Solved: Re: This Link has expired - Page 51

mihawkkk · ‎08-05-2021

i have trublle with Identity Verification, i live in lebanon, and the only way to verify my identity in lebanon is with passport, but i dont have passport, is there any other way to work on this platform ?please i need help ASAP

JoanneP · ‎08-05-2021

Hi Mohamad,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~ Joanne

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PradeepH · ‎08-04-2022

Hi Rizwan,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

f933548c · ‎08-04-2022

Good day! I have a problem with verifiying my account. All of my IDs are still in my maiden name. I just updated the government accounts recently. The IDs are still on the process. Should I just go back to my maiden name instead? or is it okay to use my Marriage Certificate?

PradeepH · ‎08-04-2022

Hi Ma Carmela,

Thank you for your message. You have an option to upload the documents that you have for now and submit your marriage certification when the team reaches you to request additional information or you can change the name on Upwork to your maiden name.

Thank you,

Pradeep

msajid2949 · ‎08-04-2022

Hi,

I have uploaded my ID card for verification of my Profile 3 days ago, but it is not proven. It still shows me " we are reviewing your ID it takes up to 1 day.

PradeepH · ‎08-04-2022

Hi Muhammad,

Thank you for your message. I followed up with the team and I am pleased to inform you that your ID submission has been approved. You may proceed with Visual verification now.

Thank you,

Pradeep

5c4b8c99 · ‎08-04-2022

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

Would appreciate your urgent support with this process..

PradeepH · ‎08-05-2022

Hi Zeinab,

Thank you for your message. I have followed up with the relevant team and one of our team members will reach out to you via a support ticket as soon as possible to assist you further.

Thank you,

Pradeep

msajid2949 · ‎08-04-2022

I uploaded my ID card 3 days ago for verification of my Upwork profile after one order. It does not prove to me. Still shows " We review your id it takes up to one day" but today is the 4th day. And my location was verified immediately. can anyone guide me?

Thanks

PradeepH · ‎08-05-2022

Hi Muhammad,

Thank you for your message. I am pleased to inform you that your Identity document and location verification is complete. You can proceed with Visual verification now from this link.

Thank you,

Pradeep

bf81954c · ‎08-04-2022

Hello, today is the 3rd day that I have completed my ID verification, also today is my last day, but it still says "We're reviewing your ID, which can take up to 1 business day."

As you see today is my last day "Verify your identity '7days' to continue winning jobs on Upwork."
What should I do though?

PradeepH · ‎08-05-2022

Hi Hossein,

Thank you for your message. I have followed up with the team and they have updated your verification status. You can refer to this link to check the status and complete the pending steps.

Thank you,

Pradeep

bf81954c · ‎08-05-2022

Thank you so much dear Mr.Pradeep.

edf3a55e · ‎08-05-2022

I uploaded selfie and document for verification yesterday but still no response. 24 hours have passed. they are still showing that We're reviewing your ID, which can take up to 1 business day. How much time will it take for verification?

PradeepH · ‎08-05-2022

Hi Rao,

Thank you for your message. Our team will update you on your submission as soon as possible.

Thank you,

Pradeep

47353158 · ‎08-05-2022

please can NIN be use for ID verification ?

759e32fa · ‎08-05-2022

Hi Kelenna,

Thank you for reaching out to us. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

~ AJ

bf81954c · ‎08-05-2022

Hi, First of all, thanks for the responses from the Upwork support team,

I verified my ID and phone number and selfie and now it needs to verify my location, does it need a passport, electricity bill, gas bill, water bill or what kind of document to verify location?

Best regards

759e32fa · ‎08-05-2022

Hi Hossein,

Thank you for reaching out to us. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Also, I can see that you opened a support ticket regarding this issue. I reached out to the team assigned to your ticket and they will reach out to assist you further. You can access your support tickets here.

~ AJ

5c4b8c99 · ‎08-05-2022

Hello,

I've submitted my ID last week, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note.

How long does this usually take?

Would appreciate your urgent support with this process, it's very important and it feels like there is a lack of support..

759e32fa · ‎08-05-2022

Hi Zeinab,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us another 24-48 hours to review the documents you've submitted. Thank you.

~ AJ

e4f2452a · ‎08-05-2022

Hello, my account is 100% complete and yet I can't find the ID Verification option under settings. How do I submit my documents for verification?. Thanks

JoanneP · ‎08-05-2022

Hi Kedilatile Emmanue,

It seems like you are asking about the ID verified badge. We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.

~ Joanne

e4f2452a · ‎08-06-2022

So should I continue sending proposals and doing my freelance work?

PradeepH · ‎08-07-2022

Hi Kedilatile,

Yes, you may continue with sending proposals for now. You will be notified by our team when you need to complete verification on your Upwork account.

Thank you,

Pradeep

toniidvzla · ‎08-05-2022

Today they sent me a link to verify my identity in two steps, I have completed the first step of sending the identity document, but when verifying with a selfie it gives me the following problem:

(We are having some technical problems.

We are unable to use the camera on this device. Please try again using your mobile camera)

I have the option to speak to an agent, but I have a little problem, I'm not very good at conversational English, so I'll have trouble understanding the agent.

I don't want to lose my account, I have 7 days to verify it. Is there any additional way to verify it? I really want to cooperate, I just hope the system can help me.

Attached capture of the problem, I have tried to verify through a selfie on my cell phone, I do not have a webcam on the computer:

I hope you can help me as soon as possible to continue on this great platform, greetings.

Identity (ID) Verification