Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Apr 23, 2023 05:26:00 PM by Luiggi R
Hi Patrick
I can see that your review is still in progress. We know you're eager to hear back from us, but our support teams are dealing with an unprecedented number of inquiries, causing delays in our response time. That being said, your concerns and questions are still our top priority, and we're doing everything we can to get back to you as soon as possible.
Feb 1, 2023 09:49:39 AM by Kevin Israel B
Good day! I just want to ask how long will it take for my id to be verified? I just uploaded my id and selfie yesterday
Feb 2, 2023 02:57:25 PM by Rose R
Hello,
I am having the same issue. I understand that there might be some delays in the verification process but I just do not understand why the selfie verification is taking too long for me to get feedback so I can do a workaround. The uploaded ID has all the information you'll need, my name, address and it all matches. I have been using that ID for all my transactions online for verification and have not encountered any problems. I would appreciate a more prompt feedback so that again I can do what is needed to have my account verified. I am working with a client right now and I do not want my work to get compromised in any way. I agreed about the terms of the fees and such but I hope you don't make the verification process hard on my end. Thank you, team!
Rose
Feb 2, 2023 06:55:18 PM by Arjay M
Hi Rose,
I reached out directly to the team handling the review. One of the members has reached out via email with more information about your submission and instructions on how to complete the process. Feel free to coordinate with the team if you have questions or need further assistance.
Feb 2, 2023 10:31:31 PM by Kenn Jacob B
Hello! I'm also having trouble with ID Verification and re-applied again. How long will it take to be verified? I need mine to be approved before 7th of Feb, Please I need help. Thank you.
Feb 3, 2023 01:36:50 AM by Annie Jane B
Feb 4, 2023 12:05:59 AM by Kenn Jacob B
Hello! I re-upload again my ID for verifications since the one Ine I sent was cropped out. Kindly please check it out and approve it as early as possible. I only have until 7th of Feb for verification. Thanks.
Apr 27, 2023 07:18:57 AM by Roma M
Hello,
I've submitted my ID for verification a 4 days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Thanks.
Apr 27, 2023 08:49:19 AM by Andrea G
Hi Roma,
I followed up with the team and you should be seeing the ID Verification Badge on your profile now!
Apr 28, 2023 07:10:03 AM by Abdul H
May 11, 2023 03:22:10 AM by Yusuf U
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
May 11, 2023 08:13:19 PM by Pradeep H
Hi Yusuf,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
May 25, 2023 09:25:22 PM by Lory P
May 26, 2023 12:48:29 AM by Pradeep H
Hi Lory,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Jul 11, 2023 10:01:22 PM by Amawng C
Hey Nikola S,
I uploaded my selfie to verify my ID for more than 2 days. Can someone from the Upwork team please update me on the situation? Thank you.
Jul 12, 2023 12:00:43 AM by Joanne P
Hi Amawng,
I checked, and it looks like the team reached out to you to provide more information on how you can complete the verification step. Please check this ticket and kindly follow the instruction provided.
Nov 11, 2023 01:46:32 PM by Lorent K
Hi Nikola S, The same problem is with my profile.
I have submitted the ID and its still saying :
"We're reviewing your documents and will get back to you within 1 business day."
Thank you in Advance.
Nov 11, 2023 02:53:58 PM by Luiggi R
Hi Lorent,
I can see that you submitted the required documentation yesterday. Please allow more time for the review to be completed. The team will contact you if there's anything else you need to do.
Nov 14, 2023 10:01:38 AM by Iman S
Hi Nikola,
My id not verification after 5 days and when I upload ID card and wait for verification, so after some hours show form empty and must upload again, I want to start working and I am sad.
Nov 14, 2023 02:20:48 PM by Arjay M
Hi Iman,
We understand how you want this issue with your ID resolved immediately so that you can start with projects. I can see that you've raised a ticket about your concern. Please allow our team time, and you will get an update on your ticket here once your account is thoroughly reviewed.
Nov 15, 2023 01:04:41 AM Edited Nov 15, 2023 02:27:18 AM by Nikola S
Hi Arjay,
Thanks for your response,
my request status changed to SOLVED , but my identity status not changed and my account hold yet!
**Edited for Community Guidelines**
Dec 20, 2023 11:14:43 PM by Samuel U
I have submitted my id for verification and it's up to 24hrs already. Please I need it to be reviewed as soon as possible I have an urgent job I need clients for .
Thanks .
Dec 21, 2023 01:34:23 AM by Pradeep H
Hi Samuel,
I have followed up with the team handling your account and one of our team members will review your submission as soon as possible.
- Pradeep
Dec 21, 2023 03:36:22 AM by Samuel U
Please can it be done as soon as possible really need it
Thanks
Dec 20, 2023 01:39:51 PM by Samuel U
im having the same issue and I need my profile to be verified as soon as possible need a job to be done
Jan 22, 2024 10:17:54 PM by MD Mahfuzur R
Nikola, Is there any fixed timetable for how long it takes to get verified?
Jan 22, 2024 10:47:44 PM by Annie Jane B
Hi MD Mahfuzur,
In general, it takes 24-48 hours to get verified however, due to the high volume of requests, we cannot say for sure how long it will take. Rest assured that all submissions are reviewed in the order they are received.
Nov 16, 2022 04:50:20 AM by Marc P
Hey there!
I am experiencing the same problem where it says that the verification process should take up to 1-3 business days but it has been more than that and I want to verify my account as soon as possible. Thank you for responding
Nov 16, 2022 05:58:55 PM by Annie Jane B
Hi Marc,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 17, 2022 11:44:56 PM Edited Nov 17, 2022 11:45:14 PM by Omer Faruk C
Hello,
I am also experiencing same issue. It says 11/20/2022 is last date but i am still waiting for review. Can you check it?
Thanks..
Nov 18, 2022 02:58:51 AM by Pradeep H
Hi Omer,
Thank you for your message. I am pleased to inform you that your account is verified now.
Thank you,
Pradeep
Nov 20, 2022 01:13:50 AM by Shivam K
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually
Nov 20, 2022 06:44:54 AM by Annie Jane B
Hi Shivam,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 21, 2022 02:44:11 PM by Farhan A
Hi, I have posted questions. I have also Reply on this thread to ask my questions but I get no response! I am seeing that community persons are replying to other people but why they are not replying on my question? Its strange!
Most importantly there is no live chat support, No ticket support system by upwork. I am really Disappoointed by Upwork customer support! All the way your customer is suffering. I have a questions from last 15 days and there is no way to get answer of that questions!
Nov 21, 2022 05:26:33 PM by Arjay M
Hi Farhan,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I was able to get a hold of the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. We truly appreciate your patience and understanding.
Nov 27, 2022 04:43:04 AM by Claudio N
Hi, I recently joined upwork this week and my profile is under review. However, it has been 72 hours and my profile is still under review. I hope that I can get assistance.
Thank you