I have not been on Upwork in weeks and today I got charged for no apparent reason.

[d6ca5c86]

I recently received a random charge from Upwork and there has been no explaination for this. Upwork usually sends an email explaining a charge but this time there is none. I had a convesation with the support chatbot and it could not help me but there is no direct way to contact support, additionally email support is unreliable. I already checked my transaction history and there is nothing that relates to this charge. 

[NikolaS]

Hi Sithe, 

Thank you for reaching out to us. I am sorry for the inconvenience you experienced with contracting support. Could you please click on my name and send me a PM with more information about the charge you are referring to? I will be sure to look into your report and escalate it accordingly.

[d6ca5c86]

Hi Nikolas,

I clicked on your profile and there is no option to send a pm. I clicked further on "View Profile" and I received an error. I also went to your reply and clicked the 3 dots and there is no option for a pm. 

[NikolaS · Accepted solution]

Thank you for following up, Sithe.

Could you please try once more to click on my name and send me a PM? You should now be able to see the Send a message button on the left side. Here is a screenshot for reference.