Hi Roman,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Nikhil,
Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
I submitted my Government NID. But it's not verified yet. Please help me!
Hi Michelle,
I have reached out to the team handling your case and one of the members will be assisting you further with the ID Verification via email. Feel free to coordinate with the through that email so that they can assist you more efficiently. Thank you!
Hi Kevin,
I have reached out to the team handling your case and one of the members has sent you an email containing instructions on how to complete your ID Verification. Please don't hesitate to communicate if you need further assistance.
Hi Imran,
The team has reviewed your documents, and they have passed the verification process. You now have the Identity Verified Badge on your account.
Let us know if our team can further help you with anything!
~ Avery
Hi Nuradin,
Thank you for reaching out to us. Please allow more time for our team to review your verification. They will reach out to you if they need additional information.
Hi Gianina,
I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!
Hi Muhammad,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
~ AJ
Hi Mohit,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
~ AJ
Hi Muhamamd,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Hi Luisa,
I have checked your account and it looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Hi Alex,
I have checked your account, as Mykola mentioned, it looks like your account doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.
Hi Alex,
No. It will not affect your ability to submit proposals and communicate with clients to establish a contract. You can use your account as normal and again, if the team finds the need for you to verify your account, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. Thank you!
Hi Abdul,
I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!
Hi Moosa,
Thank you for your message. I see that your account is already verified now.
Thank you,
Pradeep
Hi Allaa,
I'll be following up with the team about your submission, you should expect an update soon. As for your profile visibility, I went ahead and reset it back to public.
Hello Andrea!
Thanks for the help, can you also check with the team if there's a problem with the profile picture as it's the only thing that's still pending?
Many thanks for the quick aid.
Edit: Sorry I meant the visual identification selfie*
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