I wear a veil, how do I upload my profile picture with it on?

[c6c7a244]

I wear a veil so i didn't upload my picture on my profile, instead used a cartoon. Now that i know there is no way around it and i have to put my real picture, I'm trying to change the picture and i cant. I have sent upwork my verification request already with my ID and real picture. I'm scared of they will suspend me?

[038c98cd]

I have been able to do it, thanks a lot!!!

Jazakallah

[bc5ffb8c]

As a Muslim girl I cant upload open face profile image or intro videos, can I wear hijab? 

I am very experienced in my job skills and I want to offer my services at upwork, I do have some clients , and I want to shift them at upwork.

Let me know , if Upwork can help.

[759e32fa]

Hi Maryam,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[d130573c]

Hi I am Anoodh Shajahan. I have been trying to upload my profile picture bit its not happening. What should i do?

[JoanneP]

Hi Anoodh,

I checked your account and saw that you already uploaded a profile photo. Are you trying to change your profile photo? Did you see any error when you tried to upload your profile photo?

[spacecarvers]

Please guide me how to upload my profile picture if i am wearing a veil due to religiuos reasons.

[d3dec87a]

I hope this message finds you well. I wanted to discuss a matter regarding the inclusion of my photo. For personal and religious reasons, I have chosen not to include my photo. I hope you can understand and respect my decision in this regard.

I appreciate your assistance and understanding on this matter.

Thank you for your attention.

[759e32fa]

Hi Mahra,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[d3dec87a]

I am unable to upload any pictures. Is there an opportunity for me to work on upwork without including a photo?

[ArjayM]

Hi Mahra,

Thank you for reaching out to us and reporting this. As a freelancer, it is necessary for you to have a profile picture, and it has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.)

Could you please share more about the issue you're experiencing when uploading a profile picture so we can assist you accordingly? In the meantime, you may want to check this help article for more details on choosing a good profile picture.

[62d545df]

Hi andrea! 

 I also want to upload a profile picture with a veil. But I am unable to do so.

[759e32fa]

Hi Saima,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[62d545df]

Please guide me how to upload my profile picture if i am wearing a veil due to religiuos reasons.

[NikolaS]

Hi Saima,

Thank you for reaching out to us. I checked and it looks like you were able to upload your profile photo with veil. Could you please clarify if you need further assistance?

[62d545df]

Is there any other problem i have to be face in future? For my profile
picture?

[NikolaS]

Hi Saima,

No, you should not face any issues related to your profile picture. However, If our team needs additional information they will reach out to you. 

[62d545df]

I dont wanna upload my picture on profile for being a muslim woman. please set my profile as a religious exemption .

[e188e021]

Hi Avery! I am uncomfortable uploading a profile photo due to my religion. I need your team's assistance. I need a face covering on my profile photo. Looking forward to your reply.

- Farha

[759e32fa]

Hi Farha,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[e188e021]

Can I upload my pic wearing a mask? Is it going to affect my client-reach rate? I don't want to reveal my face for religious reasons. Hope you understand. Looking forward to your reply.

[e188e021]

Hi Annie! Can I use a pic in which I am wearing a mask? Due to religious obligations I do not want to reveal my full face. Hope you understand. I have verified my ID but I am worried about the profile picture.

Looking forward to your reply!

[94e809fd]

Based on religious grounds I am not comfortable sharing it.

[759e32fa]

Hi Barakah,

You may upload a photo where your face is covered but still, a photo is required in order to complete your profile and not be subjected to any restrictions. 

I placed an exception on your account so you don't need to upload a photo that completely shows your face.

[khatune_jannat]

I already went through the verification process to verify my identity but now how do I upload my picture while keeping my veil.

[759e32fa]

Hi Khatune,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[6693774f]

Dear All.,

I am wearing veal and  want to update profile picture in veil/hijab due to religous obligation. So assest me also.

Thanks

Ghazala

[fc62fdd8]

Hello there 

I'm new to upwork,

I am in the process of completing my bio ,

im in the last step where I need to upload my profile photo .

For religious purposes I wish to upload a picture of myself with a face veil,

is that accepted?

[ArjayM]

Hi Fathima,

We understand your concern and allow me to assist you with this. I've added an exemption to your account due to religious purposes. Kindly upload a profile picture with a veil, and we'll have that reviewed. Thank you for reaching out to us here in the community. 

[73538001]

I have been trying for long, then get to know that for veiled photographs special request has to be made. I request Upwork support to kindly allow me to upload my veiled photograph for religious reasons. Would be thankful

[759e32fa]

Hi Samar,

Thank you for reaching out to us. Could you please try uploading your chosen photo now? Let us know if you face any issues.

[73538001]

Still unable to upload it, when I select the photo, it gives no option to
move forward except to close that window which means no uploading. I wonder
why that is!

[PradeepH]

Hi Samar,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Please ensure the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible. Feel free to message us if problems persist.

- Pradeep

[e4c65c05]

Hey, I am a Muslim woman who wears a veil. I have uploaded my profile picture with a veil, but Upwork is not verifying it.
Due to religious obligations, I can't upload my picture without a veil.
please help me in this regard

[PradeepH]

Hello Aqsa,

I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[e4c65c05]

Thank you for your prompt response.

It has already been 48 hours. I haven't gotten any updates on my ticket yet. Could you kindly look into that?

[759e32fa]

Hi Aqsa,

We’re currently experiencing an unusually high volume of inquiries, causing delays in our response time. Nevertheless, we want you to know that your concerns and questions remain our top priority. We’re working hard to get back to you as soon as possible.

To help us provide the best possible service, we kindly ask that you refrain from creating multiple tickets or posts about the same issue. This will enable our team to assist you more efficiently and get you the best possible outcome faster. Thank you for your patience and understanding during this time.

[c19910b4]

Hope everyone is fine, I want to use my profile photo wearing burqa for religious reasons, and shortly after uploading the profile photo a warning is showing on my profile, however I did not use burqa photo to complete all the verification process including visual verification, hope to get permission soon.

[65b11550]

Hello

In my opinion Upwork team want to interview in this case and then verify id 

[NikolaS]

Hi Nilufa,

I've applied this exemption to your account as per your request. Could you please try uploading your profile picture one more time?

[c19910b4]

Thanks, I uploaded again, I have attached my picture here, Hope there will be no more problems.

Hearty Thanks Nikola