Apr 12, 2022 11:29:43 PM by Serhan K
Solved! Go to Solution.
Jun 30, 2022 11:13:02 AM by Nikola S
Hi All,
I would like to let you know that our engineers were able to isolate the issue and it is now resolved. You should now receive your free monthly Connects at the beginning of each billing cycle. We will be closing this thread but feel free to let us know in Community if you need further assistance.
We appreciate your patience,
Apr 24, 2022 02:47:03 AM by Pradeep H
Hi Kim,
Thank you for your message. I see that your billing cycle starts on the 24th of every month. Please allow 24-48 hours for free Connects to be credited to your Upwork account.
Thank you,
Pradeep
Apr 27, 2022 10:34:38 AM by Delwar H
My monthly connects haven't been allocated as well (due 23rd April), would you please help?
Apr 27, 2022 05:25:37 AM by KIM ANH T
Thank you for answer my question but after 24-48 hours my account still don't receive any free connects. So can you check again for me please?
Apr 27, 2022 07:39:52 AM by Pradeep H
Hi Kim and Tom,
Thank you for your message. I will have our support team reach out to you for further assistance.
Thank you,
Pradeep
Apr 27, 2022 06:21:29 AM by Tom U
I also did not receive free connects this month. Has Upwork changed its mind on this?
Apr 26, 2022 05:56:04 AM by Usman A
Hello, my billing cycle ended on April 22, and yet still it is not renewed and I didn't get any new connects either. How to resolve this?
Apr 26, 2022 05:58:10 AM by Ashoo S
Hello,
I did not get my monthly 10 free connects till now. it was due on 25 april 2022
Thanks.
Apr 26, 2022 07:07:03 AM by Andrea G
Hi Ashoo,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 26, 2022 06:19:21 AM by Muhammad Fahad Q
Hi There!
I wanted to ask that I have not been awarded the 10 free monthly connects what would be the reason for it.
Apr 26, 2022 08:31:17 AM Edited May 5, 2022 08:29:38 AM by Valeria K
Hi Muhammad and others,
Thanks for bringing this to our attention. The team has confirmed this is a known issue and they are currently investigating. We'll update you here as soon as we have more information.
May 9, 2022 02:45:55 AM by Sayed M
Hi,
I noticed, I didn't get monthly free 10 connects till now for this month(May 2022). I don't know what the reason.
May 9, 2022 05:43:20 AM by Pradeep H
Hi Sayed,
Thank you for your message. I will have our support team contact you for further assistance.
Thank you,
Pradeep
May 28, 2022 04:15:09 AM by Annie Jane B
Hi Lorraine,
Thank you for reaching out to us. Yes, you can earn free Connects in several ways:
Please check this help article to learn more about this.
Apr 28, 2022 04:30:03 AM by Alexandr V
Hi! I bought Plus Membership.
Current Billing Cycle is Mar 25, 2022 — Apr 24, 2022. But it looks like like it was not paid this month, because I didn't get new 80 connects.
Apr 26, 2022 06:41:20 AM by Ashoo S
Has there been a change in rules?
The last “Monthly Connects renewal” was done on March 25, 2022.
Before that, “Monthly Connects renewal” was done on February 25, 2022.
Apr 26, 2022 07:03:09 AM by Andrea G
Hi Usman,
One of our agents will reach out to you via support ticket in order to assist you with this.
May 9, 2022 07:30:23 AM by Ovie O
Hello,
I am yet to get my monthly free connects for April and May. Can I get help?
Apr 26, 2022 07:24:20 AM by Aditya D
Hi there,
I'm trying to upgrade my membership but I'm getting the following error from past 1-2 day >>
Apr 26, 2022 10:17:31 AM by Delwar H
My monthly connects haven't been allocated as well, would you please help?
Apr 28, 2022 09:22:10 AM by Delwar H
My monthly connect hasn't been allocated, would you please help?
Apr 28, 2022 09:35:45 AM by Mohammed B
Hi,
I didn't receive monthly connects for this month, is it normal?
Apr 28, 2022 01:01:06 PM by Mohammed B
Hi,
I didn't receive monthly connects for this month, is it normal?
Apr 28, 2022 02:53:52 PM by Arjay M
Hi Mohammed,
We appreciate you reaching out to us. The team has confirmed this is a known issue and they are currently investigating. We'll keep you posted for further information and updates.
Apr 29, 2022 11:12:59 PM by Md Abu Jafor K
Hello anyone please help me I am a Newbie freelancer in Upwork
I'm a free member of Upwork and my Current Billing Cycle is from Mar 25, 2022 — to Apr 24, 2022.
but i didn't get my monthly free 10 connect yet
Apr 29, 2022 11:05:58 PM by Md Abu Jafor K
Hello, I'm a free member of Upwork and my Current Billing Cycle is from Mar 25, 2022 — to Apr 24, 2022.
but i didn't get my monthly free 10 connect yet.
Apr 30, 2022 12:57:13 AM by Annie Jane B
Hi Md Abu,
Thankyou for reaching out to us. Our team has confirmed that this is a known issue and we're currently investigating it. Kindly check back on this thread for further information and updates.
May 2, 2022 03:24:41 AM by Zahid A
I didn't received 10 free connects in the month of April. My renewal cycle is 26th of every month.
May 3, 2022 11:26:11 AM by Mohammed B
Hi Nikola,
I didn't receive 10 free connects in the month of April too. My renewal cycle is 26th of every month.
May 3, 2022 08:47:44 AM Edited May 3, 2022 08:48:48 AM by Anika T
Hello y'all. Hope you're having a good day.
So I switched to Freelancer plus 2 months back. My current billing cycle is April 2nd to May 1st. Can anyone tell me when can I expect a renewal and get the 80 connects?
I think last time it was done either on the 1st or 3rd of the month if I'm not wrong. This time there is no renewal yet. Can anyone confirm when to expect the renewal?
Thank you for your time!