Hi Mohamad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Hi Sarah,
Thank you for reaching out to us. Could you please share more information about the issue you experience so that we can assist you accordingly?
Hi Sabira,
Arjay here stepping in for Nikola. I have checked your account and looks like it doesn't need to be verified yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Hi Sabira,
Thank you for reaching out to us. Your account is already approved, which means you can already submit proposals and take on projects. What isn't available to you right now is the ID Verification Badge which cannot be requested. Once the team finds you're required to do so, you will receive an email detailing the instructions on how to complete your verification.
I hope this clarifies things. Please let us know if you have more questions.
~ AJ
Hi Shoaib,
Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
Hi Sarah,
Could you please allow more time for our team to review your verification? If you do not get any updates in the next 24 hours please let us know and we will be happy to assist you further.
Hi Muhammad,
We appreciate you reaching out. I have checked your account and it doesn't look like your account needs further verification. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
what happens when you get an error message on when clicking the id verification link:
Hi Yshua,
I can see that you have sent a follow-up message to the team handling your case and a support ticket has been created with that. I highly suggest you continue communicating with our team through that ticket so that you'll be assisted more efficiently. You can check here or your email for updates.
Hi Ma Rina,
Thank you for your message. I am unable to discuss other user's accounts with you. Our team will review and update the account within 24-48 hours after the submission. Please request the account holder to continue communicating via the support ticket initiated on the account if they need further assistance.
Thank you,
Pradeep
Hi Fezalkhan,
I'd like to confirm that the badge has already been added to your profile. You may log in and check. Thank you!
Hi Joseph,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Hi Joseph,
Hi Joseph,
The team handling your case will surely review your account and you should be getting an update through this support ticket with assistance on how to proceed with your account. We seek your patience and utmost understanding while we address your concern.
Hi Hassan,
I have confirmed from the team handling your case that your ID has been verified. You can now see the ID verified badge on your profile. Let me know if you need further assistance. Thank you!
Hi Philemon,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Hi Bushra,
Have you tried using the "Speak with an agent" option that's shown on the screenshot you shared? You should be able to use that option to get assistance completing the verification process. Don't hesitate to let us know if you're still having trouble completing the verification process.
