Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Nov 15, 2023 08:05:09 AM Edited Nov 15, 2023 08:07:06 AM by Kartar S
Hello,
I submitted my ID and Visual verification 2-3 days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this take?
Would appreciate your urgent support.
Nov 15, 2023 10:36:01 AM by Arjay M
Hi Kartar,
We sincerely apologize for the delay with your ID verification. Kindly extend your patience while our team is working on reviewing all users' submitted IDs. You may check for updates or try to reverify your ID after 24 hours by going to Settings> Identity Verification.
Nov 15, 2023 11:27:42 AM by Amit S
Hello,
I also fetched the "Identity verification" issue. It is almost 1 week gone, and I have submitted my documents. But it still shows "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day." message.
Thanks.
Nov 15, 2023 03:36:11 PM by Arjay M
Hi Amit,
We sincerely apologize for the delay with your ID verification. Kindly extend your patience while our team is working on reviewing all users' submitted IDs. You may check for updates or try to reverify your ID after 24 hours by going to Settings> Identity Verification.
Dec 10, 2023 02:04:25 AM by Prabal S
My Identity Verification is pending from long time for Visual Verification.
I am not able to use Upwork services.
Please Verify it or let me know otherwise.
Dec 10, 2023 03:07:25 AM by Luiggi R
Hi Prabal,
I checked and can see that your verification has already been completed. Could you please refresh your Identity Verification page to confirm? Don't hesitate to let us know if you need further assistance.
Dec 18, 2023 07:14:59 AM by Esther A
My Identity Verification is pending from long time and it has been stuck at this. please i need help.
i have to verify before tomorrow so that my account will not be on hold.
i submitted my passport for verification. please i need help on this. i will be very grateful for any help rendered.
Dec 18, 2023 09:23:52 AM by Arjay M
Hi Esther,
I'm sorry if you're having difficulties verifying your ID. Please know that If the system rejects your ID, the submission is denied. Kindly consider submitting another alternate valid government-issued ID. You may refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.
I can also see that you've responded to their email and submitted a follow-up for further assistance. Kindly expect an update from one of the team members once your account is thoroughly reviewed. In the meantime, please check this help article for more information.
Dec 20, 2023 04:07:18 AM by Mustafa W
I'm facing a problem with verifying my account with id card and visual
It's took 4 days now, but there are information in the verification page thats tells the verification with id takes from 1-3 business day, and 1 business day with visual verification.
I want to add something also that there are no option for id card in Egypt, but i saw a reply from moderator that tells its okay to add the local id card so you have a team for that.
What should i do now?!!
Dec 20, 2023 12:00:18 PM by Mustafa W
I would to say that is the account is verified right now thanks :full_moon_face:
Dec 21, 2023 03:30:49 AM by Lalvikas L
Hi, I am having the same issue. Can anyone assist with my verification?
Dec 21, 2023 06:24:32 AM by Luiggi R
Hi Lalvikas,
I can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.
Dec 21, 2023 08:53:21 AM by Samuel U
Hello I am having the same issue and I need to do a job posting before the end of today this issue is more than 24hours now
Please
Dec 21, 2023 11:02:12 AM by Arjay M
Hi Samuel,
I can see that you've been coordinating with the team handling the review about the status of your ID Verification. We suggest you continue communicating with the team through this support ticket or your email so that they can assist you more efficiently.
Dec 21, 2023 11:44:31 PM by Samuel U
Good day
I have been communicating with the team and I haven't received a response from them at all.
I have complained that I need this just because it's an urgent job I need freelancers to complete
Please I need this done at least today
Thanks
Dec 22, 2023 01:38:53 AM by Pradeep H
Hi Samuel,
I am sorry to hear about the delay in responding to your support ticket. I have followed up with the team handling your account and one of our team members will respond to you as soon as possible.
- Pradeep
Dec 21, 2023 11:31:43 AM by Prabhjot K
Hello,
I have submitted my ID for Visual verification.When I check on it or want to post a job it says it may take 1 to 3 business days please Help and tell me why it is taking so long
Thanks,
Dec 21, 2023 11:34:55 AM by Prabhjot K
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you." note. How long does this usually take?
Mar 8, 2024 10:34:16 PM by Satvik A
Hi,
I am new to upwork and did my ID verification but it is taking so long and it does not say how much time will it take to review my ID are there any changes I should do
any help
Mar 8, 2024 11:41:29 PM by Joanne P
Hi Satvik,
You'll need to complete all the steps to verify your ID. After you comply with the requirements, our verification team will review them and if in case they need further information, they will reach out to you directly via a support ticket.
Apr 24, 2024 10:42:03 PM by Marie D
Hello, I am having the same issue.
It's already been 4 days and I can't apply to any job because of it.
Note that is I submitted an different ID from the country I live in as I am a member of the European union but I don't think it would be a problem or at least I was hoping to quickly having someone asking for more documents.
Can anyone assist with my verification?
Thank you.
Apr 25, 2024 12:41:54 AM by Pradeep H
Hi Marie,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.
- Pradeep
Apr 25, 2024 02:41:16 AM Edited Apr 25, 2024 03:03:17 AM by Marie D
Hi Pradeep!
Thank you for answering.
I don't really understand why it was rejected as it was a picture taken directly from the app.
Well I'll try submitting again then.
Apr 25, 2024 03:01:53 AM Edited Apr 25, 2024 03:02:32 AM by Marie D
Hi Pradeep!
My ID got rejected again.
Can I have a ticket or talked to the customer service to resolve this problem?
I think they don't like that my ID is not from France ( where I currently live) sadly I don't have ( and don't need one as a european citizen) to be here.
Thank you.
Apr 25, 2024 03:49:45 AM by Luiggi R
Hi Marie,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 25, 2024 03:10:34 AM Edited Apr 25, 2024 03:12:09 AM by Valeri C
Hi! So I changed my address and now I need to verify my identity? Or verify my address?
The page is confusing so can you please help me figure this out?
I need to be able to bid on projects and I cannot because of this.
Apr 25, 2024 03:53:23 AM by Luiggi R
Hi Valeri,
You'll see that notification when there is an inconsistency with the address you entered on your account as your profile address. I see you submitted the additional required documents for this; please allow 1-3 days for the review to be completed.
Apr 25, 2024 10:06:45 PM by Paola D
I am having the same issue! Need assistance as a client! I am trying to message my freelancer as we are in the middle of a project and am looking to hire another one for another project. Wish I could speak to someone on the phone about this too. Very frustrated.
Apr 25, 2024 11:59:41 PM by Pradeep H
Hi Paola,
I have followed up with the team handling your verification and one of our team members will reach you as soon as possible.
- Pradeep
Apr 29, 2024 03:10:57 PM Edited Apr 30, 2024 04:29:26 PM by Valeria P
Hello! I'm having this issue as well. I submitted my ID (US permanent resident card) last Tuesday, April 23rd and resubmitted it today Monday, April 29th. I'll try once again.
UPDATE: Solved, thank you!