Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Sep 2, 2022 03:02:15 PM by Arjay M
Hi Abdul,
I have checked your account and it looks like you haven't submitted your ID for the verification process yet. You can proceed by hitting "Continue" on the page you shared. I'll have one of our team members reach out to you regarding your concern about not receiving an email notification for the ID Verification. You can access your support ticket on this page.
Sep 2, 2022 04:58:47 PM by Abdul W
Hi Arjay, I hope you are doing great.
I have submitted my ID for the verification process as you can see in the screenshot that I have attached.
but it is still showing the "We're reviewing your documents and will get back to you within 1 business day."
You can see it in the attached screenshot. Please review this.
Waiting for your assistance.
Thanks
Sep 2, 2022 06:03:10 PM by Arjay M
Hi Abdul,
Thank you for your confirmation. I can see that you've been communicating with the team handling your case via a support ticket. Please continue coordinating with them through that ticket so that they can assist you accordingly and more efficiently.
Aug 30, 2022 08:49:53 PM by Muhammad I
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Sep 16, 2022 08:44:34 AM by Haris M
I am experiencing the same issue,
I've submitted my ID for verification two days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?
Sep 16, 2022 10:25:55 AM by Andrea G
Hi Haris,
You should be able to see your badge on your profile now!
Sep 17, 2022 07:17:02 AM by Tanaya B
Hi!
It has been almost 48 hours, but my ID verification has still not been completed. Whenever I open the 'Identity Verification' setting, it displays 'We're reviewing your ID, which can take up to 1 business day.' I have just signed my first contract and received the 'rising talent' badge and I do not want the delay in the verification to hamper my progress.
Can someone help me resolve this issue at the earliest?
Thank you
Sep 17, 2022 09:14:30 AM by Luiggi R
Hi Tanaya,
I've followed up with the team and can confirm that your verification process has been completed. Don't hesitate to let us know if you need further assistance.
Sep 17, 2022 09:26:30 AM by Tanaya B
Yes, I just received the verification badge. Thanks a ton, Luiggi! 🙂
Sep 20, 2022 03:17:52 AM by Naman A
Hi,
I am facing the same issue. I have submitted my ID card for identity verification. However it is taking long to get verified. Still showing this message
"We're reviewing your documents and will get back to you within 1 business day."
How long does this usually take?
Would appreciate your urgent support with this process.
Sep 20, 2022 09:03:10 AM by Annie Jane B
Hi Naman,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Sep 28, 2022 07:17:29 AM by Adrian B
Hi Moderator Annie Jane B -
I'm also having the same issue with my verification, is there any way that I can secure that my verification is being processed?
it's still stuck on "We're reviewing your documents and will get back to you within 1 business day."
I would love to hear any news about this that could help me get verified.
Sep 28, 2022 08:55:29 AM by Nikola S
Hi Adrian,
Thank you for reaching out to us. Please allow more time for our team to review your verification process. If they need any additional information they will reach out to you directly. Your verification process should be completed in the next 48 hours.
Sep 29, 2022 07:57:35 PM by Diego d
I am experiencing the same issue,
I've submitted my ID for verification two days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." How long will this take?
Oct 3, 2022 02:05:27 AM by Neelam A
Hi, I am facing the same issue, My identity has not been verified yet, please update, would appreciate an urgent response.
Oct 3, 2022 06:00:37 AM by Pradeep H
Hi Neelam,
I have followed up with the team handling your request and I am pleased to inform you that your account has been restored now.
Thank you,
Pradeep
Oct 3, 2022 10:47:49 AM by Nikola S
Hi there,
Could you please share more information about the issue you experience so that we can better assist you?
Oct 7, 2022 08:09:18 AM by Andrea G
Hi Ibrahim,
I checked and can confirm that you've had one verification request that has been successfully completed. Rest assured, there is no further action needed on your end.
Oct 13, 2022 11:07:09 AM by Jose M
Hello, I'm worried because I submited my ID eight days ago but message that my ID is on review by team still appears, also 10/14/2022 is the date when my acount will be blocked if I don't get my verify account.
Does anybody can help me? Please
Oct 13, 2022 12:26:13 PM by Arjay M
Hi Jose,
I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need anything else.
Oct 13, 2022 12:39:01 PM by Jose M
Hi Arjay,
I really appreciate your help, and I confirm, now my profile has a ID verified badge. Really thank you very much, have a nice day!
Oct 18, 2022 08:27:38 AM by Saba J
Hello there!
I am facing the same issue. I have submitted my documents a day ago but it still saying
We're reviewing your documents and will get back to you within 1 business day."
Would appreciate the urgent response.
Oct 18, 2022 09:57:39 AM by Nikola S
Hi Saba,
Thank you for reaching out to us. Please allow more time for our team to review your verification process. If they need any additional information they will reach out to you directly. Your verification process should be completed in the next 48 hours.
Oct 19, 2022 05:51:23 AM by Abdul R
Hello Nikola Still my Id is not verified I have Uploaded my Govt Issued Driving License but no update
Oct 18, 2022 06:51:05 PM by Saba J
Hello Avery,
I am facing the same issue. I have submitted my ID for verification a couple of days ago, but it still showing
We're reviewing your documents and will get back to you within 1 business day."
Would appreciate the urgent response.
Nov 6, 2022 12:19:32 PM Edited Nov 6, 2022 12:23:35 PM by DO VUONG P
Hi guys,
My verification also gets stuck over 2-3 days.
Hope that the verification team can help me!
Thank you.
Nov 6, 2022 01:09:01 PM by Luiggi R
Hi Phuc,
I can confirm that your review is still in progress. Please allow more time for the verification to complete. The relevant team will reach out to you if any additional information is needed.
Nov 6, 2022 01:16:48 PM by DO VUONG P
Thank you for your help Mr. Luiggi!
Have a nice day!
Best regards,
- Vuong Phuc
Nov 7, 2022 03:46:53 AM by Eve J
I am experiencing the same issue,
I've submitted my ID for verification a day ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?
Would appreciate urgent reponse to this, as it has been almost a week, and I can't afford to lose work.
Nov 7, 2022 04:01:25 PM Edited Nov 7, 2022 04:02:08 PM by Katarina A
Hello. I've went through verification process on Friday evening and it still says: We're reviewing your documents and will get back to you within 1 business day. When can I expect my profile to be verified? I was looking forward to getting new projects.
Nov 7, 2022 05:49:26 PM by Arjay M
Hi Katarina,
I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now Verified. You can see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.
Nov 9, 2022 06:14:12 AM by Andres G
Hello. I've gone through the verification process on Thursday afternoon and it still says: We're reviewing your documents and will get back to you within 1 -3 business days. When can I expect my profile to be verified? I was looking forward to getting new projects.
Nov 10, 2022 12:06:45 AM by Qafia M
I am facing the problem. I put my credential for verification. system response me to wait for 1 day but unfortunately, 15 days passed still I am waiting. I am not sure why my identity verification is still pending. some can help me to get rid of this problem.
Nov 10, 2022 03:08:57 AM by Pradeep H
Hi Pent,
Thank you for your message. I checked your account and noticed that the relevant team has already reached you via a support ticket to update you on the verification status. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep