Mar 24, 2022 08:00:11 AM Edited Apr 12, 2022 07:55:53 PM by Andrea G
I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?
Solved! Go to Solution.
Mar 24, 2022 08:48:39 AM Edited Jan 13, 2024 05:30:57 AM by Pradeep H
Hi Hala,
To complete your Upwork profile and start submitting proposals, you must upload a profile portrait photo. Profile photos must be an actual picture of you. This is important for both verifying your identity and connecting with potential clients. Check out this article for A How-To Guide for Your Perfect Profile Picture.
If you would like to request a religious exemption for using a profile picture, please:
May 3, 2024 01:15:04 PM by Arjay M
Hi Maryam,
I’ve escalated your community post to a support ticket to give it the attention it deserves. One of our agents will be in touch with you soon to assist you further with your profile photo concerns.
May 8, 2024 11:01:34 AM Edited May 8, 2024 11:03:50 AM by Mawra A
I want to address the profile picture policy on Upwork, particularly for Niqabi freelancers like myself. As a Muslim woman who wears the niqab, I prefer not to show my face in my profile picture. I uploaded a picture of myself with the veil, but I received an email stating that my picture goes against the platform's policy.
Many of us choose to freelance on platforms like Upwork because it provides an opportunity to work comfortably from home. However, the requirement to display our faces without the veil creates discomfort and goes against our beliefs.
I have already completed the identity verification process and provided all necessary information to prove my identity. Despite this, I am still being asked to display my face without the veil, which I find unfair.
I've tried reaching out to support agents, but I'm consistently redirected to a chatbot, which doesn't address my concerns adequately.
I urge Upwork to reconsider its profile picture policy to accommodate diverse cultural and religious practices. Allowing Niqabi freelancers to use pictures with veils would ensure inclusivity and respect for individual choices.
I kindly request that Upwork consider allowing me to use a picture with my niqab. Thank you for considering my feedback.
May 8, 2024 11:05:58 AM by Mykola A
Dont worry, it is allowed as exception. You can use niqab at your photo. Some moderator will create support ticket for you to agree details.
May 8, 2024 08:49:10 PM by Mawra A
Thank you for your response. That's great to hear! Looking forward to the support ticket to finalize the details.
May 8, 2024 10:27:01 PM by Pradeep H
Hi Mawra,
Thank you for your message. Could you please try uploading your profile picture now?
- Pradeep
May 9, 2024 03:59:03 AM by Mawra A
Thanks PradeepH. I have uploaded it again. Hope I won't get that email again.
May 10, 2024 09:22:45 PM by Mehrina A
Hello,
How do I request a religious exemption for my profile photo? I prefer to not show my face, but my selected photo was declined. The bot says to submit a support ticket, but I can't find a way to submit such a thing anywhere. There is no green 'Get support' button on the help page, so I don't know where to go
I'd appreciate any assistance with this. Thank you!
May 11, 2024 12:39:07 AM by Joanne P
Hi Mehrina,
Could you please try again this time to upload your profile photo?
Mar 6, 2022 06:40:52 AM by A S
Hello.
I don't feel comfortable uploading my face online, but I uploaded one with a hoodie and sunglasses, and therefore I can't continue the process to start free-lancing.
Can anyone help me with that?
Mar 6, 2022 07:05:56 AM by Marc C
Yes, if you want to get hired, put your face online. Your chances of getting hired without a picture are very low. People already have a hard time trying to find jobs with a picture. Without it, you will most likely only find scams. and you will only waste your time and maybe loose money.
Mar 6, 2022 07:14:16 AM by Petra R
A S wrote: I uploaded one with a hoodie and sunglasses
Your profile won't be accepted that way. Your profile name also has to be your real name as it appears on your ID documents.
Mar 6, 2022 07:58:26 AM by Nikola S
Hi there,
Thank you for reaching out to us. Could you please clarify if you would like to upload your profile picture with a veil? Do you want to upload picture with the covered face for religious reasons? Feel free to share more information so that we can assist you appropriately.
Please know that your profile must represent you as an individual and that all the information in your profile including your profile photo and your name needs to be accurate, truthful, and verifiable.
Mar 6, 2022 09:08:33 AM by Nikola S
Hi there,
I checked and it looks like you closed your account just recently. Could you please let us know If you want to restore your account?
Aug 12, 2022 11:04:59 AM by Yusra Idrees P
Hey, I can't upload my profile picture of my full face due to religious purposes. Will a picture of me in a veil me accepted by upwork?
Aug 12, 2022 01:08:47 PM by Arjay M
Hi Yusra Edrees,
I certainly understand your concern and you want this resolved immediately. However, I can see that you've reached out to the right department for your concern and a support ticket has in fact been set up. Please allow our team time to review your case and we highly encourage you to communicate through the ticket moving forward so that they can assist you more efficiently.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
May 19, 2024 05:52:56 AM Edited May 19, 2024 05:56:46 AM by Faiza N
Hey there, I want to upload my profile picture with a veil because of religious reasons? Can I do it? I'm currently setting up my account and I've not completed my profile yet so I wanted to ask about the profile picture before getting any clients.
May 19, 2024 06:32:18 AM by Luiggi R
May 22, 2024 05:31:11 AM Edited May 22, 2024 05:32:15 AM by Aleilo L
I wear a veil and upwork did not verify my account,
How can I upload my profile picture with veil?
How can I get my account verify with my veiled picture?
May 22, 2024 05:56:49 AM by Luiggi R
May 22, 2024 08:37:43 AM by Aleilo L
I have upload it again, but the issue I'm now having is they're saying they can't verify my ID card, I use Nigeria National Identity Card.
How can I solve that pls
May 22, 2024 01:33:42 PM by Arjay M
Hi Aleilo,
I can also see that your submission has been rejected. The team has enabled your option to resubmit a valid or alternative Government-Issued ID.
Could you please try to resubmit the ID and once you’re done, we will get back to you, usually within 48 hours. You can read more about the process and the documents required here.
May 22, 2024 09:19:56 PM by Aleilo L
I re submitted again yesterday but when I checked back it's saying I should submit again, I don't know what the problem and this is the only government issued id card I have, pls help me
But I will try to re submit it again this morning, I hope it will be accepted.
May 22, 2024 09:18:43 PM by Aleilo L
I re submitted again yesterday but when I checked back it's saying I should submit again, I don't know what the problem and this is the only government issued id card I have, pls help me
May 28, 2024 01:58:35 AM Edited May 28, 2024 03:11:53 AM by Maryam F
Hi !
Being a Muslim, I uploaded profile picture in Veil but Upwork is not verifying it. Please verify my profile picture. i attached picture please accept it
Jun 9, 2024 04:15:12 AM by Syeda Q
Dear Upwork Support Team,
I am writing to address an issue I am experiencing with my profile picture. I received an error message indicating that my profile picture is not suitable.
As a Muslim woman, I observe the practice of wearing a niqab in accordance with my religious beliefs, which covers part of my face. I kindly request that you take this into consideration and approve my profile picture and identity verification accordingly.
Thank you for your understanding and support
Jun 10, 2024 09:20:34 AM by Luiggi R
Hi Syeda,
Jun 10, 2024 08:08:22 PM by Hamna A
Hi there,
I am a Muslim woman and i cover my face but Upwork is not acceptiong my profile picture with a veil. Please grant me religious exemtion so that i can post my picture with a veil. Thank you
Jun 10, 2024 11:59:51 PM by Joanne P
Hi Hamna,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.