Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hello!

I am trying to verify my Identification. but I can't find where I can do Identify Verification.

[#3]

Hi Zulkif,

Thank you for reaching out to us. I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.

[#4]

Thank you Annie.

[#5]

Hi! 

I provided an ID for verification but realized late that it does not have my address on the ID. I just recently moved back to an old place but all my valid identification documents still reflect the old address. The only documents I have that reflect my current address is an expired NBI clearance and BIR certificate of registration. What can I do? 

[#6]

Hi Faith,

I checked your profile and can see it is being reviewed. In the meantime, you can still work on improving your profile and resubmit it with any changes.

To help you create a complete and quality profile, check out these Upwork Academy courses:

• How to create your profile
• Profile Title & Overview
• Building Your Portfolio

If you experience any issues with your profile submission or review, please contact support by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.

[#7]

Hi , I'm Leandro Saccoletto , a brazilian freelancer, with difficult to solve ID document verification error.
At Brazil, the ID is RG (Registro Geral), at least what I know . His front part has my picture , my fingerprint and my signature. At back side , has the ID , adress, name , other ID data. So I can't send 2 pictures of my ID, and I can't send a picture with both sides of the ID. So what do I do to conclude the process ?
I'm began a contract recently here and wanted avoid issues during the payment process.

[#8]

Hi Leandro,

Please send one of the sides and if the team needs any further information they will contact you directly.

[#9]

Can an Upwork team member please give a manual review of my ID verification. 

The photo of my passport is taken with an iphone and follow all guidelines, yet it was denied after a 5/6day wait and I only have 3 and a half more days to approve my ID after submitting it again this morning

My selfie is also still being processed after a now 4 day wait?

thanks in advance

[#10]

Hi Ryan,

I reached out directly to the team handling your ID review and submitted a follow-up. One of the members has reached out to you via email with more information and instructions on how to complete the process. Feel free to coordinate with the team by responding to the email if you have questions or need further assistance.

[#11]

I did reply to that email and the only reply I've received so far is from
you

[#12]

Hello, Upwork. How does the ID verification procedure operate? Four days ago, I won my first assignment. Since then, a pop-up message has been requesting that I provide a photo of a government-issued ID or passport as identification proof. My location and visual verification were successful. Even though I've sent both of these three times, I continue to get the error that my ID cannot be validated. Now that I have four days remaining until Upwork places a hold on my account, what should I do? Any advice would be greatly appreciated. Thanks.

[#13]

Hi Umar,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#14]

Hello, Upwork. How does the ID verification procedure operate? Four days ago, I won my first assignment. Since then, a pop-up message has been requesting that I provide a photo of a government-issued ID or passport as identification proof. My location and visual verification were successful. Even though I've sent both of these three times, I continue to get the error that my ID cannot be validated. Now that I have four days remaining until Upwork places a hold on my account, what should I do? Any advice would be greatly appreciated. Thanks.

[#15]

Hi Umar,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#16]

I live in lebanon and my goverment id is in arabic language , although upwork mentions that they have translators for such situations , they are not accepting it and my identity verification has been rejected.

[#17]

Hi Haidar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#18]

I am trying to verify my Govt. ID card issued by govt of INDIA - Aadhar Card. It's a widely accepted govt photo id card it has my clear photo and other required info. 

I have selected the option of - 'Govt issued id'. After uploading it always says -'It'll take 1-3 business days' 

But after some days, I need to upload them again and the issue still persists.

I have created support tickets, but they automatically show 'solved'  after some time, but I  still don't have my issue resolved. I received an email that I need to get verified within this month and I really don't know what to do.

Please can someone answer how they got their ID verified when they were in similar situation.

[#19]

Hi Aryan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#20]

Hey there,

is there any way I can retake a photo that I took for visual verification? The process was way to fast and the picture got immediately sent. Anyways, I think I didn't take the photo as upwork is requesting so if there is any way to retake it, I would like to know.

Many thanks!

[#21]

Please contact on support.

[#22]

Hi Admir,

I can see that your verification is already in progress. If there's a need to retake the photo, the relevant team will contact you and let you know.

[#23]

I have resubmitted my ID for verification but only have 24 hours left for approval when the last time I got a reply 5 days later.

Can someone please take a look at my account and attached photo of my passport to verify my account, or at the very least extend the deadline I have for ID verification approval.

happy to get on a quick call with someone and have this taken care off asap.

Thanks in advance!

[#24]

There is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#25]

when I try to log my account, there is a verification error massaage. so what I want to do verify my ID. Please help me.

[#26]

Hi Heshani, 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested but is being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.