I have an issue as the platform cannot processed the transaction between and my freelancer.

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Hi Andrea,

I have an issue as the platform cannot processed the transaction between and my freelancer. The freelancer should be getting her payment since last 1-2 weeks but until now the transaction is still cannot be done. I did the manual troubleshooting and also used Upwork's Chatbot but yield no effective result so far. Please do reach out to me immediately as this is very troublesome to both our company and freelancer.

Regards,

Panya.

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Hi Panya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.