Solved: Re: Identity (ID) Verification - Page 11

Valeria K · ‎02-01-2023

Hello, I'm sat here losing my mind actually.

So I had issues with my Payoneer card and my account was disabled. But I did not remove it from my Upwork. Got a message 8 days ago from Upwork that I needed to reverify. I sent my digital NATIONAL ID on my phone to verify, it was rejected three times even though I explained several times. Used Friday and Monday to process a new one at the local government building in my city and got the official national identity slip I used to verify my account in the first place. It just got rejected again. WAS told it's a photocopy that a colored one is needed. On my life I have never seen a colored version of the official national identity slip in my country. Only colored thing I know we have is the identity card itself and that takes months to process. HELP

How will I get color when that's the official thing here and I actually also used it to register on Every single platform I've ever needed to reg my national identity on?

Dying...

Edit: The slip is issued by the NATIONAL IDENTITY MANAGEMENT COMMISSION (NIMC), Nigeria.

**Edited for Community Guidelines**

Andrea G · ‎02-01-2023

Hi Olatunde,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ AJ

View solution in original post

Miramirhessamaldin K · ‎03-02-2023

Hello
I received the following message. Considering that I sent the required items, my message is still visible.
Do I need to do anything else?

Action required: Verify your identity by 03/08/2023 UTC to continue winning jobs on Upwork. Get started.

Arjay M · ‎03-02-2023

Hi Hessam,

I've submitted a follow-up to the team handling your case and one of the members has reached out to you via email with instructions on how to complete your ID review. Please coordinate with the team by responding to the email or checking this page for the ticket linked to your support ticket.

~ Arjay

Komal R · ‎03-02-2023

Hi Arjay,
Many thanks for coming to my help. I tried everything but still I am unable to submit a proposal. What do you suggest would be the issue?
Regards,

Komal

Komal R · ‎03-02-2023

I tried to submit proposal but its rejected saying an error and asking go to get support for ID Varification. I tried every thing but cannot see the ID Varification icon in my account. Need help!
Regard,
Komal

Arjay M · ‎03-02-2023

Hi Komal,

Thank you for your confirmation. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

~ Arjay

Anna P · ‎03-02-2023

Hello! I'm having trouble confirming my location and I'm afraid that my account will be blocked. I have been in Georgia for two months already and have attached documents on account statement and payment for tests at the clinic, but these documents did not fit. I can attach documents about that, a stamp on the congress to the country, a bank account (in Georgian), payment of utility bills. I am attaching all the documents in the letter. I do not plan to return to Russia. My boyfriend paid for the apartment and the utility bill and we have a common card with spending in Georgian stores. I am now talking with the client and you are already in the development of the project. I'm afraid to let him down, that the account will be blocked. Help me please! What should I do to prevent my account from being blocked?

Afshan J · ‎03-03-2023

Anna best way is to call upwork support, they are always helpful they resolved my issue as well.

Go to upwork support and then help centre chat with the support agent or call.

They will guide you step by step on a call as well keep your computer right in front of you to sent the screenshot to then for whatever you encounter.

I am sure they will help you get through.

Regards.

Afshan

Pradeep H · ‎03-03-2023

Hi Anna,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

Kiran A · ‎03-03-2023

Hi, I'm new on Upwork. It's been 1 week since I created my account on Upwork but I can not see my ID Verification box on my profile setting. Moreover, I didn't receive any email from Upwork regarding my ID Verification. It would be highly appreciated if you please help me out in this matter. Thanks!

Pradeep H · ‎03-03-2023

Hi Kiran,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

Thank you,

Pradeep

Mohammad Zahir R · ‎03-03-2023

Hi

I have earned some money on Upwork.

Now I want to withdraw but I do not have a government-verified ID. So, now can I withdraw my money without verification of my ID.

Thanks

Mohammad Zahir R · ‎03-03-2023

I have earned some money on Upwork which I want to withdraw.

I don't have a government-verified ID but my brother has.

Now can I verify my account with his documents?

Andrea G · ‎03-03-2023

Hi M Zahir,

Please know that you can only verify your account with an ID document that belongs to you. You can learn more about this here.

~Andrea

Mohammad Zahir R · ‎03-03-2023

Thanks for reaching out very soon.

So now Can I withdraw my earned money without ID verification.

Andrea G · ‎03-03-2023

Yes you can, M Zahir. You can check the available payment methods here.

~Andrea

Md. Morshed K · ‎03-04-2023

Hi. I verified my profile using my Government ID Card and Selfie. I got an email that my id is verified and a verification badge is showing on my profile. But the problem is when I am trying to buy plus membership its shows that my id is under verification review. Even I am not able to connect my Payoneer account or bank account and can not withdraw my earnings.

Annie Jane B · ‎03-04-2023

Hi Mohammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

Md. Morshed K · ‎03-04-2023

Yes but it's been 3 days and my problem is not fixed yet.

Luiggi R · ‎03-05-2023

Hi Mohammad,

I'm sorry about the delay. I've followed up with the relevant team and can confirm that your verification review has been completed. Don't hesitate to let us know if you need further assistance.

~ Luiggi

Amber F · ‎03-04-2023

Hello everyone, can you please guide.

I currently lives in Australia. my place of bith is Pakistan and i moved here in Australia about 3 years ago. i lost my photo ID of Australia. i just applied for new one and it would take 2 to 3 weeks to get my new photo ID. so i need some more time with ID verification process as my photo ID was lost and it's a genuine issue. My ID verification process deadline is 7th march. I don't want to see my account in hold as it would affect my work and contracts that I am working on. can you please tell either upwork will extend time of my deadline.?or is there any other way to verify my identity. ?

Md. Raju A · ‎03-04-2023

Contact Upwork support, Try to explain what you face.

Annie Jane B · ‎03-04-2023

Hi Amber,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

Monica Liliana G · ‎03-05-2023

I uploaded my ID and my selfie, I am waiting 1-3 business days to verify my identity, but today I had no connections to apply for more proposals, so I uploaded my husband's credit card to buy more connections, since I have no credit card, immediately I get that I have to verify my identity again but with my husband's name. I need help, since the verification is in my name Monica Liliana Giraldo Gallego and not the name of my husband's credit card. I have already eliminated this payment method so as not to generate error. I Need Help.

I need to confirm my identity to fulfill my first contract. Thank you.

William T C · ‎03-05-2023

Monica,

Agreed accomplish one task at a time so the sytem doesn't get confused. If you have your own credit card, all the better. Have a great day!

Monica Liliana G · ‎03-05-2023

Thank you for your answer, but how do I fix the problem? even though I deleted my husband's credit card, it asks me to verify my identity again but with his name, even though I already uploaded my ID and selfie.