ

c9a4cc8d · ‎01-29-2023

**Edited for Community Guidelines**

kochubei_valeria · ‎01-29-2023

Hi Yaoyuan,

Are you trying to close your account? Please make sure you withdraw any active proposals and decline any active invites before you try closing your account. Let us know if you're still experiencing issues after that.

~ Valeria

c9a4cc8d · ‎01-29-2023

I'd like to know that This proposal, which says "This job has been removed from Upwork, so we are no longer able to retrieve your proposal." How do I remove it from my active proposal list that I can't open and therefore can't withdraw

LuiggiR · ‎01-29-2023

Hi Yaoyuan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

4be04923 · ‎01-31-2023

Please help me delete my account. I tried to delete my account but getting the message to contact support team. Thank you

759e32fa · ‎01-31-2023

Hi Jagada,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ