Solved: Identity (ID) Verification - Page 6

f7fdfccc · ‎09-01-2022

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

AndreaG · ‎09-01-2022

Hi Roman,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

PradeepH · ‎09-18-2022

Hi Cent,

I am unable to give you the exact time for the Verified badge. Our team will reach out to you when they need you to verify your Upwork account.

Thank you,

Pradeep

kayezyra · ‎09-17-2022

PradeepH · ‎09-18-2022

Hi Kaye,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

bf1b5854 · ‎09-18-2022

Hi there,

I can't find Identity verification option in the profile settings. I want to verify my indentity but unfortunately it is not there settings option verification so please help me

Thanks

PradeepH · ‎09-18-2022

Hi Hamse,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

9dee6ee5 · ‎09-18-2022

Hi,

Recently my agency invited me to join Upwork as an agency member after I had created the account there is red alert message appeared called (Identity (ID) Verification) and when I clicked on Get Started button popup opened in shows the name of our agency manager.

I have tried many times but it doesn't work I have removed myself from an agency member and tried again but it is still showing the manager's name.

Seems like it locked the name of my manager and I didn't see any way to change the name on the identity verification form.

How can I put my name on the identity form for verification?

Regards

Umm e

**Edited for Community Guidelines**

PradeepH · ‎09-18-2022

Hi Umm,

Thank you for your message. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

3af00ceb · ‎09-18-2022

Not appear link in the profile settings to iniciate iD verification.

Anyone can help me?

Tanks.

LuiggiR · ‎09-18-2022

Hi Gustavo,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi

mohannadalaa · ‎09-18-2022

My identity verification is taking more days than mentioned any help ?

LuiggiR · ‎09-18-2022

Hi Mohannad,

I can see that your review is still in progress. Kindly allow more time for the review to complete. The team will let you know if you need to take any further steps.

~ Luiggi

mohannadalaa · ‎09-18-2022

Thanks Luiggi

Thanks for your replI have a question, am i able to apply for jobs in the review time or u have to wait for it to be ended

c2884d34 · ‎09-19-2022

Hi,

My I.D. card has expired, which I added to verification, but I got renewed Id. So, my question is, do I need to re-add this new identification card for verification, or not?

Thanks and regards,

Kamran

NikolaS · ‎09-19-2022

Hi Kamran,

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

~ Nikola

c2884d34 · ‎09-19-2022

Okay! thanks

chrismax1 · ‎09-19-2022

When I try to send proposals I am asked to verify identity but it takes me to blank home page saying page not available. Please assist.

JoanneP · ‎09-26-2022

Hi Odeh,

I checked your account and it looks like one of our agents reached out to you already regarding your account verification. You may check the ticket here.

~ Joanne

98801e80 · ‎09-19-2022

I hit submit a proposal button, but nothing happens, I change the browser but still nothing.

759e32fa · ‎09-20-2022

Hi Fernando,

Thank you for reaching out to us. It looks like you need to verify your ID in order to continue sending proposals. Kindly go to this page to start this process.

~ AJ

e668132e · ‎09-19-2022

Hi,

I'm trying to verify my Identity on Upwork as Freelancer. My location and Visual verification got verified instantly as I submitted on

15th-Sep-2022, I also submitted my Government ID for verification at the same time. That's still pending, but I'm getting a notification to verify before 22th(Please check screenshot). What I can do, cause I only have 2 days left.

Thank you

Ahsan

759e32fa · ‎09-20-2022

Hi Ahsan,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

~ AJ

41b07abb · ‎09-19-2022

The verification status says 1 working business day! it's going to 4 days already. I need to use my account. It's been four days today upwork didn't identify me. Why is it taking so many days. Is there any issue. And upwork notify me that's (Verify your identify by 09/23/2022 UTC to continue winning jobs on Upwork.)

759e32fa · ‎09-20-2022

Hi Rana,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

~ AJ

19a1ee70 · ‎09-20-2022

Hi, I'm new to Upwork. I got my first order yesterday. But I am facing a problem. I have changed my name. But showing my old name in the verification process. I can't edit it. Please help me.

759e32fa · ‎09-20-2022

Hi Ayesha,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

19a1ee70 · ‎09-23-2022

Hi, my problem is still not solved.

ArjayM · ‎09-23-2022

Hi Ayesha,

We appreciate you following up. It looks like the team has sent you an email with more information and instructions on how to proceed with your account. We highly suggest you coordinate with the team by responding here or the email and the team will surely assist you accordingly.

~ Arjay

28ddc082 · ‎09-20-2022

Hi, I'm new to Upwork. I already think my profile is 100%. I have already filled in the Fiscal data for Billing. And I also already entered the bank information. I know that I should do identity validation, but I don't know where it is done. I don't see access to it. I do not know if I should wait for an email, where I am asked for the interview to do Identity Validation?.

I would like if I should wait for the Upwork team to contact me, or what is done in that regard?

Greetings. Thank you very much.!

ArjayM · ‎09-20-2022

Hi Annabella Ivonne,

Firstly, welcome to Upwork! I can confirm that your account doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.

~ Arjay

28ddc082 · ‎09-20-2022

Thank you very much for your answer.

fdb1e092 · ‎09-20-2022

Hey,

A day before yesterday I uploaded my documents to get verified on upwork. But, I don't know why the documents are still being reviewed even after 2 days.

Please help me with this.

ArjayM · ‎09-20-2022

Hi Ayaan,

It looks like the team handling your case have sent you a notification about the status of your ID Verification. You can access the support ticket and coordinate with the team here. Please don't hesitate to communicate with the team if you need further assistance.

~ Arjay

sachin-wordpress · ‎09-21-2022

Hi There,

Im expert in my field and i have open account seens so many time before but recently i have login my account and someone says me to verify your account. but can't shows the ID varification badge.

please help me how can i start working with upwork i'm expert in my filed and willing to work with upwork.

https://prnt.sc/M1pw0n0a0MZD

759e32fa · ‎09-21-2022

Hi Sachin,

Thank you for reaching out to us. It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ AJ

09ab1d77 · ‎09-21-2022

Hello, I was trying to make a withdrawal of my funds but my payment methods appears innactive. My tax form has been filled and I've got no notices of anything pending. What do I need to do?

PradeepH · ‎09-21-2022

Hi Egla,

Thank you for your message. I checked and noticed that you will need to verify your account to add a payment method. I see that you have already submitted the required documents. Our team will update you within one business day.

Thank you,

Pradeep

a1077363 · ‎09-22-2022

I dont have an option to upload my ID?

PradeepH · ‎09-22-2022

Hi Naeera,

Thank you for reaching out to us. I see that you have already submitted your ID documents today. Please allow one business day for the team to review and update your account.

Thank you,

Pradeep

139ea705 · ‎09-22-2022

It's been more then a month since my account creation and still I haven't got any account verification form in my emails or on my profile even I've bidded more then half dozen times. Anyone who can help me with as my previous questions gone unanswered

PradeepH · ‎09-22-2022

Hi Talha,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep