Identity (ID) Verification

[f7fdfccc]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[fa83bc1f]

Hello, I've submitted my ID for verification almost 4 or 5 times, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take the due date is 30 Dec and today is 28 Dec. Would appreciate your urgent support with this process as we need to hire freelancers.

[JoanneP]

Hi Muhammad,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[b04ad2b6]

Hi

I submitted my ID Verification 3 or 4 days ago and it's still in-reviewing. Today I received message that my account will be suspended soon, but I can't do anything
Can you please check about that?

[ArjayM]

Hi An,

I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now verified. You should be seeing the ID Verified badge on your profile as confirmation. Let us know if you need further assistance. Thank you!

[3a3240dc]

ID Verification Taking Too Long

Hello Arjay,

I'm having the same issues, I've submitted my ID for verification for about 3 days now, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. 

I need to veriify my identity by 12/30/2022 UTC, I'm afraid if this keep on any longer my account will be suspended soon. Would appreciate urgent support. Thanks.

[ArjayM]

Hi Shamel Aaron,

I'm sorry for not being able to get back to you sooner. I have submitted a follow-up to the team handling your case. They have sent you an email with more details and instructions on how to complete your ID Verification. Feel free to coordinate with the team by responding to their message if you have questions or need further assistance. You may also check this page for the support ticket linked to your case.

[52025d2d]

Hello !

       Since I created my account, I have not received any job offers and i'm afraid that it is related to the verification ID budge , and at the same time I wonder why my account was not verifided yet, i did not receive any email verification from Upwork knowing that I have completed creating my account !i wonder why i can't find the verification ID item in my builling menu ! i tried to contact upwork supprot , they sent me a link when I follow the it there is no such page either ... what is the problem please help me to pass verification. thanks

[ArjayM]

Hi Amina,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[52025d2d]

Thank you for replying.

[59bf712a]

Hello Upwork community!

I'am an opera singer, and vocal coach and I'am new to Upwork.

I've completed 100% my profile, but the mail for the ID Verification process, still haven't arrived. 

I wanted to ask, do I need to upgrade my profile, do I need to do something else so I can verify my profile, or I just need to wait?

Thank you in advance,

Katica

[PradeepH]

Hi Katica,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[6ff51bab]

Hello,
First of all, I would like to appreciate your continuous support. I have tried to verify my government Id 3 times. I have sent  photo of my passport. But I am not verified. Can you help me please?.
Kind regards,
Daniel Guesh

[PradeepH]

Hi Daniel,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[75f7e0f1]

Hi there, my brother accidently provided his id as my verification (he was using my laptop and he thought its his account he changed the name and verified the id on his name by mistake) I need to verify it on my name how do I do it? Kindly help me resolve this issue.

[AndreaG]

Hi Yasal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[e78d7d6b]

I need little help.

Verify your identity by 12/31/2022 UTC to continue winning jobs on Upwork. Can someone explain this to me?

[AndreaG]

Hi Noor,

To help ensure a professional, secure marketplace that everyone can trust, we’re moving toward requiring all active talent to verify their identity. Once you’ve verified your identity, we’ll put an Identity Verified badge on your profile. The badge displays as a check mark next to your name. This lets anyone who sees your profile know that we’ve taken steps to confirm that you are who you say you are.

[e78d7d6b]

Do you mean this is 12/31/2022 for verification?

[2475bc45]

I recently changed my legal name, and I decided to do same with my Upwork profile. I changed the name on my approval and it was approved. However, I've not been allowed to change my account. The new back account I uploaded was not verified, and I'm told to do ID verification. But there's no space for ID verification since I've done that before with I ID that bore my former name. I need help

[759e32fa]

Hi Peter,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[fff2d10a]

Even after soo much trying and uploading about several time my Government ID card is not uploading on identity verification page. After uploading ID card Upwork says "it will take 2-3 Bussiness days for verification " but when i refresh the Page after 5 10 minutes upwork again ask me to upload your ID. i have'nt recieve any Email from upwork about declining my ID card Verification. Please help me Regarding this Thank you

[759e32fa]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[9eda9144]

i have submitted my id verification selfie and proof, when do i get verified?

it's been more than 3 days yet nothing no progress even selfie isn't verified.

[fayyazgee11]

Please don't exclude the weekends!
wait till Wednesday!
because business days means the working days

[PradeepH]

Hi Nailah,

Thank you for your message. I checked your account and noticed that it is already verified now.

Thank you,

Pradeep