I paid Escrow but do not have a contract to send to my freelancer.,So,where is my money now?

[f1668e84]

I paid Escrow to start a contract with my freelancer.Money is deducted from my card.Sudden error codes show up for a while. The Upworks system sent me a receipt for the full amount received. A message was sent to me saying that the contract was canceled. then nothing more than that

So, where is my money now? 

[NikolaS]

Hi Nattapong,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[f1668e84]

Hello Nikola,

I have not received any communication from you. No support ticket. I'm worried since I can't get in touch with any of the people at your side right now.Meanwhile, Bot is powerless.