Mar 18, 2023 12:47:41 AM by Gulraiz A
The same video is perfectly working with members profile but I can't upload it to agency profile. I am attatching a SS of the respective issue.
Mar 18, 2023 08:58:50 AM by Annie Jane B
Hi Gulraiz,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Mar 26, 2023 09:40:14 PM by Gulraiz A
Hi upwork community,
The support ticket has been closed so I can't reply them. That's why I am sending this here. I have compiled my answers for all the queries they have asked.
-a screenshot of the entire page showing the error you received in uploading the portfolio video, page link and timestamp
https://www.upwork.com/ag/dzinemedia/
-Please copy this link to your browser, http://www.supportdetails.net/ take a screenshot of the result and share it here
SS attatched
-Are you getting the same issue using other browsers/Incognito?
Yes
-share a member's profile link where the same video was uploaded:
https://www.upwork.com/freelancers/~01374520f5bf7360ce/
Please look into this matter and resolve this issue as soon as possible.
Mar 27, 2023 12:29:37 AM by Pradeep H
Hi Gulraiz,
Thank you for your message. You can re-open a closed ticket by responding to the email notification for the support ticket sent to your registered email address. Search for the email notification for the related support ticket in the inbox or junk box of your registered email address and hit the reply button after typing your response. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep