May 1, 2023 09:39:15 AM Edited May 1, 2023 02:49:51 PM by Andrea G
Why can't I see the option for identity verification in my profile settings on Upwork, I have already completed my profile on Upwork, but still cannot see the option for identity verification, what should I do to ensure that my identity is properly verified and being able to access all of the features and benefits of the platform? I need help please.
Solved! Go to Solution.
May 1, 2023 01:37:43 PM Edited Sep 14, 2023 02:43:40 PM by Andrea G
Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Jun 30, 2023 04:08:26 AM by Pradeep H
Hi Prashant,
The last name section cannot be left blank. If you do not have a last name, you can add the first name in the last name section. If your account is flagged for name mismatch, our team will manually review and approve your request as long as it adhere to their guidelines.
Thank you,
Pradeep
Jun 30, 2023 04:38:45 AM Edited Jun 30, 2023 04:43:54 AM by Prashant M
Thank you Mr. Pradeep,
One more thing. The last date to verify my profile has passed, can I still verify my profile? Also do I've to change my profile name with my first name in the last name section as well?
May 24, 2023 11:19:36 PM by Muhammad Farooq A
Hello Sir,
I have created my profile 7months earlier but till the date I didn't receive any email regarding my id verification. Just because of that unverified id clients are not responding to my proposals. So, please let me know how to solve this issue.
Jul 30, 2023 10:32:11 PM by Renilyn G
Hi,
Just want to know the status of my "Identity Verification" process. I uploaded the ID and follow the steps last July 29,2023. When can I expect it to be verified?
Thank you so much.
Jul 31, 2023 01:18:40 AM by Pradeep H
Hi Renilyn,
Thank you for your message. Apologies for the delay in reviewing your document submission. I have followed up with the team handling your account to expedite the review process. One of our team members will be reviewing your submission and updating your account soon.
Thank you,
Pradeep
May 12, 2023 08:35:01 AM by Alexis N
Hello,
I already uploaded my ID a week ago for verification and was been taken a visual verification yesterday and today I saw a message popping that I am unable to complete ID Verification due to a suspension on my account. What could be the problem?
Respectfully,
Alexis
May 12, 2023 09:36:31 AM by Andrea G
Hi Alexis,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
May 25, 2023 12:23:03 AM by Rahul J
Hi Andrea G
I have already verified my identity and have received the verification badge as well. Not sure why Upwork is asking me to reverify my account. Because of this, I'm unable to apply for any jobs. Whenever I hit the apply button, it redirects me to an 'Identity Verification page. Could you please assist?
May 12, 2023 03:32:54 PM by Adekeye E
Hello Support
My Account is Not Verified yet and i had uploaded my ID and its over 3 business days already and im unable to withdraw my funds as well, its so fustrating cause i have contacted you over and over again and i havent gotten a response to know when my account isnt verified yet> Please help me to get my account verified so i can be able to withdraw my funds
May 16, 2023 11:01:54 PM by Shazia F
I have uploade my documents as on 15/05/2023 but still my id is not verified, i am recieving notification to make it verify before 22/05/2023.. Kindly guide and help me to resolve my issue at priority..
I just shifted from another freelancing forum and tryin to move my all previous clients to Upwork.
May 17, 2023 02:09:32 AM by Annie Jane B
Hi Shazia,
May 25, 2023 12:15:57 AM by Rahul J
Hi Annie Jane B
I have already verified my identity and have received the verification badge as well. Not sure why Upwork is asking me to reverify my account. Because of this, I'm unable to apply for any jobs. Whenever I hit the apply button, it redirects me to an 'Identity Verification page. Could you please assist?
May 19, 2023 01:00:29 PM by Monsuru O
Hello
I'm having problem, I uploaded a wrong profile picture different from me, and my account verification is still on review, but I'm not able to change the picture to mine, please help me on this. Please I really need to update it. Thanks
May 19, 2023 03:08:19 PM by Arjay M
Hi Monsuru,
Thank you for reaching out to us. As a freelancer, your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else.
I reached out to the team handling your ID review and they confirmed that you should have the option to update your profile photo on your profile. You can go to Settings> My Profile> Select the pencil icon here to update your photo. Let us know if you still need further assistance.
May 19, 2023 04:34:43 PM by Monsuru O
When I tried to change it this is what it says in the attachment. Please kindly help
Thanks so much for your help, awaiting your prompt response
May 19, 2023 05:45:14 PM by Monsuru O
Hi Arjay,
Thank you for your help, I'll be expecting their response.
May 23, 2023 08:52:49 AM by Monsuru O
Hi Arjay,
Please my problem has not been solved by customer as no response from them regarding my request.
Tomorrow is the deadline for my account verification and I'm still unable to change my profile picture. Please kindly help.
May 24, 2023 11:16:24 PM by Muhammad Farooq A
But how much time they took for id verification for a new profile because I have created my profile 7months earlier but still waiting for email to verify my id
May 24, 2023 11:28:59 PM by Muhammad Farooq A
Hi Arjay,
How to know that I become eligible for id verification. Is there any condition of projects to be done or any thing else. Because as unverified id I didn't get any response from clients since October 2022.
... Farooq...
May 28, 2023 01:55:11 PM by Danish F
Hello
I have already submit my all documents for id Verification 6 days ago but I dont received any response please review my profile and verify my Id.