Mar 24, 2022 08:00:11 AM Edited Apr 12, 2022 07:55:53 PM by Andrea G
I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?
Solved! Go to Solution.
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
Dec 10, 2022 01:50:04 PM by Hasna H
Hi Andrea,
I have problem with changing my profile picture. I am a muslim woman and I wear a niqab (veil) to cover my face due to religious obligations. I have tried to upload my picture with niqab as my profile picture but Upwork did not let me change it. I also have sent a ticket to Get Support but no reply so far.
Today I saw :exclamation_mark:️After review, we have determined that your profile picture does not meet Upwork requirements. Update your photo.
I immediately uploaded my photo, but Upwork has not approved it either. My profile picture still shows my logo as my profile picture. Then I received an email asking me to update my profile picture. What shall I do now?
FYI, my contract has started and I have been working. My husband and I work for a company in China through Upwork.
Please assist me in this regard.
Thank you.
~Hasna
Dec 10, 2022 02:15:25 PM by Luiggi R
Hi Hasna,
I would be happy to help. I checked and you should now be able to upload a profile photo with the veil. Could you please try again to upload your profile photo with the veil and let us know if you experience any issues?
Dec 10, 2022 09:16:54 PM by Pradeep H
Hi Hasna
Thank you for your message. Our team is reviewing your ID and will update your account within 1-3 business days.
Thank you,
Pradeep
Dec 10, 2022 11:23:40 PM by Hasna H
Hi Pradeep,
Thank you for your reply.
For your information, I have verified my identity since December 7 and I have been waiting to get ID: Verified badge on my profile.
~Hasna
Dec 11, 2022 07:35:08 PM by Pradeep H
Hi Hasna,
Thank you for your message. I checked your account and I am pleased to inform you that your account is verified now.
Thank you,
Pradeep
Dec 12, 2022 12:18:15 PM by Hasna H
May 12, 2024 03:40:13 AM by Bisma S
Hi Pradeep, I have the same issue please solve this as early as possible for me too.
May 12, 2024 04:16:55 AM by Luiggi R
Hi Bisma,
Mar 10, 2023 02:55:49 PM by Naila Y
Hi there, I also want to upload a profile picture with a veil. But I am unable to do so.
Mar 10, 2023 04:07:13 PM by Arjay M
Hi Naila,
I certainly understand your concern and we appreciate you reaching out here in the Community for your request. You should now be able to upload a profile photo with a veil. Could you please try uploading your preferred profile photo? Let us know if you still need further assistance.
Feb 1, 2024 12:44:21 AM by Iqra E
Hi, there seems to be a problem with the bot it is not giving me the option of additional help.
I am an islamic girl i didn't knew about religious exemption so i had to upload my picture with an uncovered face.But now can you add religious exemption to my id so i can upload a picture with a veil?
regards,
Iqra Ejaz
Feb 1, 2024 03:38:38 AM by Pradeep H
Hi Iqra,
I've applied this exemption to your account as per your request. Could you please try uploading your profile picture with a veil now?
- Pradeep
Mar 25, 2024 10:51:28 PM Edited Mar 25, 2024 10:51:51 PM by Wazeera S
Hi Andrea,
I am faced with the same issue. Can you resolve this for me?
Thank you.
Mar 26, 2024 01:34:30 AM by Pradeep H
Hi Wazeera,
Please try updating your profile photo now and let us know if you face any challenges.
- Pradeep
Apr 12, 2024 12:45:20 AM by Hiba H
Hi, community,
Please help me.
My profile is in hijab because it is my religious duty, but Upwork needed my selfie and I did it after some time they rejected it and said "Your profile picture doesn't meet Upwork requirements".
Please can anyone apply for the exemption in my Upwork profile? so I can approvapprovecount ASÀP.
Best,
Hiba
Apr 12, 2024 03:24:42 AM by Pradeep H
Hi Hiba,
Thank you for your message. Could you please try uploading your real photo with Hijab now? Feel free to message us if you need further assistance.
- Pradeep
Apr 12, 2024 02:55:57 PM by Hiba H
Hi Pradeep,
Thanks for your quick response.
Upwork needs my verification again. For this verification, do I need to take my selfie in hijab or without hijab?
And I have one more question. My name on my national ID is only "Hiba" but as Upworks needs a freelancer's second name so I put my father's name in the second name because I always use my father/guardian's name as my second name like "Hiba Yaqoob". Please help me! on this.
Hiba Yaqoob
Apr 30, 2022 08:24:14 AM by Hira I
Due to religious obligations, i want to upload a profile picture with a veil. But i'm unable to do so. How can i put my picture with a veil on upwork?
Apr 30, 2022 12:23:18 PM by Nikola S
Hi Hira,
Thank you for reaching out to us. I shared your request with our team and your profile picture with veil is now approved. Could you please clarify if you need further assistance?
May 29, 2022 09:00:57 AM by Arisha K
Hi there, due to religious obligations, I want to upload a profile picture with a veil. But I am unable to do so. How can I put my picture with a veil on Upwork?
May 29, 2022 10:27:44 AM by Andrea G
Hi Arisha,
Could you please try uploading your picture with a veil now?
Jun 10, 2022 03:19:02 AM by Hadiya J
Hi,
This is Hadiya Javed, I joined upwork in 2021 and got my ID verified after uploading my profile picture. Now I wear veil and I tried t to update my picture with a veil, but it got rejected. Is there a way I can put a picture in veil?
Thanks.
Jun 10, 2022 05:34:39 AM by Andrea G
Hi Hadiya,
Could you please try uploading your picture one more time?
Jun 19, 2022 01:43:44 AM by Hira W
Hi, I need help.
Due to religious obligations, I want to use my veiled profile picture on my Upwork account but that is not uploading. Recently, I got to know that Upwork allows veiled profile pictures but I am still struggling with the same issue. I had created my account in 2020 but since then didn't use it because of this hindrance. I have hidden my profile due to the inability to upload my veiled profile picture so could never bid on any project even though my profile is almost complete. Please help me solve this problem. Thanks
Jun 19, 2022 05:18:22 AM by Annie Jane B
Hi Hira,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Jun 19, 2022 08:41:13 AM by Hira W
I am a Muslim so cannot upload a profile picture which shows my face as I cover my face with a veil. Please help me regarding that.
Jun 19, 2022 09:34:59 AM by Andrea G
Hi Hira,
We'll be happy to provide an exemption for this. Could you please try uploading your profile picture one more time?
Jun 19, 2022 11:38:28 PM by Maliha A
Hi,
I have my own picture set as a profile picture with my face covered (due to my religious beliefs). During ID verification, I got a notification that my profile picture doesn't match the selfie and asked to update the profile picture according to Upwork's policies. Please help me in this regard to complete ID verification process successfully.
Jun 20, 2022 01:04:47 AM by Pradeep H
Hi Maliha,
Thank you for your message. Could you please try uploading your photo now?
Thank you,
Pradeep
Jun 20, 2022 01:10:28 AM by Maliha A
It has been resolved and my ID is now verified. Thank you for the assistance, Mr. Pradeep.
Jun 20, 2022 02:44:10 AM by Pradeep H
Glad to hear that, Maliha. Feel free to reach us if you need any other assistance.
Thank you,
Pradeep
Aug 12, 2022 12:47:46 PM by Yusra Idrees P
Hey, i want to havw religious exemption for my profile picture before my account gets suspended. Kindly help
Jul 14, 2022 08:03:17 AM Edited Jul 14, 2022 08:03:42 AM by Saloua B
Hi,
I have recently joined the Upwork community, but without putting a profile picture showing my face (I only put a logo). For personal reasons, I do not wish to share my picture online.
In the meantime I have worked for a client and have completed the contract. I have received a notification letting me know that I should verify my identity, which I did. However, I have received a message telling me that I have to update my profile picture and that, "Until this is fixed, your profile and/or proposals may not be visible to some clients, and you may not be able to complete identity verification.".
Sadly, I will I thus leave Upwork -which is a shame because I find it useful. My question is will I get paid for the contract I have worked for? I should receive 180$.
Best,
Saloua
Jul 14, 2022 08:33:11 AM by Martina P
But you knew it was a requirement by upwork that you upload a picture of yourself. You should not have used it if you are unwilling to abide by the rules. I don't think you will be able to access the payment since your account will be suspended if you don't do the verification.