Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retired Team Member
Hi Sulab,
Could you please try again and select the option to upload a passport but upload the available document? If you need further assistance, please let us know.
Retired Team Member
Hi Sulab,
You can refer to the list of acceptable documents and try uploading the supported documents again. Feel free to message us if you need further assistance.
- Pradeep
Retired Team Member
Hi Karthik,
I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.
Retired Team Member
Hi Daud,
I can confirm that your ID has been uploaded and is now being reviewed by the team. Please allow them time, and you will surely get an update on the status of your ID Verification once your document is thoroughly checked.
Retired Team Member
Hi Alexandra,
I've contacted the ID review team, and they confirmed that the document you submitted has been verified. Kindly allow 24 hours for your visual verification to be thoroughly reviewed, and you will get an update on the status once done.
Retired Team Member
Hi Jose,
I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.
Retired Team Member
Hi Jose,
Could you try to complete the verification process by selecting the option to upload a passport? Once you access it, you may try uploading any available document. If you still encounter any issues, please let us know.
Retired Team Member
Hi Amlan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Geetanjali,
I checked your account and I see that you have already resubmitted your documents. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
