Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retired Team Member
Hi Ahmed,
As per the instructions, try uploading a photo from the top of your head to your shoulder. At the moment, the photo you have uploaded reaches up to your torso hence the system is having trouble verifying the image with the documents you submitted.
Retired Team Member
Hi Paul,
If the system is rejecting it, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.
Best practices for images include:
- Do not crop or alter your image
- Ensure all four corners of your ID are visible
- The image should be clear and in color
- The ID should be a valid government-issued photo ID (not a digital copy, expired or temporary)
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Please check this help article for more information.
Retired Team Member
Hello Sherif,
Apologies for the delay in responding to your post. I see that you have already completed ID verification on your account. Feel free to message us if you need further assistance.
- Pradeep
Retired Team Member
Hi David,
If the system is rejecting it, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.
We accept the following, unexpired documents:
- Passport
- Residence Permit
- Election Card
- National ID
- Driver’s License
Best practices for images include:
- Do not crop or alter your image
- Ensure all four corners of your ID are visible
- The image should be clear and in color
- The ID should be a valid government-issued photo ID (not a digital copy, expired or temporary)
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Please check this help article for more information.
Retired Team Member
Hi Suneha,
It looks like the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.
We accept the following, unexpired documents:
- Passport
- Residence Permit
- Election Card
- National ID
- Driver’s License
Best practices for images include:
- Do not crop or alter your image
- Ensure all four corners of your ID are visible
- The image should be clear and in color
- The ID should be a valid government-issued photo ID (not a digital copy, expired or temporary)
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Please check this help article for more information.
Retired Team Member
Hi Midhun,
Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why they couldn't approve your submission. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in getting your identity verified.
Retired Team Member
Hi Ashmit,
I've reached out to the team handling the review and they confirmed that your ID has been verified. Your account is now active and you can see the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.
Hi Upwork community & support team!
I am new to Upwork and just created a profile. However i am unable to locate verification of my ID & Phone Number after hours of researching and going through forums and Upworks chat support platform.
Below is all i see in my settings page:
Any help or advise is appreciated. Thank you!
Retired Team Member
Hi Uzzal,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Renan,
Could you please try to upload the required documents/IDs to your account? Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Please check this help article for more information about acceptable documents and best practices when submitting your ID for approval.
Retired Team Member
Hi Roman,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.
