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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

View solution in original post

1,259 REPLIES 1,259
Ihar's avatar
Ihar M Community Member

Send a link or an invitation for verification
Sophie's avatar
Sophie A Community Member

Upwork will send you appropriate details when they want to verify your ID. You cannot request to be verified.

Shubh's avatar
Shubh J Community Member

hello,

I tried checking "identity verification" on my settings but it doesn't show up. I have been trying to contact support but to no avail. I kept getting the same error. And I want to verify my id so please help me...

 

**Edited for Community Guidelines**

Deependra pratap's avatar
Deependra pratap S Community Member

First You Have To Change You Profile Photo And Update New With Full Face And Without Any Face Cover & Sunglasses

Because Your Profile Photo will Match With You Government Id 

And You Can Check Identify Verification  

 

Sophie's avatar
Sophie A Community Member

Upwork will let you know when they want to verify your ID. You cannot request it. See help article below.


https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge

Alimam's avatar
Alimam M Community Member

Identity verification section is not showing in my profile setting?
So how can I get a Verified Blue Tick Badge on Upwork?

 

Screenshot (395).png

Help me!

Sophie's avatar
Sophie A Community Member

Upwork will let you know when it is time to validate your ID. You cannot request it.

Bojana's avatar
Bojana K Community Member

I wonder if this is a good approach, as I am thinking some new freelancer without ID verified yet may be overlooked by clients, why would someone look at me if they cannot see I have my ID verified, which puts nebies at disadvantage.

Similoluwa's avatar
Similoluwa S Community Member

I opened my account last week and I've not been sent a ID verification mail to verify my identity.

Is it a must for all users to receive the mail,cause I haven't received mine and I feel it's getting late 

Arjay's avatar
Arjay M Retired Team Member

Hi Similoluwa,

 

Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Sazid Ahmed's avatar
Sazid Ahmed B Community Member

Hello, I've submitted the scan copy of my passport for "ID document verification". It has been almost 5 days but it is not verified yet. I've completed one job and I also have on going job on upwork. If it is not verified by 8th September my profile might be on hold.
What should I do now ?

2022-09-06 07_33_49-Start.png

2022-09-06 07_38_03-Start.png

Arjay's avatar
Arjay M Retired Team Member

Hi Sazid Ahmed,

 

I have reached out to the team handling your case and they confirmed that your ID has been verified. You should see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

 

~ Arjay
Upwork
Sazid Ahmed's avatar
Sazid Ahmed B Community Member

Thank You so much.
If I need any help in the future, I would ping you.

Alice's avatar
Alice L Community Member

Same problem & I don't know how to solve it

Joanne's avatar
Joanne P Retired Team Member

Hi Alice,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Alice's avatar
Alice L Community Member

Thank you for your reply! Have a great day!

 
Giavanna's avatar
Giavanna V Community Member

Hello! I had tried to upload my ID but failed quite a few times because I couldn't get the photo exactly right. Now, It says that In order to be able to try again I need to contact customer support since I ran out of attempts. The only issue is though, is that when I go to try and contact customer support, nothing shows up. It automatically sends me to the bot support chat- which doesn't help me whatsoever. I can't find where to contact- and nowhere I look leads me to it.

 

Any help would be great.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Entity,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Please also check this article on how you can get connected with one of our agents using the Support Bot moving forward.


~ AJ
Upwork
Dylan's avatar
Dylan K Community Member

The same exact thing has been happening to me and I haven't gotten any support for it. The chat bot is very unhelpful and I wish that there was a phone number I could call instead of waiting several days for a response back.

Darya's avatar
Darya G Community Member

Hello!
I need to get verified. I am a citizen of the Russian Federation and now I live in Ukraine. I have a rental agreement for an apartment and a utility bill. Can I just take a picture of these documents and send them (they are in the official language of Ukraine - Ukrainian)? Or do I need to translate these documents from Ukrainian into English? My name is on these documents, but it is written in Ukrainian. What should be done?

Nikola's avatar
Nikola S Retiring Moderator

Hi Darya,

 

Thank you for reaching out to us.  I would like to clarify that you can send the image of the documents preferably in PDF format in the original form and language. Feel free to check out this help article for the list of acceptable documents for verification.

 

~ Nikola
Saiful's avatar
Saiful I Community Member

I have submitted my ID, already has gone 3 days but till now not yet verified, or any other notification.

Abu's avatar
Abu H Community Member

My ID name is abuhanif101 . i don't know my ID aproved or not aproved and verified or not verified .

I waited for a long time and was patient

Iresha's avatar
Iresha K Community Member

just i am feeling this prpblem i can't search in my profile setting in identity verification 

did you solve it??

Joseph's avatar
Joseph V Community Member

Hello I have been waiting for almost a week now for my account to be verified with my drivers license i provided but keeps saying "wait 1 buisness day to be verified " but it has been more than a week already and need this fixed as soon as possible!! I have 2 clients tomorrow and i will not be able to start without being verified as the application has told me tomorrow is the last day to get verified and can not accept anymore until it's verified ! PLEASE HELP ME ASAP!! 

I have created a support ticket but no luck getting resolved Urgently. Ticket number is #36814140 for reference.

 

Thank you in advance.