Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Trying to submit proposals but getting 'your phone was successfully verified' message? Hey guys, I'm new to upwork, and have been trying to submit some proposals. However, when I click on 'submit a proposal', the window just goes to saying 'your phone was successfully verified'. It is not taking me any further than this window. Please may someone advise me?

[#3]

Hi Ubaid,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hi,

I am still waiting for the resolution as no body has reached out to me yet. Thank you.

[#5]

Hi Ubaid,

Could you please click on the link Nikola provided you above? You should be able to see our team's message there. You can also find it in the email notification sent to you and reply from there.

[#6]

Hi, I am currently also experiencing the same issue. Whenever I click to apply for a job it says 'Your phone was successfully verified' and not a link to the job I wish to apply to. Please advise.

[#7]

Hi Yasmin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[#8]

Hello - I am experienceing the same issue on my end as of 7/10/2023. When I click "Apply Now" I get this screen: 

Could you convert this to a ticket for me as well?

[#9]

Hi Daniel,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#10]

Yeah I'm also having the same issue

[#11]

Hi Edward,

I’ve escalated your community post to a support ticket to give it the attention it deserves. One of our agents will be in touch with you soon to assist on this page once you have your account reviewed.

[#12]

Hello,

I am experiencing this same exact issue. how do I fix this problem? Can someone please help me?

[#13]

Hi Mel,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

I have an Aadhar card which I am entering on your website for verification but verification is not happening. I have another problem: I don't have a name at the end of my name, so my document verification can't be completed. I think I had faced this problem earlier also when I was linking banks, for which I had sent my PAN card to you and got it approved. Please help me, I have become a little fat and with age, beards have appeared on my face.

"I haven't received any messages or help yet." 

support request id - 43815066

[#15]

Hi Adhiraj, 

We have followed up on your concern with the team reviewing your documents and they have shared more information through this ticket. 

I hope this helps!

[#16]

Hello, I'm a syrian nationality and i have a rising talent badge on my Upwork profile, Since I got my first job, I received a notification to verify id before 02/22/2024, and I was surprised now when I submitted my ID the site says it will take up to 1-3 business days, and I do not know what to do. I hope that you check my ID before BEFORE my profile be on hold because I will lose the RISING TALENT BADGE I need a help Before it becomes 02/22/2024 PLEASE!!!

[#17]

Hi Issam,

I see that the team has sent you an email with more information about the status of your ID verification. They've also included instructions on how to complete the review.

Please review the support ticket linked to your case on this page or your email and don't hesitate to coordinate with the team if you need further assistance; they'll gladly help.

[#18]

hello Arjay ,

I hope this message finds you well. I am writing to seek assistance regarding an issue I encountered with my Upwork account.

Recently, I attempted to verify my identity by providing the necessary legal documents as my profile was 100% complete. However, despite my efforts, I could not locate the option for identity verification within my Upwork profile settings.

After conducting thorough research, I found that most users have access to the identity verification option in their settings. However, it seems to be missing from my account.

I kindly request your prompt assistance in resolving this matter and enabling the identity verification option on my Upwork profile. Your swift action in addressing this issue would be greatly appreciated.

Thank you for your attention to this matter, and I look forward to your prompt response.

[#19]

Hi Hassan,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

You may want to check this help article for more information. 

[#20]

Hi

I am web developer, I created profile in Upwork but still i am unable to verify my profile , kindly verify my profile so that i may start working in timely manner

Thanks

Tariq Ali

[#21]

Kindly log out and try again by logging in. Hope you fine the way solved>..

[#22]

How can I know that my profile is verified? 

I have completed 100% profile. I have added a portfolio, project, and consultation. 

[#23]

Hi Mizanur,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

Thank you,

Pradeep

[#24]

hi icant verify my id because id verifictions  item is not in my profil please help me . thank you

[#25]

Hi Amin,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

You may want to check this help article for more information. 

[#26 · Accepted solution]

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.