Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Joseph,

Thank you for your message. I am pleased to inform you that your verification is complete now.

Thank you,

Pradeep

[#3]

Same issue. Please help me 

[#4]

Hi, I have uploaded required document on 3 sep 2022, but I am still facing this issue ''Action required: Verify your identity by 09/10/2022 UTC to continue winning jobs on Upwork."Kindly assist to resolve this prob.

[#5]

Hi Muhammad,

Thank you for your message. I am pleased to inform you that your account is verified now. 

Thank you,

Pradeep

[#6]

Hi Pradeep H

I am experiencing the issue,

I've submitted my ID for verification a day ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?

Would appreciate an urgent response to this.

Best Regards

Jahanara

[#7]

Hi,

My profile is 100% completed however not able to do ID verification.

Can anyone please suggest how its works? 

It will be a great help!

Thanks! 

[#8]

Hi Rekha,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#9]

Hi Andrea,

Thanks for your reply! Got it 

Since my account is not verified, will I be able to accept invites?

Do clients find my account reliable since it's not verified?

[#10]

Hi Rekha,

Yes, you can still accept invites sent by the client. While having a verified profile gives that extra advantage, there are clients who would choose freelancers based on their proposal submitted on the job and the completeness of the freelancer's profile which includes all required information for the client to make a decision. 

Thank you,

Pradeep

[#11]

no rekha there's no way they work with you only it's a possibility to reach them and discuss finally they'll go for previous freelancer or rely on verified ones

only focus to get verified 

good luck

[#12]

How can I retake the selfie for authentication? The system loaded without me confirming.

[#13]

Hi Gulnihal,

Thank you for reaching out to us. It looks like you already passed the visual verification and you already completed the ID verification process. There is no need to do anything else in this regard. If you need assistance with anything else, please let us know and we'll be happy to help!

[#14]

I sent my ID card to verification two days ago. And it didn't approve till now. When I will see Upwork decision? I'm worried a little bit, because it influences on my work process

[#15]

Hi Anastasiia,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

[#16]

Hi. Thank you! The problem is that I have to confirm the documents before September 15th. Upwork reminds me of this. I only have two days left. And I don't know if I can sign contracts now. Because I don't have much time left. Perhaps I need to resend the photo documents, but I can't do it. For more than 5 days, verification has not passed.

[#17]

Hi Anastasiia,

I understand. Rest assured that I followed up with the team to get an update on your verification status. As long as you were able to submit the documents needed before the set deadline, you'll be fine. The rest of the process will be dealt with by our team.

[#18]

Hi there, 

I can't find Identity verification option in my profile settings. 

Please, help to fix this issue.

[#19]

Hi Lusine,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

[#20]

Hi lusine 

you need to find a client in or outside of upwork to sign a contract with 

1.inside Upwork by searching jobs, send proposals which is a lil bit impossible as you're not verified.

2.either way you can send contract to some client you have and request to sign contract within Upwork platform.

its the only way to get the email to proceed to identity verification.

[#21]

Hello sir/mam,

How can I know if my profile is verified or not?

And if it is not verified then what is the reason behind it?

And I haven't received any email of verification.

[#22]

Hi Nikhil,

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

[#23]

Thanks Nikola.🙂

[#24]

I submitted my Government NID. But it's not verified yet. Please help me!

[#25]

I have this message on my account:"You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support." 

How can I talk to an actual person to get this straightened out?

Thank you!

Michelle~

[#26]

Hi Michelle,

I have reached out to the team handling your case and one of the members will be assisting you further with the ID Verification via email. Feel free to coordinate with the through that email so that they can assist you more efficiently. Thank you!