Mar 20, 2021 01:32:15 PM by Abderrahmane S
I am trying to verify my location but can't find my country in the countries selection list!
Mar 20, 2021 03:04:31 PM by Luiggi R
Hi Abderrahmane,
I'm sorry to hear you've had trouble completing the verification. You may select the neighboring country and submit the documents. The team will reach out and let you know if there's anything else you need to do from your end.
Thank you.
Jul 13, 2021 04:05:01 AM Edited Jul 13, 2021 04:28:29 AM by Dulcelli T
HI Luiggi,
I have the same problem.
My country Curacao is not listed.
Should I do the same by choosing a neighbouring country?
PLease help. Is this still valid?
Dulcelli
Jul 13, 2021 04:08:23 AM by Goran V
Hi Dulcelii,
Feel free to select your neighbor in the country field and submit your ID. If any additional information is needed, our team will reach out to you directly with detailed instructions. Thank you.
Oct 11, 2024 01:59:04 PM by Argjend A
Hi im havong problems to verify my iD im based on Kosovo Esater Europe
Please Help.
Argjend
Oct 11, 2024 06:58:34 PM Edited Oct 11, 2024 07:06:13 PM by Ivygail J
Hello Argjend,
Could you please describe the issue you are encountering when trying to verify your identity? Please know that you may select the neighboring country and submit the documents. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review. The team will reach out and let you know if there's anything else you need to do from your end.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Oct 12, 2024 08:09:55 AM Edited Oct 12, 2024 08:12:18 AM by Argjend A
Sorry for not being clear. I'm encountering a problem with identifying myself because I'm registered as living in my neighboring country, Albania, but I actually live in Kosovo. I need a manual review process. Could you please show me how I can manually identify my profile?
Oct 12, 2024 12:17:51 PM by Luiggi R
Hi Argjend,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 30, 2023 09:00:07 AM by Zjarrta G
Hi Goran V,
I am having the same problem with my country which is Kosovo, I am choosing my neighboor country which is Albania but it isn't working. Can you help me?
Mar 30, 2023 10:02:55 AM by Andrea G
Hi Zjarrta,
Could you please share a screenshot of the error you're experiencing so we could check?
Apr 3, 2023 03:07:07 PM by Milica S
Hi there!
I see there have been similar tickets about this issue, but I decided to make a new one due to my changes in location. I wanted to change my address and upload an ID to prove that, but there is no Kosovo on the list. How can I verify my profile again with my new ID?
I've been working on this platform for over a year now, and it seems my account will be blocked if I don't re-verify it again. How can I do that when Kosovo is not on the list? I choose Albania because I didn't know what to do...
Please help, I have ongoing projects there and also paid for premium membership, I don't want to lose it.
Apr 3, 2023 05:33:35 PM by Arjay M
Hi Milica,
We appreciate you reaching out to us here in the Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Jul 30, 2023 05:10:51 PM by Arsa K
Hi Andrea, I am having the same problem with my country which is Kosovo, I am choosing my neighboor country which is Albania but it isn't working. Can you help me?
Jul 30, 2023 06:27:22 PM by Pradeep H
Hi Arsa,
I can see that one of our team members has already reached you via a support ticket for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Sep 4, 2023 02:54:08 AM by Ylli P
What's your situation with your verification? Did you manage to figure it out ?
Oct 12, 2023 01:36:32 AM by Leutrim B
Hi Andrea,
I am having the same problem with my country which is Kosovo, I am choosing my neighboor country which is Albania or Serbia but it isn't working. Can you help me?
Oct 12, 2023 05:11:08 AM by Pradeep H
Hi Leutrim,
Thank you for reaching us. I have followed up with the relevant team and updated the location verification status on your account. You can proceed with the other verification now.
- Pradeep
Dec 5, 2023 01:55:23 PM by Endrit S
Dear Pradeep, i need help with Location verification, i uploaded my Kosovo ID and now i cant select the Kosovo Country as my default location can you help me on this.
Dec 5, 2023 05:59:57 PM by Joanne P
Hi Endrit,
I checked your account, and it looks like your location verification has already been completed; however, you have been asked to complete the ID verification step this time. Please click the 'Verify your Identity' option once you log into your account.
Mar 18, 2024 04:59:33 PM by Gentrit B
Hi Joanne,
I am having the same problem with my country which is Kosovo, I am choosing my neighboor country which is Albania or Serbia but it isn't working. Can you help me?
Mar 13, 2024 02:41:41 AM by Tringa L
Hello,
I have been having the same problem since I uploaded my ID, but I cannot verify my location. I reside in Kosovo, but I selected Albania as a neighbouring country, and I can't verify my location.