I wear a veil, how do I upload my profile picture with it on?

[c6c7a244]

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

[ArjayM]

Hi There,

To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients.

However, If you would like to request a religious exemption for using a profile picture, that can be requested and considered. We highly suggest you check this help article to learn more about essential items in building your profile and here for tips for a perfect profile picture. Let us know if you need further assistance.

[65526ea1]

Greetings,

I would like to request a religious exemption for using a profile picture, as i’m Muslim and can't upload my picture as I cover my face for religious reasons.

What should i do?

[759e32fa]

Hi Ruba,

Thank you for reaching out to us. We have added a religious exemption to your profile. You can try again and you should now be able to upload a profile photo that covers your face. Let us know if you need further assistance.

[d9565d7b]

>>

[0cfae7bf]

Hello,

I cover my face using a face veil for religious reasons. Currently, my verification has been rejected and I'm being asked to submit it again. I find it distressing that my profile picture is not being approved, even though I have uploaded my ID card scan and taken the selfie check. Please fix my issue ASAP.

Thank you beforehand,

Mehnaz Fareed!

[759e32fa]

Hi Mehnaz,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[b2bb3253]

Hey, 

I have uploaded a picture in veil and need a religious exemption for it. what's the way around for that?

[ArjayM]

Hi Fatima,

We certainly understand your concern and thank you for reaching out to us here for assistance. I've added a religious exemption to your profile as requested. Looks like you're all set! Let us know if you have questions or need further assistance.

[b2bb3253]

Thank you so much!

[2a99265c]

I want to update my Profile photo to start work but cant upload it because i am a Muslim girl who covers her face for public. Please allow me to continue with a veil photo. Thank You

[f6ef693e]

Hey, so I cover my face due to religious beliefs and because of that I can't upload my picture. I wanted to know how should I complete my profile without it.

Kind regards 

[3498d47d]

guide me on how could I upload my profile photo in the veil. because I want to work and I need it but due to religious reasons for the photo, it prevents me. Thanks in advance.

[4192adb0]

Hi, I have a profile picture with veil for religious reasons but my profile is not being verified. Can this issuebe resolved?

[759e32fa]

Hi Yumna,

Thank you for reaching out to us. We have added a religious exemption to your profile. You can try again and you should now be able to upload a profile photo that covers your face. Let us know if you need further assistance.

[8b6a0161]

I have a problem with changing my profile picture. I am a muslMusliman and I wear a niqab (veil) to cover my face due to religious obligations. I have tried to upload my picture with niqab as my profile picture but Upwork did not let me change it. I have also sent a ticket to Get Support but have received no reply.

Today I saw :exclamation_mark:️After review, we have determined that your profile picture does not meet Upwork requirements. Update your photo.

Please Upwork help me to verify my profile with religious value

[eff2a650]

Hello, I am new at this platform. I am creating my upwork profile but im unable to complete it because of the profile photo. I don't want to upload my full face photo and thereby need a religious exemption. please help me out. how can i put a photo with veil/niqb on my face?

[LuiggiR]

Hi Fouzia,

Thank you for reaching out. I've applied the exemption to your account, and you should now be able to update your profile photo.

[eff2a650]

hello

I still cannot upload my profile picture. It shows that only images can be selcted.

[PradeepH]

Hi Fouzia,

I can confirm that Luiggi has already applied an exemption on your Upwork profile to upload a photo with a veil/niqab. Could you please try again after refreshing your page or clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[e188c67f]

 Hello. How do I get my profile verified without having to upload a picture revealing my face? I wear a veil for religious reasons and would like an examption.

[LuiggiR]

Hi Amna,

Thanks for reaching out. An exemption has been applied to your account so you can upload your picture. Can you try uploading your picture again? Don't hesitate to let us know if you need further assistance.

[9e28d61c]

Hi, I upload a picture on Upwork in a veil and also proceed with all steps to verify my account e.g. ID doc and actual face visualization yesterday but today I get an email to update my picture. I can't upload a picture of myself because of religious purposes. I also contacted the support but I only have left with one day for my verification. I don't want my account to be on hold. I would love it if someone could help me. Thanks.

[LuiggiR]

Hi Seema,

Thanks for reaching out regarding your profile photo. An exemption has been applied to your account, so you can upload the photo you want. Can you try doing that again? Let us know if you face any issues.

[9e28d61c]

Hi Luiggi, Thank you so much I get an email and also I can see the verification badge on my profile. Just wanted to ask that should I update my profile picture again? as I want to go with the previous one. As my ID was verified can I keep using the existing picture without changing it?

[LuiggiR]

You can keep the profile picture you currently have, Seema. If you decide to change it again, you can do so as well.

[9e28d61c]

Okay, Thank you for the support. I was really surprised about the quick response from the Upwork team and my issue was resolved within hours. Really glad to be a part of this platform.
-Seema

[dc91dad5]

I am a muslim and i need to cover my face with veil. Please help me with this

[759e32fa]

Hi Shrabonit,

Thanks for reaching out regarding your profile photo. An exemption has been applied to your account, so you can upload the photo you want. Can you please try uploading your chosen photo now? Let us know if you face any issues.

[038c98cd]

Hi,

I can't verify my profile as I haven't uploaded my face pic due to religious reasons as I carry a face veil (niqab). Can I upload a foto with face veil on?

[LuiggiR]

Hi Abroo,

Would you please try uploading your photo again now? An exemption has been applied to your profile, and you should be able to upload it.

[038c98cd]

I have been able to do it, thanks a lot!!!

Jazakallah

[bc5ffb8c]

As a Muslim girl I cant upload open face profile image or intro videos, can I wear hijab? 

I am very experienced in my job skills and I want to offer my services at upwork, I do have some clients , and I want to shift them at upwork.

Let me know , if Upwork can help.

[759e32fa]

Hi Maryam,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[d130573c]

Hi I am Anoodh Shajahan. I have been trying to upload my profile picture bit its not happening. What should i do?

[JoanneP]

Hi Anoodh,

I checked your account and saw that you already uploaded a profile photo. Are you trying to change your profile photo? Did you see any error when you tried to upload your profile photo?

[spacecarvers]

Please guide me how to upload my profile picture if i am wearing a veil due to religiuos reasons.

[d3dec87a]

I hope this message finds you well. I wanted to discuss a matter regarding the inclusion of my photo. For personal and religious reasons, I have chosen not to include my photo. I hope you can understand and respect my decision in this regard.

I appreciate your assistance and understanding on this matter.

Thank you for your attention.

[759e32fa]

Hi Mahra,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[d3dec87a]

I am unable to upload any pictures. Is there an opportunity for me to work on upwork without including a photo?

[ArjayM]

Hi Mahra,

Thank you for reaching out to us and reporting this. As a freelancer, it is necessary for you to have a profile picture, and it has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.)

Could you please share more about the issue you're experiencing when uploading a profile picture so we can assist you accordingly? In the meantime, you may want to check this help article for more details on choosing a good profile picture.